The Hootsuite Dashboard
|Founded||Vancouver, BC, Canada (2008)|
|Headquarters||5 East 8th Avenue. Vancouver, V5T 1R6
|Founder(s)||Ryan Holmes, Dario Meli, David Tedman|
|Key people||Ryan Holmes (CEO)
Steve Johnson (CRO)
Ajai Seghal (CTO)
|Type of site||Social media management, Social networking service|
|Users||Over 10 million (September 2014)|
Hootsuite is a social media management system for brand management created by Ryan Holmes in 2008. The system’s user interface takes the form of a dashboard, and supports social network integrations for Twitter, Facebook, LinkedIn, Google+, Foursquare, MySpace, WordPress, TrendSpottr and Mixi.
Based in Vancouver, Hootsuite has over 500 staff located in Vancouver, San Francisco, New York, Hong Kong, London, Sydney, Singapore, and other countries. The company operates on a freemium model and has over 10 million users in more than 175 countries.
In 2008, Holmes needed a tool to manage multiple social media networks at his digital services agency, Invoke Media. Finding that there was no product in the market offering all the features he sought, Holmes, along with Dario Meli, David Tedman, and the Invoke team, chose instead to develop a platform of their own that would be able to organize their many social media accounts and networks. The first iteration of this social media management system launched on November 28, 2008 in the form of a Twitter dashboard called BrightKit.
Recognizing that many other individuals and organizations across the world were facing similar problems with managing multiple social accounts, Holmes decided that BrightKit could be the solution for other businesses also looking to organize their own social networks. The launch of BrightKit met very positive reception, thanks to its clean interface and publishing capabilities.
In February 2009, Holmes offered a $500 prize for renaming the platform, and used crowdsourced suggestions from the dashboard’s over 100,000 users as contest submissions. The winning idea was Hootsuite, a moniker submitted by a user named Matt Nathan and based upon "Owly", the dashboard’s owl logo, as a word play on the French expression "tout de suite", meaning "right now".
In November 2009, the Hootsuite dashboard expanded its offering to further support Facebook and LinkedIn, allowing the capability to use Twitter Lists.
In December 2009, Hootsuite spun off from Invoke Media and launched as officially independent company, Hootsuite Media, Inc. That same month, Hootsuite received $1.9 million in funding from Hearst Interactive Media, Blumberg Capital, and prominent angel investors Leo Group LLC and Geoff Entress.
In March 2012, OMERS Ventures, the venture capital investment arm of the Ontario Municipal Employees Retirement System, invested $20 million, valuing the company at US$200 million. OMERS did not buy its stake directly in the company, but rather bought private shares in a secondary transaction from a handful of employees and early investors, said Holmes.
In July 2012, an employee informed Forbes magazine that the company's team consisted of 200 employees at that time.
In September 2012, Hootsuite acquired Seesmic, a customer relationship management system and competitor. Hootsuite plans to transfer all current Seesmic users to Hootsuite.
On August 1, 2013, the company announced that it had raised US$165 million in Series B funding from Insight Venture Partners, followed by Accel Partners and OMERS--all three will now have a seat on Hootsuite's board. Holmes also said the company is looking to make at least two unnamed acquisitions, in addition to employing 100 overseas employees.
The service is commonly used to manage online brands and to submit messages to a variety of social media services, including Twitter, Facebook, Google+ and Mixi. Companies and organizations known to use Hootsuite include Facebook, PrintBindaas, the Obama administration, HBO, Martha Stewart Media, Virgin Group, SXSW, Panasonic, Zappos, The Gap and LHC. Hootsuite provides a browser-based dashboard that allows users to keep updated on their Twitter account. There are both full and lite versions of the service. Hootsuite uses the URL shortener ow.ly to shorten URLs submitted to its service.
The company behind the service is based in Vancouver, British Columbia, Canada, and its chief executive officer is Ryan Holmes. The company's business strategy is to allow users to use the service for free but require that they pay for additional features beyond the basic service.
In January 2010, the Hootsuite company was spun out of Invoke Media after venture capital firms Blumberg capital and Hearst Interactive Media raised $2 million in financing for the company. Localized versions of Hootsuite are available in Japanese, Spanish, Portuguese, and German, and 50 more languages are planned to be added. Hootsuite's team continues to contact media organizations to help them manage their online brands, by meeting with groups such as Time Inc. and its subsidiary magazines, including People, InStyle, and This Old House.
As of June 2010, the service manages over one million social media accounts for 400,000 unique users.
In September 2014, Hootsuite's New Enterprise customers included Telekom Malaysia, Singapore Press Holdings, Brooklyn Public Library, Cambridge University Press, Red Carnation Hotelsand Hyland Software Inc.
The Hootsuite software has won awards from Mashable at their Open Web Awards 2009, the Canadian New Media Award, the Shorty Awards, and "Best Twitter app" from Australia's mX newspaper. It was a 2012 nominee for the Webby Awards. 
Hootsuite is competing in a marketplace for social media dashboard tools or platforms, where marketers are focused on social media management for their clients' web engagement activities. Hootsuite's best known competitors include Spredfast and Sprout Social. Each of the big three dashboards pursues innovation strategies that emulate the most recent feature enhancements of the other two; for example, TweetDeck launched with a desktop application based on the Adobe AIR platform, and eventually Seesmic rolled out its own Desktop version.
Other competition in this space include platform that appeal to niche segments, such as Oktopost, which provides a social media marketing platform designed for B2B social media and content marketing.
Global Ambassador Program
In 2013, more than 140 Ambassadors in 37 countries participated in the Hootsuite Brand Ambassador program. Together they held 150+ HootUps in 22 countries, participated in hundreds of online and offline events, and contributed to the localized web and mobile versions of Hootsuite products. Hootsuite expanded the program in 2014. Currently, over 500 Ambassadors represent the brand all over the world.
- "HootSuite for President, Obama that is" at The Vancouver Sun
- "How to Use Hootsuite for Better Twitter Management" at Hallam Internet
- "Becoming a Hootsuite Ambassador" at Hootsuite Blog
- "Sociocaster wants to be Hootsuite for Indonesia" at TechInAsia
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- Ingrid Lunden (29 March 2012). "Confirmed: Canadian VC Firm OMERS Ventures Takes $20M Stake In Hootsuite At $200M Valuation". TechCrunch. AOL Inc. Retrieved 4 August 2013.
- "Hootsuite cashes out through secondary markets". Reuters. Retrieved March 29, 2012.
- FRANCESCA LOUISE FENZI (1 August 2013). "Hootsuite: $165 Million Series B 'Takes the Pressure Off'". Inc.com. Inc.com. Retrieved 4 August 2013.
- Ingrid Lunden (3 May 2013). "Hootsuite Is Raising $50M At A $500M Valuation". TechCrunch. AOL Inc. Retrieved 4 August 2013.
- "Social Hiring Tools Used By Hyper Growth Companies: Pinterest, Tumblr, Hootsuite, Klout, Posterous, Bitly And Mashable". Forbes. Retrieved 2012-07-11.
- John Koetsier (5 September 2012). "Hootsuite acquires Seesmic and is transitioning those customers to HootSuite". VentureBeat. VentureBeat. Retrieved 4 August 2013.
- "Keeping tabs on your brand". The National Post. Retrieved July 4, 2010.
- "Hootsuite helps you manage your brand on Twitter (hey, it works for the White House)". VentureBeat. Retrieved July 4, 2010.
- "140 Proof Powers Advertising for Hootsuite's Android and iPhone Apps". Press release. Retrieved July 4, 2010.
- "Ow.ly and Ht.ly ~ Choose Bar or Non-bar URL Shortener for Hootsuite". Hootsuite. Retrieved July 4, 2010.
- "Hootsuite explains revenue generation strategy". Business in Vancouver. Retrieved July 4, 2010.
- "Open Web Awards 2009: The Winners". Mashable. Retrieved July 4, 2010.
- "HootSuite wins Canadian New Media Award and more". Invoke Media. Retrieved July 4, 2010.
- "HootSuite wins best app at Shorty Awards". Hootsuite. Retrieved July 4, 2010.
- "Another historic win for Obama". MX (Australia). December 17, 2009.
- "Hootsuite Competitors". CrunchBase.
- Miles, Stephanie. "Oktopost Review – Sophisticated Social Media Marketing". GetApp. Retrieved 25 March 2014.
- As Twitter Tightens Its Grip, Hootsuite Buys Seesmic