The show format usually involved the hotel's proprietor reading a letter from a former guest talking about their adventure at the hotel. The episode would then be a flashback of the guest coming to the hotel and falling in love with someone. The hotel proprietor was initially Cloe Wilson (played by Lauren Hays) in the first season. In the second season it was Jenny (played by Tina Wiseman). In the next season, the show was relaunched as Hotel Erotica Cabo which followed a similar format.