||This article has an unclear citation style. (April 2010)|
Hubert Joly, CEO of Best Buy
|Born||1959 (age 54–55)
|Residence||Richfield, Minnesota, U.S.|
|Alma mater||HEC Paris|
|Occupation||CEO — Best Buy|
Hubert Joly, born and raised in France, is the CEO of Best Buy. He was the former president, CEO and a former director of Carlson, a global hospitality and travel company based in Minneapolis, Minnesota, US.
Joly left Vivendi in 2004 to become president and chief executive officer of Carlson Wagonlit Travel (CWT). Under his leadership, CWT grew its annual sales from USD 8.9 billion in 2003 to USD 25.5 billion in 2007. Joly’s appointment as president and chief executive officer of Carlson was made in January 2008, as a replacement for Marilyn Carlson Nelson, and he took the positions in March 2008. As CEO of Carlson, he has crafted and led the implementation of Ambition 2015, a comprehensive strategy to strengthen the company’s leadership position across its businesses, including its restaurant division with more than 900 T.G.I. Friday’s restaurants, and its hotel division with more than 1,000 hotels around the world. The strategies that make up Ambition 2015 have included the repositioning of the company’s core brands; significant changes at the front line to “operationalize” the brand promises and upgrade the guest experience; major investments and initiatives to boost revenue generation focused on the web, the company’s loyalty programs, global sales and working with the trade; as well as the global expansion of the company in key emerging countries.
On August 17, 2012, Joly resigned from his position with Carlson to take the position of CEO at Best Buy, Inc. Under Joly and his Renew Blue transformation at Best Buy, the company's stock tripled in 2013 with the focus on banking on big box stores, superior customer service, product selection, and services like the Geek Squad. According to the New York Times, Joly's top goal is matching the lowest price, determined to make sure that a customer who came to Best Buy as a showroom has no reason to buy anywhere else. "The strategy is very simple,” he told the New York Times in 2012, soon after he took the job. “We believe that price-competitiveness is table stakes. The way we want to win is around the advice, convenience, service.”
In addition to his current position as Best Buy’s president and CEO, he serves on the board of directors for Best Buy and Ralph Lauren. Joly also serves on the board of overseers of the Carlson School of Management, the board of trustees of the Minneapolis Institute of Arts and the executive committee of the Minnesota Business Partnership.
He formerly served as a member of the Travel and Tourism Advisory Board, established in 2003 to advise the United States Department of Commerce, as well as the executive committee of the World Travel and Tourism Council. He was honored as one of the 25 Most Influential Executives of the Business Travel Industry (2006 and 2009) by Business Travel News magazine.
Joly has also made public speeches, including his appearance at the Minnesota Student Association's 3rd Annual Leadership reception on February 9, 2013.
- "Best Buy names Hubert Joly as new CEO - WSJ"
- Carslson website: management team.
- Star Tribune, Minneapolis, July 20, 2008.
- "Carlson Names Hubert Joly CEO, Begins CWT CEO Search" - BTN Online
- Business Travel News, January 25, 2010.
- "One-On-One With CEO Hubert Joly: CWT Readies Decision Support" - BTN Online
- "Carlson CEO Joly Takes Carlson Hotels Lead, Taps Rezidor Exec As Americas COO" - BTN Online
- "Radisson Getting Facelift, $1.5B US Infusion" - ABC News
- "CWT President & CEO Hubert Joly" - The Transnational
- "Hubert Joly, President and CEO, Carlson" - WSJ CEO Council