Human interaction management

Human Interaction Management (HIM) is a set of management principles, patterns and techniques complementary to Business process management. HIM provides process-based support for innovative, adaptive, collaborative human work and allows it to be integrated in a structured way with more routinized work processes that are often largely automated.

HIM has an associated change management methodology called Goal-Oriented Organization Design (GOOD). GOOD emphasizes effectiveness over efficiency, and combines various approaches:

• Top-down: "Process Architecture" defines business strategy via a network of interacting high-level processes;
• Middle-out: "Levels of Control" separate process governance into Strategic, Executive and Management;
• Bottom-up: "Plans" represent collaborative work processes that the participants evolve on-the-fly as part of the work itself.

External links

• Human Interaction Management website
• Helsinki University of Technology, "Human Interaction Management – Adding Human Factors into Business Processes Management"
• Korhonen, Janne J., EDS Finland, "Enterprise BPM – A Systemic Perspective"

See also

• Business Process
• Business Process Modeling
• Business process management
• Business rules approach
• Business intelligence
• Performance management
• Process management
• Total Quality Management
• Workflow

Bibliography

• Keith Harrison-Broninski "Human Interactions: The Heart and Soul of Business Process Management" ISBN 0-929652-44-4
• Mark McGregor (editor) "In Search Of BPM Excellence" ISBN 0-929652-40-1
• Peter Fingar "Extreme Competition: Innovation And The Great 21st Century Business Reformation" ISBN 0-929652-38-2
• Lee, J., Seo, W., Kim, K., and Kim, C. 2010 "An OWL-based ontological approach to RAD modeling of human interactions for business collaboration" Expert Syst. Appl. 37, 6 (Jun. 2010), 4128-4138
• Rajani Shankar Sadasivam "An Architecture Framework for Process-Personalized Composite Services: Service-oriented Architecture, Web Services, Business-Process Engineering, and Human Interaction Management" ISBN 3-639087-24-0
• Jan vom Brocke, Michael Rosemann (editors) "Handbook on Business Process Management 2: Strategic Alignment, Governance, People and Culture" ISBN 978-3-642019-81-4
• Keith D. Swenson, Nathaniel Palmer, Sandy Kemsley, Keith Harrison-Broninski, Max Pucher, Manoj Das, et al, "Social BPM: Work, Planning and Collaboration Under the Impact of Social Technology" ISBN 978-0-981987-08-8