Hyland Software

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Hyland, creator of OnBase
Industry Computer software, document management
Founded 1991
Founder Packy Hyland Jr.
Headquarters Westlake, Ohio, USA
Key people
Bill Priemer, President & CEO
Chris Hyland, CFO
Miguel Zubizarreta, Chief Technology Officer
Brenda Kirk, V.P. Strategy
Ed McQuiston, V.P. Global Sales
Drew Chapin, V.P. Marketing
Products OnBase enterprise content management
Number of employees
Website www.OnBase.com

Hyland Software Inc. is the developer of the enterprise content management (ECM) and process management software suite called OnBase. Applications of the suite are used by different industries, with the primary areas being healthcare, financial institutions, insurance, government, higher education and manufacturing. Hyland Software is headquartered[1] in Westlake, Ohio and also has other offices in Lincoln, Nebraska; Irvine, California; Charlotte, North Carolina; São Paulo, Brazil; London, England; Tokyo, Japan; Andover, Massachusetts; and most recently, Salt Lake City, Utah and Tampa, Florida.

On March 31, 2014, the company rebranded itself as OnBase by Hyland.[2]

Corporate History[edit]


Hyland Software was established in 1991 by Packy Hyland Jr. He met with members of The Necedah Bank to discuss its data processing and how electronic information technology could reduce printing costs by storing daily reports directly to optical disk. Packy Hyland created the first version of OnBase for The Necedah Bank, which became Hyland Software's first customer. Because OnBase was originally created for a bank, a majority of Hyland Software's customers were in the banking industry until recently when the healthcare providers found value from ECM technologies.[3]

Acquisition History[edit]

September 1, 2006: Matrix Imaging (private enterprise content management company in Bloomfield Hills, Michigan specializing in the higher education sector)[4]

July 1, 2008: Liberty Information Management Systems (IMS) (private Costa Mesa, California-based enterprise content management company)[5]
Hyland acquired the company to gain a larger customer and partner base. The office in California, with a move from Costa Mesa to Irvine, has been maintained.

July 1, 2009: Valco Data Systems (private, Salem, New Hampshire-based healthcare software and software integration company)[6]
Valco's software was noted for being strongly integrated with software from MEDITECH.

March 1, 2010: eWebHealth (private, Reading, Massachusetts-based provider of hosted medical records workflow) [7]
Their specific expertise is in the areas of coding and revenue cycle workflow.

September 1, 2010: Hershey Systems (private, Santa Fe Springs, California maker of Singularity, a document management system marketed to higher education institutions) [8]

September 24, 2010: Computer Systems Company, Inc. (dba The CSC Group) (private, Strongsville, Ohio-based provider of healthcare software and document conversion services) [9]

August 29, 2012: SIRE Technologies, Inc. (private, Salt Lake City, Utah-based software developer focused on stuff for county and local governments)[10]

February 28, 2013: AnyDoc Software (Tampa, Florida-based software developer focused on automated document, data capture and classification) [11]


Healthcare- In December 2011, OnBase obtained meaningful use certification as an electronic health record (EHR) module from Drummond Group. This ECM solution is endorsed by American Hospital Association (AHA) Solution as the ECM solution of choice for hospitals. OnBase integrates with EHR software to incorporate unstructured data. This integration links structured and unstructured content and captures all patient information.

Financial Services

Government- Government agencies use ECM to eliminate paper.

Higher Education- ECM software is used in colleges and universities


Commercial solutions- ECM integrations have real-time data exchanges with enterprise resource planning systems(ERP) to connect data to their reference documents.

Key People[edit]

Packy Hyland, Jr. – He is the founder of Hyland Software and developed the first version of OnBase for The Necedah Bank in Wisconsin in 1991. He served as CEO and President until 2001.

A.J. Hyland – He began working at Hyland Software in 1994 and worked his way up to management and senior level positions. A.J. became President and CEO when his brother, Packy Hyland, retired in 2001. In January 2013, he retired from the company to focus on family and philanthropic endeavors.

Bill Priemer – He joined Hyland Software in 1997 as VP of Marketing. In 2001, he was promoted to VP of Sales & Marketing. In 2005, he became Chief Operating Officer (COO). In January 2013, he became the company’s Chief Executive Officer (CEO) and President.

Chris Hyland – He has been at Hyland Software since 1992 and has served as Chairman of the Board since this time. He was named Executive Vice President and Secretary of the Company in 2001; and has been Chief Financial Officer and Treasurer since 1994.

Miguel Zubizarreta – He has served as Hyland Software’s Executive Vice President and Chief Technology Officer (CTO) since he joined the company is 1992.

Drew Chapin – He joined Hyland Software in June 2012 as VP of Marketing. Drew leads all aspects of global marketing at Hyland, including communications, branding, product marketing, industry marketing and field marketing.

Alfonzo Zubizarreta – He joined Hyland Software in 1993 as a senior developer. Alfonzo was named VP of Latin American Sales in 2000; VP of International in 2007; and VP of Hyland’s Enterprise Solutions Group in 2009. He is now VP of International Strategy.

Bill Filion – He had been at Hyland Software since 1997 as a senior developer. Bill was promoted to manager of the OnBase Thick Client Development team in 2001; and VP of Development in 2006 where he currently serves.

Brenda Kirk – She joined Hyland Software in 2000 as an Accounting Manager serving Financial Services. Brenda was promoted to Director of Financial Services in 2002; and then VP of Sales, Americas in 2005. In 2010, she took the VP of Strategy post.

Ed McQuiston – He first joined Hyland Software in 2001 as the director of healthcare. Ed left to work for a Hyland Value-Added Reseller (VAR) and returned to Hyland in January 2011 to lead the strategic alliance team. In 2012, he took on the additional responsibility of leading the Insurance sales team. Ed was promoted to Hyland Software’s VP of Global Sales in October 2012.

George Angelato – He has been a part of the Hyland Software family since 1996 and has held positions in Customer Service and Marketing. George is now VP of Quality Assurance.

Mark Davis – He joined Hyland Software’s management team in 2001 as the Tech Services Manager. Mark is now the VP of Hyland Global Services and is responsible for supporting the global network of customers.

Ken Malone – He joined Hyland Software in 1995 as a software installer. In 2001, he led the launch of Hyland’s office in Lincoln, Nebraska, where he managed a technical support team. Ken is currently the VP of Technical Support.

Debbie Connelly – She is the VP of Human Resources. Debbie joined Hyland Software in 1997 as Human Resource Manager.

Tim Pembridge – He joined Hyland Software in 2001 and serves as VP, General Counsel and Corporate Strategy.

Noreen Kilbane – She joined Hyland Software in 1993. Noreen has been Controller since 2000 and VP of Accounting & Finance since 2001.

John Phelan – He joined Hyland Software in 1999 on the quality assurance team. John now serves as VP of Information Systems.

Andy Kuyper – He joined Hyland Software in 1997 and has held several functional and leadership roles within sales, marketing, product and operations. He serves as Hyland’s Associate Vice President of Mergers & Acquisitions.

Sam Babic – He joined Hyland Software in 1997 as a software engineer. Sam was promoted to manager in 2002 and became Associate Vice President of Development in 2006.

Dan Wilson – He joined Hyland Software in 1996 as part of the quality assurance department. He continued on to be a software developer and was promoted to senior software engineer in 2002 and manager in 2003. He was promoted to his current position, Associate Vice President of Development, in 2006.


OnBase Logo

Hyland Software's OnBase product integrates document management, business process automation and records management. Industry analysts such as Forrester Research focus on the product's foundational ECM functionality, like imaging and archiving capabilities, as its strengths.[12]

The OnBase product also offers integrations with Microsoft,[13] SAP, Oracle Corporation[14] and Lawson to gain more value from existing technologies.


The OnBase Cloud[edit]

Red slide at Hyland Software's corporate office. The onsite restaurant can be seen on the left.

Hyland offers a Software-as-a-Service (SaaS) solution of OnBase software known as the OnBase Cloud.[15] This service is a cloud-based version of Hyland's traditional OnBase product offering. Applications are hosted at a data center and accessed over a secure Internet connection. The OnBase Cloud is chosen by organizations that want a flexible deployment without large upfront hardware expenses.

Corporate Culture[edit]

Hyland Software has been recognized in the Northeast Ohio region for its organizational culture. It was named to the NorthCoast 99, an annual recognition program that honors 99 workplaces in Northeast Ohio, in 2000, 2005, 2006, 2007, 2008, 2009, 2010, 2011, and 2012.[16]

The company was also named on the Top Workplaces in Cleveland in 2011 and 2012.

In 2014, the company was ranked as one of Fortune's 100 Best Companies to Work For list.[17]

See also[edit]


External links[edit]