IBM Global Services
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| Type | Division of IBM |
|---|---|
| Industry | IT services, IT consulting |
| Founded | 1991 |
| Headquarters | Armonk, New York, USA Over 300 offices in 170 countries |
| Key people | Jim Bramante, Mike Daniels |
| Services | IT, business consulting and outsourcing services |
| Revenue | US$56.4 billion (2010) |
| Employees | 190,000 |
| Parent | IBM |
| Website | http://www.ibm.com/services/us/ |
IBM Global Services is the world's largest business and technology services provider. It has over 190,000 workers across more than 160 countries. IBM Global Services started in the spring of 1991, with the aim towards helping companies manage their IT operations and resources.
Global Services has two major divisions: Global Business Services (GBS) and Global Technology Services (GTS).
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[edit] IBM Global Business Services
IBM Global Business Services (GBS) is the professional services arm of Global Services, including management consulting, systems integration, and application management services. It is the world's largest IT consultancy service firm.[citation needed]. GBS accounts for around 19% of IBM's revenue globally ($20B in revenue in 2011 out of $107B for IBM overall)[1].
[edit] History
The beginning of IBM’s involvement in IT services can be traced back at least to 1989 when Eastman Kodak Company and IBM completed an agreement by which IBM designed, built and managed a new state-of-the-art data center for Kodak in Rochester, New York.
Also in 1989, IBM introduced Business Recovery Services, an offering that enables a business to continue operations in the event of an unplanned outage or disaster.
In 2002, IBM Global Services acquired the management consulting and technology services arm of PricewaterhouseCoopers, around the same time the other Big Four accounting firms were selling off their consulting arms (this was from intense pressure to avoid conflicts of interest in light of the Sarbanes-Oxley Act). PwC's consultancy business was sold to IBM for approximately US$3.9 billion in cash and stock. This nearly doubled the number of consultants within IBM Global Services, adding 30,000 consultants in 52 countries.
[edit] Organizational Structure
IBM Global Business Services is organized into six service lines:
- Strategy & Transformation
- Enterprise Applications - SAP
- Enterprise Applications - Oracle
- Business Analytics and Optimization
- Application Innovation Services
- Application Management Services
- Enterprise Resource Planning
[edit] IBM Global Technology Services
IBM Global Technology Services (GTS) primarily reflects infrastructure services. It includes outsourcing services, business continuity and resilience, Integrated Technology Services, and Maintenance. GTS accounts for around 39% of IBM's revenue globally ($42B in revenue in 2011 out of $107B for IBM overall)[2], the highest revenue of the 5 segments of IBM.
GTS is the leading e-business on demand and hosting services provider, according to IDC, Forrester Research, Gartner/Dataquest and Meta Group; the leader in providing high-availability services, networking services and storage services, according to Gartner Group and IDC; the leader in the emerging wireless services market, according to IDC.[citation needed]
For 2012, Vault ranked IBM Global Technology Services #1 in tech consulting for cyber security, operations and implementation, and public sector; and #2 in outsourcing.[3]
[edit] References
- ^ "IBM REPORTS 2011 FOURTH-QUARTER AND FULL-YEAR RESULTS". http://www.ibm.com/investor/4q11/press.phtml.
- ^ "IBM REPORTS 2011 FOURTH-QUARTER AND FULL-YEAR RESULTS". http://www.ibm.com/investor/4q11/press.phtml.
- ^ "Tech Consulting Firm Rankings 2012: Best Firms in Each Practice Area". Vault. http://www.vault.com/wps/portal/usa/rankings/individual?rankingId1=255&rankingId2=255&rankings=1&rankingYear=. Retrieved 29 December 2011.
[edit] External links
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