Infosys BPO Limited

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Infosys BPO Limited
Type Subsidiary
Industry Business Process Outsourcing
Founded 3 April 2002
Headquarters Electronic City, Bengaluru, India
Area served Worldwide
Key people Anup Uppadhayay (CEO & MD)
Deepak Bhalla (CFO)
Pravin Rao (Chairman)
Services
Revenue Increase INR 3,278 crores (2014)[1]
Operating income Increase INR  612 crores (2014)[1]
Profit Increase INR  578 crores (2014)[1]
Employees 28,658 (as of 31 March 2014)
Parent Infosys
Website www.infosysbpo.com
Infosys Banglore Campus
InfosysBanglore

Infosys BPO Limited (formerly Progeon Limited) is the BPO (Business Process Outsourcing) subsidiary of Infosys Limited (NYSE: INFY). It was established in April 2002. On March 31, 2014, it had 28,658 employees servicing 144 clients in its 26 delivery centers in 13 countries.[1]

History[edit]

The company was started as Progeon Limited in April 2002 and is today amongst the top BPOs in India according to NASSCOM.[2] It was started as a 74% and 26% joint venture between Infosys and Citibank Investments. In 2006, Infosys bought out Citibank's share at a price of Rs. 592 per share, Citibank having invested at Rs 0.20 per share[citation needed].

Operations[edit]

Infosys BPO operates in India, Canada, Czech Republic, Netherlands, United Kingdom, Poland, Mexico, Brazil, USA, China, the Philippines, Japan, Australia and Costa Rica. It is headquartered in Bangalore, India. About 60% business of Infosys BPO comes from overlapping clients with the parent Infosys Ltd.[3] During the FY 2013-14, it earned 48% of its revenue from North America, 34% from Europe, 4% from India and remaining 14% from other parts of the world. [1] The proportion of voice and non-voice related revenue was 11:89 in the same financial year.[1]

Locations[edit]

It has operations in:[4]

Services[edit]

The company offers the following services:[8]

Employees[edit]

The company had 28,658 employees as on March 31, 2014. It added 2,855 (net) employees during the FY 2013-14. In the same financial year, it spent INR 12,010 million on employee benefits.[1]

Awards and Recognitions[edit]

Infosys BPO won the SSON India Award 2013 for ‘Excellence in Culture Creation’ along with P&G. They have been recognized for being the ‘Best Payroll Vendor in Asia’ at the CFO Innovation Award 2013 and were named the ‘Best BPO Provider’ during the Global Custodian Awards 2013 for ‘Excellence – Technology, Consultancy, and Law.

Infosys BPO won an award for process improvements at the Confederation of Indian Industry 7th National Conference and Competition on Six Sigma 2013. They won two special awards at the Indian Statistical Institute Six Sigma Case Study Competition 2013. The company also won the Business Process Excellence Award at the National Quality Excellence Awards 2013.

Infosys BPO has received e-SCM-SP Capability Level 5 Certificate from Carnegie Mellon University's ITSqc.[9]

The company was positioned as a leader in Everest Group’s Procurement Outsourcing Service Provider Landscape with PEAK Matrix Assessment 2013 report. It was also identified as a ‘2013 Procurement Outsourcing Market Star Performer’ based on its relative year-on-year movement.

Launching its iSTAR program and the success in retaining its high-potential employees earned Infosys BPO the 2013 Optimas Award for business impact.

In November 2013, the company’s Enterprise Risk Management Program received an honorable mention for the ERM Award of Distinction.

The company made it to the HfS Blueprint winner’s circle for procurement outsourcing in July 2013 for its ability to provide strong encompassing procurement value chain offering, both for transactional and strategic processes.

Infosys BPO was not just recognized as a leader in the Magic Quadrant for finance and accounting BPO by Gartner but also as a niche player in the Magic Quadrant for payroll BPO services.

Acquisitions[edit]

  • In September 2012, Infosys BPO acquired US-based Marsh BPO for an undisclosed amount to expand its presence in the group life insurance space. Marsh BPO, based in Des Moines, Iowa has 87 employees and serves seven insurers and covers more than 600,000 insured lives. Marsh BPO will be absorbed in McCamish Systems.[10][11]
  • In January 2012, Infosys BPO acquired Australia-based Portland Group for about AUD 37 million.[12] Portland Group provides strategic sourcing and category management services.[13]
  • In December 2009, Infosys BPO acquired Atlanta-based McCamish Systems for about $38 million.[14]
  • In July 2007, Infosys BPO signed a $28 million deal to acquire finance back-offices of Royal Philips spread in India, Poland and Thailand. [15][16]

Its organic growth performance has been rated as exemplary and best amongst its peers by a leading BPO research firm.[17] It is taking over competitors’ share with increased on-site presence. [18] In FY15 the company plans to hire 14,000 employees to further its growth performance.[19] Infosys BPO recently launched its Process Progression Model to improve business outcomes for clients by accelerating optimization and transformation of business processes. The company also extended its outsourcing agreement with Royal Philips till June 2019. [20]

References[edit]

  1. ^ a b c d e f g "Annual Report for FY 2013-14". Infosys BPO. Retrieved 7 Jun 2014. 
  2. ^ "NASSCOM Industry Rankings". nasscom.com. Retrieved 1 August 2013. 
  3. ^ "Infosys BPO looking for buyouts to double its revenues to $1 bn". Economic Times. Retrieved 1 August 2013. 
  4. ^ "Infosys BPO - Locations". Infosys BPO Ltd. Retrieved 20 November 2014. 
  5. ^ "Infosys Expands its Presence in Latin America". cinde. 
  6. ^ "Infosys BPO Expands Global Presence with New Centre in the Netherlands". foreigninvestments. 
  7. ^ "Infosys BPO - Global Presence". infosys. 
  8. ^ "Infosys BPO - Services | Customer Service Outsourcing Functions". Infosys BPO Ltd. Retrieved 20 November 2014. 
  9. ^ "eSCM-SP Certified Organizations". itsqc.org. Retrieved 1 August 2013. 
  10. ^ "Infosys BPO buys US-based firm Marsh". The Business Line. Retrieved 1 August 2013. 
  11. ^ "McCamish Systems enhances its presence in the voluntary group life insurance business". marketwatch.com. Retrieved 1 August 2013. 
  12. ^ "Infosys BPO looking for buyouts to double its revenues to $1 bn". Economic Times. Retrieved 1 August 2013. 
  13. ^ "Infosys BPO signs definitive agreement to acquire Portland Group Pty Ltd in Australia". bizjournals.com. Retrieved 1 August 2013. 
  14. ^ "Infosys BPO to acquire US company McCamish". Deccan Herald. Retrieved 1 August 2013. 
  15. ^ "Infosys buys Philips BPO for Rs 110 cr". Business Standard. Retrieved 1 August 2013. 
  16. ^ "Sale and Purchase Agreement with Koninklijke Philips Electronics NV (Philips).". bseindia.com. Retrieved 1 August 2013. 
  17. ^ "As InfosysBPO reaches the $500m mark, is it ready for the big-time?". HorsesForSources. Retrieved 1 August 2013. 
  18. ^ "Infosys BPO is taking over competitors' share with increased on-site presence, says CFO". 
  19. ^ "Infosys BPO plans to hire 14,000 in FY15". 
  20. ^ "Infosys BPO, Royal Philips extend pact". 

External links[edit]