InterCall

InterCall

Type	Subsidiary
Industry	Telecommunications and Web conferencing
Founded	1991
Headquarters	Chicago (United States)
Key people	Scott Etzler (President) Michael Nessler (Executive Vice President of Global Operations) Heather Welborn (Executive Vice President of National Sales) Marty Dunne (Executive Vice President of Sales) Robert Wise (President, Genesys Conferencing SA and Executive Vice President of Strategic Business Development, InterCall) Hain MacKay-Cruise (Managing Director - Asia Pacific) Tom Priestley (Executive Vice President, Managing Director EMEA) Ben Chodor (Senior Vice President of Streaming) Rob Ewing (Senior Vice President of Systems and Technology) Kathleen Finato (Senior Vice President of Marketing & Product) Philip Grybas (Senior Vice President of Accounting - National and International)
Products	Audio Conferencing Services Reservationless-Plus® Automated Web Conferencing Services InterCall Unified Meeting® Cisco WebExTM Meeting Center, provided by InterCall WebEx Event Center® WebEx Training Center WebEx Support Center Adobe Connect™, offered by InterCall Microsoft® Lync™ Online, offered by InterCall IBM® LotusLive: Meetings and Events, offered by InterCall Video Conferencing Services Bridging Equipment Managed services Room rentals Event Services Operator Assisted Direct EventSM InterCall Streaming Services InterCall Virtual Environments Professional services Unified Communications Consulting Project management Implementation Hosted and managed unified communications Cloud-based IP telephony and network management
Revenue	US$1.2B (2010)
Employees	Approx. 3500
Parent	West Corporation
Website	InterCall.com

InterCall, a subsidiary of West Corporation, is a conferencing and collaboration service provider. The company claims a customer base of over 1.7 million individual conference leaders in more than 75,000 organizations, 94% of Fortune 100, 88% of the Fortune 500 and 74% of the Fortune 1000 .

InterCall is headquartered in Chicago, Illinois, and maintains a presence throughout the Americas, Europe and Asia.

History

InterCall was founded in 1991 as a subsidiary of ITC Holding Company, providing teleconferencing platforms that allowed three or more people to connect to a single call. In 2000, InterCall launched its first web conferencing platform, and in 2002 surpassed one billion minutes of usage. Spanish language services followed in 2005, mobile conferencing in 2006, and reservationless video conferencing in 2008. Towards the end of the decade, the company built a focus on Unified Communications, offering unified meetings, messaging, conferencing and telephony.

In 2010, the company executed over 20B minutes in conference calls globally and generated over $1.2B in revenue.

InterCall was acquired by West Corporation in 2003, beginning a period of rapid growth and acquisition. Over the last decade . From 2003 to 2009, InterCall purchased ConferenceCall.com, Raindance, ECI Conference Call Services, Sprint Conferencing, Stream57, Genesys Conferencing, Corvent, POSTcti, SKT BCS, Unisfair and Smoothstone.

Services

Audio Conferencing
InterCall offers automated and reservationless teleconferencing solutions through platforms such as Reservationless-Plus and Direct Event conferencing. The company also provides additional features to supplement audio conference calls, including operator assistance, toll-free dial-in for international participants and record and playback functions.

Video Conferencing
In addition to its video conferencing bridging, InterCall provides assistance with video conferencing equipment purchases and worldwide room rentals.

Web Conferencing
InterCall offers a variety of web conferencing platforms, including a proprietary service and those from leading providers.

InterCall is a strategic reseller/partner of Cisco WebEx, Microsoft, IBM and Adobe.

Unified Communications
InterCall offers hosted, managed, on-premise and hybrid Unified Communications (UC) solutions for businesses of any size. Through partnerships with industry leaders like Cisco and Microsoft, InterCall delivers UC solutions that optimize a company’s existing network, improve productivity and save money.

Online Event Services
For seminars or large virtual events, InterCall offers interactive platforms to help engage a remote audience, including video streaming and virtual environments.

Event Management
InterCall provides event services including consultation, scheduling, training, and support. In addition to pre- (planning, rehearsals, presentation upload), live (moderation, Q&A management) and post- (speaker debrief, report delivery) event support, InterCall offers on-demand file management, quick turn event management for those who have 24 hours or less to create an event, and recording support.

Awards and Milestones

2005: Frost & Sullivan awards InterCall Audio Conferencing Provider of the Year
2007: Frost & Sullivan names InterCall North America Conferencing Company of the Year
2007, 2008 and 2009: Wainhouse Research names InterCall Largest Conferencing Service Provider in the World
2008: Frost & Sullivan recognizes InterCall with the North American Conferencing Services Customer Value Enhancement Award
2008, 2009, 2010, 2011: Frost & Sullivan names InterCall Asia Pacific Conferencing Provider of the Year
2009: Frost & Sullivan gives InterCall the North American Audio Conferencing Services Market Leadership Award
2009: Frost & Sullivan gives InterCall the North American Growth Excellence Award
2009: Frost & Sullivan presents InterCall with the Latin America Competitive Strategy Leadership Award
2011: InterCall Unified Meeting receives Top TenREVIEWS Silver Award
2011: InterCall’s Virtual Business Environment selected as AlwaysOn OnDemand Top 100 Winner

In 2005, InterCall was named the largest conferencing service provider in North America by Wainhouse Research. InterCall became the largest conferencing service provider in the world in 2006.

See also

• Web conferencing
• Comparison of web conferencing software

External links

• InterCall