||This article appears to be written like an advertisement. (April 2013)|
||The topic of this article may not meet Wikipedia's notability guidelines for companies and organizations. (April 2013)|
||A major contributor to this article appears to have a close connection with its subject. (February 2014)|
Guy Yair , Co-CEO
|Products||Desktop and Process Optimization software|
|Revenue||$25.8M USD (2007)|
Jacada (NASDAQ: JCDA) is a software and services company which provides unified desktop and process optimization products for customer service and support. The firm, founded by Gideon Hollander, was incorporated December 1990 in Israel as a limited liability company.
The firm has headquarters in Atlanta, Georgia, and offices in the Americas, Europe, Middle East and Nordic regions.
Current products and services
Jacada WorkSpace, introduced in September 2005, is a product for customer service representatives (CSRs or agents) to provide a single point of access to applications and call center tools required to complete a customer interaction.
Jacada Fusion, introduced in May 2004, is a process optimization platform that automates navigation across, and access to, any style of business system. The firm focuses on the insurance, utilities and telecommunications markets. Typical users of the Jacada Fusion or Jacada WorkSpace products and services are medium to large businesses with more than 100 customer service representatives.
The firm also provides professional services, which include training, consulting, development, support and maintenance.