Jennifer Convertibles Inc. is the owner and licensor of sofabed and leather specialty retail stores in the United States, with stores located throughout the Eastern seaboard, in the Midwest, on the West Coast and in the Southwest. The company was founded in 1975 and is based in Woodbury, New York.
On July 19, 2010, the company announced that it had filed for bankruptcy as a consequence of "substantial losses". According to Furniture Today the company was number 48 among furniture retailers with US$114 million in sales for the year ending August 29, 2009. It subsequently emerged from Chapter 11 under the control of its major supplier, the Haining Mengnu Group.
As of April 30, 2013, 65 Company-owned stores operated under the Jennifer Convertibles and Jennifer Leather names and six stores operated under the Ashley Furniture Homestore name. Jennifer Convertibles stores specialize in the retail sale of complete lines of sofa beds, as well as sofas and companion pieces, such as loveseats, chairs and recliners, bedrooms and dining rooms. The Company is a dealer of Sealy sofabeds in the United States. Jennifer Leather stores specialize in the retail sale of leather living room furniture. During the fiscal year ended August 26, 2006, the Company closed three stores, of which one was located in Las Vegas, Nevada, and two were located in Indianapolis, IN.
As of July 20, 2010, Jennifer Convertibles operated 142 namesake stores and 12 Jennifer Leather stores across the U.S. It also owned 154 Ashley Furniture HomeStores and licensed five others.
Upon its emergence from bankruptcy the company had 64 Jennifer Convertibles sofa sleeper specialty stores and eight Jennifer Leather stores as well as six licensed Ashley Furniture HomeStores in greater New York.
On July 29, 2004 New York State Attorney General Eliot Spitzer announced a consent order and judgment that will significantly reform the sales practices of Jennifer Convertibles and provide restitution to consumers. The judgment permanently enjoined Jennifer Convertibles from engaging in deceptive, fraudulent or illegal business practices, and requires the company to make substantial reforms to its sales practices and customer service operations. The judgment also requires Jennifer Convertibles to make restitution to consumers for its failure to replace or repair defective goods. In addition, Jennifer Convertibles agreed to pay $275,000 in penalties, and $2,000 in costs.
Jennifer Convertibles received a grade "F" from the Better Business Bureau each year from 2006 through 2009 and a grade "A" in 2013 Across the U.S. they have had complaints for deceptive sales practices, delivery problems, not honoring their warranties and bait and switch techniques.
- "Jennifer Convertibles, Inc.: Private Company Information". BusinessWeek.
- Stock, Sue (July 20, 2010). "Jennifer Convertibles closing N.C. stores". News & Observer. Retrieved 2010-07-20.
- Engel, Clint (July 20, 2010). "Several factors drove Jennifer Convertibles into Chapter 11". Furniture Today. Retrieved 2011-03-24.
- Engel, Clint (March 4, 2011). "Jennifer exits banruptcy". Furniture Today. Retrieved 2011-03-24.
- "Company stats". Miami Herald.[dead link]
- "Supplemental Consent Order and Judgment". New York: Office of the Attorney General.[dead link]
- "LA BBB: Grade F for Jennifer Convertibles". Better Business Bureau.
- "Jennifer Convertibles Review - FURNITURE-RETAIL in Woodbury, NY - BBB Business Review - BBB serving Metropolitan New York, Long Island, and the Mid-Hudson Region". bbb.org. 2013 [last update]. Retrieved September 3, 2013.
- "Jennifer Furniture Bait and Switch Allegations". Consumer Affairs. Retrieved 2011-03-24.