It is the owner and licensor of sofa bed and leather-furniture specialty-retail stores in the United States, with stores located throughout the Eastern seaboard, in the Midwest, on the West Coast and in the Southwest.
History and operations
On July 19, 2010, the company announced that it had filed for Chapter 11 bankruptcy as a consequence of "substantial losses". According to Furniture Today magazine, the company was number 48 among furniture retailers with US$114 million in sales for its fiscal year ending August 29, 2009. It subsequently emerged from Chapter 11 under the control of its major supplier, the Haining Mengnu Group.
As of April 30, 2013, 65 company-owned stores operated under the Jennifer Convertibles and Jennifer Leather names and six stores operated under the Ashley Furniture HomeStores name.
Jennifer Convertibles stores specialize in the retail sale of complete lines of sofa beds, as well as sofas and companion pieces, such as loveseats, chairs and recliners, bedrooms and dining rooms. The company is a dealer of Sealy sofa beds in the United States.
Jennifer Leather stores specialize in the retail sale of leather living room furniture. During the fiscal year ended August 26, 2006, the company closed three stores, of which one was located in Las Vegas, Nevada, and two were located in Indianapolis, Indiana.
Upon its emergence from bankruptcy[when?], the company had 64 Jennifer Convertibles stores and eight Jennifer Leather stores, as well as six licensed Ashley Furniture HomeStores in the greater New York City area.
On July 29, 2004, New York Attorney General Eliot Spitzer announced a consent order and judgment that would significantly reform the company's sales practices and provide restitution to consumers. The judgment permanently enjoined the company from engaging in deceptive, fraudulent or illegal business practices, and requires the company to make substantial reforms to its sales practices and customer service operations. The judgment also requires the company to make restitution to consumers for its failure to replace or repair defective goods. In addition, the company agreed to pay $275,000 in penalties, and $2,000 in costs.
The company received a grade "F" from the Better Business Bureau each year from 2006 through 2009 and a grade "A" in 2013. Across the U.S. the company has had complaints for deceptive sales practices, delivery problems, not honoring its warranties and bait-and-switch techniques.
- Staff (undated). "Company Overview of Jennifer Convertibles, Inc.". Bloomberg BusinessWeek. Retrieved July 11, 2014. "Jennifer Convertibles, Inc. was founded in 1900 and is based in Woodbury, New York."
- Stock, Sue (July 20, 2010). "Jennifer Convertibles Closing N.C. Stores". The News & Observer. Retrieved July 11, 2014.
- Engel, Clint (July 20, 2010). "Update: Several Factors Drove Jennifer Convertibles into Chapter 11 – Chinese Supplier Will Own 95% of Retailer". Furniture Today. Retrieved July 11, 2014.
- Engel, Clint (March 4, 2011). "Jennifer Exits Bankruptcy – Specialty Chain Has New Owner, CEO". Furniture Today. Retrieved July 11, 2014.
- [dead link] "Company Stats". The Miami Herald.
- [dead link] "Supplemental Consent Order and Judgment" (PDF format). Office of the New York Attorney General.
- Database (undated). "LA BBB: Grade F for Jennifer Convertibles". Better Business Bureau.
- Database (undated). "BBB Business Review – Jennifer Convertibles". Better Business Bureau. Retrieved September 3, 2013.
- "Jennifer Furniture Bait and Switch Allegations". ConsumerAffairs.com. Retrieved March 24, 2011.