Jiffy Lube
Jiffy Lube is a chain of over 2,000 businesses in North America offering oil changes and other automotive services. The company is based in Houston, Texas, and is a subsidiary of Shell Oil.[1]
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[edit] History
Jiffy Lube traces its origins to the early 1970s, when Ed Washburn opened the first service center in Ogden, Utah. He began franchising shops throughout Utah until 1979,[2] when he was bought out by Jim Hindman, a millionaire nursing home developer. At the time Hindman purchased Jiffy Lube, he was working for free as the football coach at Western Maryland College. Reportedly, one of his players had challenged him to earn another million dollars.[3]
Jiffy Lube grew rapidly throughout the 1980s, from ten shops to about 1,000, and was acquired by Pennzoil in the early 1990s. In 1998, Pennzoil merged with Quaker State, whose Q-Lube oil service centers were then rebranded as Jiffy Lube. Pennzoil-Quaker State was ultimately purchased by Shell Oil in 2002.[1]
[edit] Controversy
In 2003, Jiffy Lube was the focus of a KNBC investigative report that alleged that Jiffy Lube was charging customers for services not performed. After the investigation aired, Jiffy Lube claimed to perform sweeping changes to their training program to prevent this; however, according to an interviewee, those training changes included how to spot investigative journalists. At the end of the investigation, Jiffy Lube installed cameras in their stores to allow customers to observe repairs. [4] [5]
In 2009, Jiffy Lube was found to be performing repair procedures on vehicles that were recommended against by the manufacturer due to the potential to cause engine damage. These procedures included engine flushes and fuel injection cleaning which can cause engine and fuel injection problems. [6]
[edit] See Also
[edit] References
- ^ a b Catherine Colbert. "Jiffy Lube International, Inc." Hoover's Company Records. Retrieved on April 1, 2010.
- ^ Dawn House. "Jiffy Lube traces its history to Ogden". The Salt Lake Tribune. February 13, 2009.
- ^ Philip H. Dougherty. "Jiffy Lube Reaches Networks". New York Times. April 23, 1987. D29.
- ^ Grover, Joel; Matt Goldberg. "Is Your Mechanic Cheating?". NBC Los Angeles. http://www.nbclosangeles.com/Is_Your_Mechanic_Cheating.html. Retrieved 2011-08-03.
- ^ Grover, Joel; Matt Goldberg. "Is Your Mechanic Cheating? Part 2". NBC Los Angeles. http://www.nbclosangeles.com/Is_Your_Mechanic_Cheating_Part_2.html. Retrieved 2011-08-03.
- ^ [1]
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