|Type||Cell-phone service provider|
|Headquarters||San Diego, California, United States|
|Products||CDMA2000 via the Verizon Wireless network|
|Parent||GreatCall, Inc. (Operates on the Verizon Network)|
GreatCall Wireless, is an American mobile virtual network operator (MVNO) which provides service using the Verizon Wireless network, founded by industry veterans of wireless history in 2006 and based in San Diego, California.
The brand name "Jitterbug" refers to the handsets. Jitterbug's trademark is a simplified mobile phone that is targeted at baby boomers and older consumers.
In the early 1990s, SOS Wireless provided senior citizens with a basic, oversized, three-button mobile telephone designed for emergency use. In 2004, the idea for a simple mass-market cellular phone was brought to Samsung. Jitterbug officially launched as a joint venture on April 3, 2006.
Products and services
Jitterbug offers two mobile phone models.
- The flagship model is the Jitterbug J, a flip (or clamshell) handset custom-built for the company by Samsung. The J phone has speakers with increased volume levels, hearing-aid compatibility and brighter screens with larger text than on most cell phones. It emits a dial tone when opened to simulate a landline phone's behavior. The menu system uses a question-based interface with keys labeled "YES" and "NO".
- The newest phone in the Great Call family is the Samsung R100 (Stunt), a "candybar" form model. The R100 phone provides the same service, without the unique features of the J phone.
Older Jitterbug models, such as the "The Jitterbug Dial" and "The Jitterbug One Touch" are still supported on the network, but not offered for sale to new customers.
GreatCall subscribers can reach a live US-based operator 24 hours a day. Operators greet customers by name when they call and are trained to connect calls, provide directory assistance and make changes and updates to customer phone number contact lists. Calls to an operator deduct minutes from the customer's monthly allowance. Subscribers can also reach a US-based customer service representative 24 hours a day for no charge for assistance with the phone use, billing questions, and technical support.
Jitterbug customers can also take advantage of additional services offered by GreatCall. These include:
- The Check-in call
- Medication Reminder
- Daily Health Tips
- The Wellness Call
5Star Urgent Response
In early 2011, GreatCall launched 5Star Urgent Response. This personal safety service provides immediate connection to Certified Response Agents trained to help a user in any uncertain or unsafe situation and can also call 9-1-1 on a user's behalf in an emergency.
5Star on the Jitterbug
5Star Urgent Response was first made available as a service on the Jitterbug cellular phone. By pressing 5 and then * on the Jitterbug keypad, users are connected to certified 5Star agents who will determine their location, assess the situation and get them the help they need.
5Star Mobile Device
As part of the 5Star Urgent Response line of products, GreatCall introduced a mobile device in October 2011. The 5Star device is a mobile, personal, emergency response (MPER) that provides help at the touch of a button.
5Star Mobile Apps
John Walsh endorses 5Star
GreatCall named John Walsh, a human- and victim-rights advocate, as the company's national spokesperson for its new 5Star Urgent Response service. Walsh is recognized for his anti-crime activism and as the host of America's Most Wanted television program.
Jitterbug has received a number of industry awards, including The New York Times Top 10 Brilliant Ideas of 2006, Andrew Seybold’s 2007 Choice Wireless Technology Award for "Best New Company" in the cell-phone industry, as well as a 2007 selection for the Reader's Digest: America's 100 Best.
As of August 27, 2009, Jitterbug and Verizon Wireless announced that Jitterbug's phones and services would be available on the Verizon Wireless network. Previously, it had a series of roaming agreements with a number of different CDMA providers. Verizon Wireless is the main wireless network provider for Jitterbug's services.
- List of California companies
- List of United States wireless communications service providers
- Page Plus Cellular
||This article includes a list of references, but its sources remain unclear because it has insufficient inline citations. (December 2012)|
- "Frill Free Gadgets". The Washington Post. July 26, 2007.
- "Cellphones for Kids--And Seniors". Fortune. April 2006.
- "A Service and Cellphone for the Elderly"