Joseph Michelli
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Joseph Michelli, (born August 11, 1960) Ph.D., is the author of bestselling business books including The Starbucks Experience,[1] The New Gold Standard,[2] and When Fish Fly.[3] Michelli is a thought leader in the area of customer experience, employee empowerment, leadership, and operational excellence. In addition to book authorship, he is an international professional speaker and business consultant.
[edit] External links
[edit] References
- ^ Michelli, Joseph. The Starbucks Experience:5 Principles for Turning Ordinary into Extraordinary. McGraw-Hill.
- ^ Michelli, Joseph. The New Gold Standard: 5 Leadership Principles for Creating Legendary Customer Experience Courtesy of The Ritz-Carlton Hotel Company. McGraw-Hill.
- ^ Yokoyama, John; Michelli, Joseph. When Fish Fly:Lessons for Creating a Vital and Energized Workplace from the World Famous Pike Place Fish Market. Hyperion.
https://www.summary.com/book-reviews/_/The-Starbucks-Experience//
