Jubilant FoodWorks

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Jubilant Foodworks
Type Public company
Traded as BSE533155
Industry Restaurants
Founded 16 March 1995 (1995-03-16)
Headquarters Noida, Uttar Pradesh, India
Number of locations 782 outlets (May 2014)
Area served India, Nepal, Sri Lanka, and Bangladesh
Key people
  • Shyam S. Bhartia (Chairman)
  • Ajay Kaul (CEO)[1]
Services Master franchisee for Dunkin' Donuts branches in India and Domino's Pizza branches in India, Nepal, Sri Lanka and Bangladesh
Revenue Increase INR6781 million (US$110 million)(2010)
Net income Increase INR720 million (US$12 million)(2010)[2]
Employees 15,000[3]
Parent Jubilant Bhartia Group
Website www.jubilantfoodworks.com

Jubilant FoodWorks Ltd is an Indian company based in Noida, Uttar Pradesh which holds the master franchise for Domino's Pizza in India, Nepal, Sri Lanka and Bangladesh, and also for Dunkin' Donuts in India.[4] The company is a part of the Jubilant Bhartia Group.[5]


The company was incorporated on 26 March 1995 as Domino's Pizza India Private Ltd and began operations in 1996. It changed its name to Jubilant FoodWorks Ltd in 2009. Jubilant FoodWorks got listed on the Indian bourses in February 2010.[6] The company opened India's first Domino's Pizza outlet in New Delhi in 1996.[7]

On 24 February 2011, Jubilant FoodWorks signed a master franchise agreement with American coffeehouse chain Dunkin' Donuts to operate the brand in India.[8] The stores are wholly owned by Jubilant FoodWorks, who pay a royalty fee to Dunkin' Donuts.[9] Jubilant FoodWorks opened India's first Dunkin' Donuts outlet in Connaught Place, New Delhi in April 2012. Jubilant FoodWorks was recognized by The Economic Times as the "Emerging Food Group of the Year" in 2012.[10][11]

On 19 March 2014, the 700th Dominos Pizza outlet was opened at HUDA City Centre metro station in Sector-29, Gurgaon, Haryana.[12] The company opened 47 new restaurants between January–March 2014 and 150 outlets in the 2013–2014 financial year.[13]

Dominos Pizza (India)[edit]

A Domino's Pizza outlet in Panaji, Goa.

The first Domino's Pizza outlet in India opened in New Delhi in 1996.[7] India was Domino's fifth-largest market in 2011, and became the third-largest market in 2013, behind the United States and United Kingdom.[14][15] In 2013, 8 out of the top 10 Domino's restaurants in the world by volume (number of pizzas sold) were located in India.[16] Domino's opened 113 stores in India in 2012 alone.[14][15] Domino's Pizza operates 749 stores in 152 cities as of May 2014.[13]


Pizzas served in Indian outlets, like those in other Asian markets, feature greater "recipe localization" than many other markets such as Latin America and Europe. Indian pizzas are generally spicier and more veggie-oriented than those in other countries. For instance, oregano spice packs are included with a typical pizza order in India instead of Parmesan cheese. Some of Domino's Indian pizzas, such as the paneer pizza, are now sold in outlets in the United Kingdom.[14][15]

Dominos Pizza offers a service guarantee of "less than 30 minutes or free" on home deliveries. However, the guarantee is subject to a maximum liability of INR300 (US$5.00), is applicable at the first barrier point, does not apply on bulk orders (orders of 4 or more pizzas) or on New Year's Eve, Ganesh Chaturthi, Christmas and Durga Pooja. Dominos claims that it does not penalize its drivers for late delivery.

Online presence[edit]

Domino's introduced online ordering in 2011, and online orders accounted for approximately 18-20% of total sales as of December 2013.[14][15][17]

A study by Unmetric in October 2013 found that Domino's was the most successful pizza maker in India in terms of social media followers and activity. Domino's was one of only two quick-service restaurants (QSRs), to have a presence on Facebook, Twitter, YouTube, and Pinterest, of the 15 QSRs surveyed in India. Domino's also had more followers than Pizza Hut on those four social media outlets in India.[14][15]

Bandra outlet attack[edit]

A group of eight to ten members of the Republican Party of India (Athavale) vandalised a Domino's Pizza outlet situated near Chetana College in eastern Bandra, Mumbai on 20 December 2013 around 12:15 pm IST. The group was protesting the arrest and subsequent strip-search of Devyani Khobragade, India's deputy consul general in New York,[18] by the US government earlier that week. According to local police, the group were carrying RPI flags and chanting anti-US slogans. They asked customers not to patronise American outlets and insisted that they leave the place. Some protestors picked up paver blocks lying nearby and started hurling them at the outlet, breaking glass doors and windows. The group fled the spot after attacking the outlet, before police arrived.[19] The group also sent pictures to media organisations showing a broken glass door. No one was injured in the attack. Kherwadi police registered a case of rioting and causing damage to property against unidentified people and launched a manhunt.[19] Mumbai Police also stated that they would increase patrols of major US outlets including McDonald's, after the attack on the Domino's store.[18]

Other franchises[edit]

Dunkin' Donuts (India)[edit]

Jubilant FoodWorks operates 29 Dunkin' Donuts outlets in 10 cities as of May 2014.[13] Apart from donuts, Munchkins, and coffee, the chain also serves vegetarian and non-vegetarian sandwiches, wraps, salads and burgers.[20]

Dominos Pizza (Other)[edit]

It operates 4 Domino's Pizza outlets in Sri Lanka,[21] while there are currently no outlets in Bangladesh and Nepal.


  1. ^ "Corporate Governance - Board of Directors". Jubilantfoodworks.com. 30 September 2013. Retrieved 28 December 2013. 
  2. ^ "Jubilant Foodworks to launch Domino's in Sri Lanka next month". Economictimes.indiatimes.com. Retrieved 28 December 2013. 
  3. ^ "Jubilant Food to hire 4K at Domino's Pizza". Financial Express. 1 October 2012. Retrieved 28 December 2013. 
  4. ^ http://www.livemint.com/2011 February 24210743/Jubilant-FoodWorks-ties-up-wit.html
  5. ^ "Jubilant Life Sciences". Jubl.com. 31 March 2013. Retrieved 28 December 2013. 
  6. ^ "Company - Jubilant FoodWorks Limited - JFL | The Company | Food Service Company | Jubilant FoodWorks Limited". Jubilant FoodWorks Ltd. 31 October 2013. Retrieved 15 January 2014. 
  7. ^ a b "Company History of Jubilant Foodworks". Moneycontrol.com. Retrieved 28 December 2013. 
  8. ^ Rasul Bailay (24 February 2011). "Jubilant FoodWorks ties up with Dunkin". Livemint. Retrieved 28 December 2013. 
  9. ^ "Dunkin' Donuts enters India". Business Standard. 9 May 2012. Retrieved 28 December 2013. 
  10. ^ Kretzmann, David (21 December 2013). "How Domino's Is Poised to Benefit From India". Fool.com. Retrieved 15 January 2014. 
  11. ^ "How Domino’s Pizza, Inc. (DPZ) Is Poised to Benefit From India". Next iPhone News. 21 December 2013. Retrieved 15 January 2014. 
  12. ^ http://www.jubilantfoodworks.com/wp-content/uploads/2014/03/Press-Release_Dominos-crosses-700th-restaurant-mark-milestone1.pdf
  13. ^ a b c http://www.moneycontrol.com/news/results/jubilant-foodworks-q4-net-falls-235-same-store-sales-hit_1088758.html
  14. ^ a b c d e Kretzmann, David (21 December 2013). "How Domino's Is Poised to Benefit From India". Fool.com. Retrieved 28 December 2013. 
  15. ^ a b c d e "How Domino’s Pizza, Inc. (DPZ) Is Poised to Benefit From India". Next iPhone News. 21 December 2013. Retrieved 28 December 2013. 
  16. ^ "Jubilant Foodworks to seek volumes now". Thehindubusinessline.com. 30 August 2012. Retrieved 28 December 2013. 
  17. ^ Kretzmann, David. "Why Domino's Digital Component Is Important". DailyFinance. Retrieved 28 December 2013. 
  18. ^ a b Asokan, Shyamantha (20 December 2013). "Domino's outlet attacked in India as U.S. diplomatic dispute simmers | Reuters". Reuters. Retrieved 15 January 2014. 
  19. ^ a b "Devyani Khobragade row: Protesters vandalise Domino's Pizza outlet in Mumbai - World - DNA". DNA. Retrieved 15 January 2014. 
  20. ^ http://economictimes.indiatimes.com/panache/delights-for-tough-guys-vegetarians/articleshow/35144116.cms
  21. ^ "Find a Domino's - International". Info.dominos.com. Retrieved 28 December 2013. 

External links[edit]