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|Founded||April 1991 (After NLM CityHopper, NetherLines & KLM UK merger)|
|Hubs||Amsterdam Airport Schiphol|
|Parent company||Air France-KLM|
|Headquarters||Amsterdam Airport Schiphol
Haarlemmermeer, The Netherlands
KLM Cityhopper is the regional subsidiary of KLM Royal Dutch Airlines (part of the Air France-KLM group). The airline's head office, the Convair Building, is on the grounds of Amsterdam Airport Schiphol in Schiphol-Oost, Haarlemmermeer. It operates short haul services in Europe on behalf of its parent company, KLM. Therefore, the ICAO code 'KLM' is used by air traffic control and the IATA code 'KL' are used on tickets and flight information displays et cetera. Flights are scheduled to approximately 44 destinations, but this can vary on the time of year, and the carrier takes up differing routes when directed to do so by its parent company KLM.
The company identity is identical to that of its parent carrier with the addition of “Cityhopper” after the KLM crown logo and the absence of “The Flying Dutchman” and “Royal Dutch Airlines” on its aircraft livery. A revised font style was introduced in 2010.
The airline has five fully crewed UK bases in operation, inherited from its purchase of Air UK and subsequent merger of the KLM UK brand. Therefore, several hundred British cockpit and cabin crews continue to operate KLM Cityhopper flights from the UK and the Netherlands throughout the carrier's network.
KLM Cityhopper operates a structure of feeder services to its hub at Amsterdam with regular flights from all over Europe that connect to intercontinental services from its parent airline and SkyTeam partners.
The airline was established on 1 April 1991, and started operations the same year. It was formed from the merger of NLM CityHopper and Netherlines. As part of KLM restructuring plans, its regional subsidiaries (including KLM UK) merged in November 2002 under the KLM Cityhopper name. It is wholly owned by KLM and has 910 employees (as of March 2007).
KLM Cityhopper's head office is in the Convair Building on the grounds of Amsterdam Airport Schiphol in Schiphol-Oost, Haarlemmermeer. In 1999 Schiphol Real Estate (SRE) contracted out a parcel of land to begin construction of the Convair Building. The building also houses the offices of KLM Recruitment Services. Originally the KLM Cityhopper head office was in the airport's Building 70.
In October 2012, KLM reportedly presented a plan to its unions that foresees splitting the airline into two separate units. According to a report by Dutch newspaper Het Financieele Dagblad, KLM is considering splitting off its European operations that would operate with a lower cost base than today and include its subsidiary KLM Cityhopper. This would effectively mean an intercontinental operation to include only the wide body fleet of KLM and a European fleet operating the short to medium haul routes as a separate entity, including the current KLM Boeing 737 fleet and the entire KLM Cityhopper fleet.
Several of KLM’s internal European routes are operated by both KLM and KLM Cityhopper, depending on the time of day, the day of the week, and the time of year.
In Spring 2013, KLM Cityhopper commenced daily flights to Ålesund in Norway, as well as twice daily flights to Manston Airport (outside London) in the UK, both served by the Fokker 70. From the end of October, daily flights to Florence (Italy) were to commence.
KLM Cityhopper offers passengers complementary drinks and refreshments on all scheduled flights. Duty-free/tax-free products are not available.
In line with its parent carrier, KLM Cityhopper now offers a two-class cabin service on all of its scheduled routes. Rows 1 and 2 on all aircraft are reserved for Europe Business Class passengers, and the section can be increased to additional rows subject to demand.
From 2011, KLM committed to blocking middle seats on its short haul fleet so that business class passengers would always have an empty seat next to them for extra comfort. This means that Seats C and E on any business class row on the Fokker fleet are no longer used, and a maximum of three passengers are seated on each row - reducing the maximum capacity of the Fokker 70 on scheduled services to 76 passengers. Seat blocking is not done on the Embraer 190 fleet which only has four-abreast seating.
From April 22, 2013, KLM began charging for hold baggage on all European flights (including all KLM Cityhopper services) unless passengers are on a Business Class ticket or a member of the 'Flying Blue' frequent flyer program. The baggage fee will also be waived if the KLM Cityhopper flight is just one leg of an intercontinental trip.
The KLM Cityhopper fleet consists of the following aircraft (as of December 2013):
|Embraer ERJ-190||23||5||0||100||100||One to be delivered per month from November 2013 to April 2014|
|Fokker 70||26||0||0||80||80||One additional Fokker 70 is operated for the Dutch Royal Family and the Dutch cabinet.
7 aircraft are to be phased by April 2014.
|This section does not cite any references or sources. (November 2013)|
In 2009, KLM Cityhopper announced the first phase of its fleet modernization plans, and it placed an order for up to 17 Embraer 190 aircraft and agreed to take five former Air France Regional Fokker 70s.
The Fokker 50 turboprop fleet was to be completely phased out by April 2010 and its routes be taken over by the Fokker 70 and in some cases the new Embraer jets. The last flight of the Fokker 50 at KLM Cityhopper was operated on March 28, 2010.
KLM Cityhopper also began to phase out its oldest Fokker 100 aircraft, some of which had been in service since the 1980s and had seen work with several carriers. Most went on to be stored and eventually scrapped. PH-OFA was donated to the air museum Aviodrome Lelystad. PH-OFE was placed on the roof of Schiphol airport as a tourist attraction.
A further order for five more Embraer 190 aircraft was announced for delivery in 2012; these replaced the last five Fokker 100s from October 2012 onwards.
Yet to be announced is a replacement for the Fokker 70 fleet, the youngest of which is a 1998 build and one of the last Fokker jets to roll off the Fokker production line. It is expected that the Fokker 70 could operate until 2018 with the carrier.
KLM Cityhopper, together with Stork, have announced a Fokker 70 cabin overhaul project, with the introduction of new slimline seats from the British company Acro. Installations will begin in July[when?] and the aim is to complete in time for winter. The airplanes will have a three cabin product, Europe Business, Economy Comfort and Economy. The Embraer fleet will also have seat positions changed to offer the same three-tier product.
Incidents and accidents
- On 4 April 1994, a Saab 340 operating KLM Cityhopper Flight 433 crashed at Amsterdam Airport Schiphol, killing three and seriously injuring nine people. A faulty warning light caused the crew to mistakenly believe that the engine suffered from low oil pressure. On final approach at a height of 90 feet, the captain decided to go around and gave full throttle, however only on the number one engine leaving the other in flight idle. Because of this, the aircraft rolled to the right, pitched up, stalled and hit the ground at 80 degrees bank.
- "World Airline Directory." Flight International. 27 March-2 April 1991. 98. "Head Office: Building 70, PO Box 7700, 1117 ZL Schiphol Airport (East), The Netherlands."
- "Directory: World Airlines". Flight International. 2007-04-03. p. 101.
- "Country: NL – NETHERLANDS." Joint Aviation Authorities Training Organisation. Retrieved on 20 February 2011. "KLM CITYHOPPER BV AOC Num: NL- 2/64 Expiry Date: 01-01-08 Convair Gebouw, Stationsplein 102 1117 BV Schiphol Oost Netherlands."
- "Contact." (Dutch) KLM. Retrieved on 20 February 2011. "KLM Recruitment Services (SPL/GO) Stationsplein 102 (Convair Building) 1117 BV Schiphol-Oost"
- "Annual Report 1999." (Archive) Schiphol Group. 35 (36/87). Retrieved on 20 February 2011.
- KLM Cityhopper to lease six additional Embraer 190
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