From Wikipedia, the free encyclopedia
Jump to: navigation, search
Type Private
Industry Software, CRM
Founded 2001
Headquarters Jalandhar, Boise, Idaho, Gurgaon
Products Kayako Fusion
Kayako Case
Kayako Engage
Employees 98
Website www.kayako.com

Kayako is a developer and vendor of proprietary help desk and customer support software. Kayako's products available either as a SaaS (software as a service) ('Kayako OnDemand') or licensed, downloadable product ('Kayako Download').[1]


Kayako was established in 2001 by Varun Shoor, who formed the company and its first office in Jalandhar, Punjab after dropping out of college.[2] Shoor learned to program when he was 13 years old, and started work on Kayako at the age of 17.[3]

Shoor, CEO, has received awards for his work on Kayako, notably due to his young age.[4][5]

In August 2009, Kayako announced the availability of cost-free full licenses for charities and open-source software projects.[6][7]

To date, Kayako has not received any funding from external investors and is profitable.[3]

In July 2013, Viber's online Kayako help desk[8] was defaced by the Syrian Electronic Army. However, according to Kayako and Viber,[9] this was related to a compromise of an individual's account password, and not a security vulnerability in the Kayako application itself.

See also[edit]


  1. ^ Article excerpt from the Web Host Industry Review magazine[dead link]
  2. ^ Tribune India article discussing Kayako
  3. ^ a b Bootstrapped Journey of a Child Entrepreneur in India: Varun Shoor, CEO of Kayako
  4. ^ www.chdpr.gov.in Chandigarh Administration press release
  5. ^ Times of India news article - "E-revolution kicks off"[dead link]
  6. ^ Sims, David (2009-09-06). "Kayako Offers Free Software to Non-Profits". TMCnet. Retrieved 2009-09-06. 
  7. ^ Free help desk software - kayako.com
  8. ^ Goodin, Dan (2013-07-23). "Viber’s online help desk sacked by pro-Syrian hackers". Ars Technica. Retrieved 2014-04-07. 
  9. ^ Burke, Elaine (2013-07-23). "Syrian Electronic Army hacks Viber following phishing attack". Silicon Republic. Retrieved 2014-04-07. 

External links[edit]