|Headquarters||Jalandhar, Boise, Idaho, Gurgaon|
Kayako is a developer and vendor of proprietary help desk and customer support software. Kayako's products available either as a SaaS (software as a service) ('Kayako OnDemand') or licensed, downloadable product ('Kayako Download').
Kayako was established in 2001 by Varun Shoor, who formed the company and its first office in Jalandhar, Punjab after dropping out of college. Shoor learned to program when he was 13 years old, and started work on Kayako at the age of 17.
To date, Kayako has not received any funding from external investors and is profitable.
In July 2013, Viber's online Kayako help desk was defaced by the Syrian Electronic Army. However, according to Kayako and Viber, this was related to a compromise of an individual's account password, and not a security vulnerability in the Kayako application itself.
- Comparison of ticket-tracking systems
- Comparison of help desk issue tracking software
- Customer relationship management
- IT service management (ITSM)
- Information Technology Infrastructure Library (ITIL)
- Article excerpt from the Web Host Industry Review magazine[dead link]
- Tribune India article discussing Kayako
- Bootstrapped Journey of a Child Entrepreneur in India: Varun Shoor, CEO of Kayako
- www.chdpr.gov.in Chandigarh Administration press release
- Times of India news article - "E-revolution kicks off"[dead link]
- Sims, David (2009-09-06). "Kayako Offers Free Software to Non-Profits". TMCnet. Retrieved 2009-09-06.
- Free help desk software - kayako.com
- Goodin, Dan (2013-07-23). "Viber’s online help desk sacked by pro-Syrian hackers". Ars Technica. Retrieved 2014-04-07.
- Burke, Elaine (2013-07-23). "Syrian Electronic Army hacks Viber following phishing attack". Silicon Republic. Retrieved 2014-04-07.
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