Kayako
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| Type | Private |
|---|---|
| Industry | Software, CRM |
| Founded | 2001 |
| Headquarters | Jalandhar, Punjab and Boise, Idaho |
| Products | Kayako Fusion Kayako Resolve Kayako Engage |
| Employees | 82 |
| Website | www.kayako.com |
Kayako is a developer and vendor of proprietary help desk and customer support software. Kayako's products available either as a SaaS (Software as a Service) or standard, boxed product.[1]
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[edit] History
Kayako was established in 2001 by Varun Shoor, who formed the company and its first office in Jalandhar, Punjab after dropping out of college[2]. In 2006, Kayako Inc. was incorporated[3] in Boise, Idaho.
CEO Varun Shoor has received awards for his work on Kayako, notably due to his young age.[4][5]
In August 2009, Kayako announced the availability of cost-free full licenses for charities and open-source software projects.[6][7]
[edit] pyLiveResponse
pyLiveResponse is an open-source 'live chat' product, written in Python. The project is run by Kayako, who are the main contributor to the project.[8][9]
[edit] See also
- Comparison of ticket-tracking systems
- Comparison of help desk issue tracking software
- Customer relationship management
- IT service management (ITSM)
- Information Technology Infrastructure Library (ITIL)
[edit] References
- ^ Article excerpt from the Web Host Industry Review magazine
- ^ Tribune India article discussing Kayako
- ^ Better Business Bureau filing for Kayako Inc.
- ^ www.chdpr.gov.in Chandigarh Administration press release
- ^ Times of India news article - "E-revolution kicks off"
- ^ Sims, David (2009-09-06). "Kayako Offers Free Software to Non-Profits". TMCnet. http://it.tmcnet.com/topics/it/articles/61517-kayako-offers-free-software-non-profits.htm. Retrieved 2009-09-06.
- ^ Free help desk software - Kayako.com
- ^ pyLiveResponse project at SourceForge
- ^ Kayako's pyLiveResponse project announcement
[edit] External links
- Kayako help desk software - Kayako's website
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