KnowledgeTree

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KnowledgeTree
KnowledgeTree Logo.png
Developer(s) KnowledgeTree Inc.
Written in Force.com, PHP, AJAX enabled
Operating system Cross-platform
Type Cloud Applications, Sales and Marketing, ECM, Document Management System, Content Management Systems
License SaaS Edition - Proprietary
Commercial Edition - Proprietary
former Community Edition - GPLv3
Website www.knowledgetree.com

KnowledgeTree, Inc. provides online software that helps sales and marketing teams discover, manage, and refine the collateral they use in sales engagements. The technology is tuned for sales, sales operations, and marketing teams. Based in Raleigh, North Carolina, the company also has an office in Cape Town, South Africa. The company's product, also called KnowledgeTree, makes use of the Amazon EC2 cloud computing platform and Salesforce.com's Force.com platform. KnowledgeTree’s features — including content discovery, reporting, and editing — are designed to support B2B sales situations that depend on collateral and documents. The service is available on a subscription basis.

There had been a free and open source community edition hosted on sourceforge that was written in PHP and used the Apache Web Server and the application itself. By the fourth quarter of 2012, KnowledgeTree is no longer open source in any meaningful sense. The project page on sourceforge was removed and the community page[1] was redirected to a page advertising the trial of the commercial edition. This was an example of the 'SaaS loophole' exploit being used to circumvent the original open source licensing of Knowledgetree. The loophole allows a commercial company to exploit the IPR of an open source project whilst avoiding the obligation to contribute anything back to the original development community because they offer the functionality as a hosted service rather than the code as a product. 

Features[edit]

KnowledgeTree's discovery tools surface relevant content to users in the leads, opportunities, accounts, and other objects in Salesforce.com based on the sales situation. Management tools report on content usage and help gather feedback on collateral quality. Curation tools help teams refine and improve collateral with the aim of increasing sales effectiveness. [2]

REST and SOAP interfaces allow integration with other applications.

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