The Council reserved two positions for Afro-Caribbean or Asian applicants in the housing department. These groups were 50% of the council’s tenants. The Council wanted to be ‘more sensitive to the needs and experiences of black people’. Tribunal held that because the jobs involved limited contact with the public they did not involve ‘personal services’ under RRA 1976 s 5(2)(d). EAT  ICR 641 rejected appeal.