|Industry||Software, Enterprise Content Management, Document Management|
|Headquarters||Long Beach, California|
|Key people||Nien-Ling Wacker, CEO|
Laserfiche is a software development company that creates Enterprise Content Management, Workflow, Records Management, Document Imaging and Webform software. It is the trading name of Compulink Management Center, Inc.
According to IDC, an industry analyst firm, Laserfiche is “in an enviable position… Both its end-user functionality and its administrative capabilities can help organizations address the majority of their document and records management issues effectively and within a shorter time frame than other large enterprise content management providers.”
Privately owned and operated, Laserfiche sells its software through a network of value-added resellers.
Nien-Ling Wacker founded Compulink Management Center, Inc.. a custom software development company, in 1974. By the early 1980s, Wacker had identified an emerging need among her clients for an electronic document repository that would provide both secure storage and instant retrieval by any word or phrase in the document.
The concept for a PC-based document management system began in 1981 when a client, a large Japanese auto manufacturer, required litigation support for a large volume of documents. At the time, paralegals had to wade through thousands of pages of depositions, entering keywords into a database. Attorneys were limited to searching on keywords to find relevant testimony. Nien-Ling Wacker realized that if a full-text index of every page were available, the search capabilities would be greatly enhanced, and the amount of physical labor required to index the documents would decrease substantially. With the release of WORM drives that cost "only" $200 for 200MB of diskspace, the conceived system could be made cost effective.
The first version of Laserfiche was released in 1987 becoming the first DOS-based document imaging system in the world. The system used commercial off-the-shelf components such as OCR boards from Kurzweil, graphics monitors from Cornerstone, scanner interface boards by Kofax.
In 2002, Laserfiche 6 marked the company’s first foray into MSSQL-based document management. That year, the company also introduced Quick Fields, an automated document processing module, and WebLink, which provides read-only, Web-based access to documents stored in Laserfiche.
In 2004, Laserfiche 7 marked the company’s first offering for Oracle users.
In early 2008, the company released Laserfiche 8, with a re-written workflow engine and integration with Microsoft SharePoint. In August 2008, the company launched Laserfiche Rio, an enterprise content management offering with unlimited servers, named user licensing and bundled functionality including content management, business process management and a thin-client interface called Web Access.
In 2009, Laserfiche opened an international office in Hong Kong, creating a separate company Laserfiche International.
In 2010, Laserfiche filed a lawsuit against SAP for trademark infringement over the disputed trademark phrase "Run Smarter". In 2011, Laserfiche announced that the litigation had been settled amicably and involved a license of the “Run Smarter” trademark.
In 2011, Laserfiche released Laserfiche Mobile for iPhone, an app that allows users to capture images with the phone's built-in camera, store them in the Laserfiche repository and include them in digital workflows. Later that year, Laserfiche was listed as a Champion in Info-Tech Research Group’s Enterprise Content Management (ECM) for Process Workers Vendor Landscape. According to Info-Tech, “Laserfiche is a stalwart that is exploiting the new capabilities of emerging technology. It has strong alignment with Microsoft technologies, an innovative iPhone app that allows for remote scanning using the iPhone camera and an Integration Marketplace, where connectors can be purchased for a wide variety of products.”
In 2012, Laserfiche released Laserfiche Mobile for iPad, an app that extends governance, risk and compliance standards to the iPad.
Laserfiche has two main product lines: Laserfiche Rio™ and Laserfiche Avante™.
Laserfiche Rio is designed to meet the needs of large organizations that have more than 100 users. It combines content management functionality with business process management (BPM), security and auditing, unlimited servers and a thin-client interface. Add-ons include DoD 5015.2-certified records management functionality, public Web portals and production-level document capture and processing.
Laserfiche Avante is an ECM suite for small to medium organizations with fewer than 100 users. It combines content management with workflow tools that automate business processes. Built on the Microsoft platform, Laserfiche Avante allows users to drag and drop e-mails from Outlook® into Laserfiche.
Laserfiche has been consistently profitable since 1994, growing at what Wacker describes as a managed pace. Although the company has had opportunities to be purchased, it remains focused on serving its customers.
The corporate culture at Laserfiche encourages employees to maintain a healthy work-life balance. Employees work little overtime and take advantage of a company game room, after-hours sports clubs and free lunch, catered daily.
The Laserfiche Institute
The Laserfiche Institute’s stated mission is to “teach staff, resellers and current and prospective clients how to use Laserfiche most effectively.” As a part of this mission, the Institute conducts conferences, web seminars and publishes document management guides, white papers and other educational content. The Institute also distributes educational materials through the Laserfiche Support Site.
- Document Management
- Enterprise Content Management
- Business Process Management
- Document Imaging
- Records Management
- "Laserfiche Vendor Profile". Retrieved 2 March 2012.
- "IDC". Retrieved 9 March 2012.
- "Laserfiche Latin America". Retrieved 2 March 2012.
- "Laserfiche UK". Retrieved 2 March 2012.
- "Laserfiche Hong Kong". Retrieved 2 March 2012.
- "Laserfiche Shanghai". Retrieved 2 March 2012.
- "Laserfiche Canada". Retrieved 19 November 2011.
- "Laserfiche VAR Program". Retrieved 19 November 2011.
- Duhon, Bryant (November 12, 2002). "One-on-One With Nien-Ling Wacker". AIIM e-doc magazine.
- Jefferson, David (March 15, 1990). "Compulink Tries To Convert Skeptics To Paperless Office". Wall Street Journal.
- "1994 Product of the Year. Laserfiche NLM/Windows". LAN Magazine. February, 1994.
- Duncan, Thom (November 20, 1995). "Gone Fiche'ing For Data". LAN Times.
- Hurwicz, Michael (August 1, 1995). "Feature Story: The Paperless Office". Network Computing, CMP.
- "Quick Fields". Retrieved 19 November 2011.
- "Weblink". Retrieved 19 November 2011.
- "Laserfiche Plans Continued Growth with Release of Version 7". Retrieved 19 November 2011.
- "Next Generation Laserfiche 8". Retrieved 19 November 2011.
- "Laserfiche Rio". Retrieved 19 November 2011.
- "Web Access". Retrieved 19 November 2011.
- "Laserfiche Hong Kong". Retrieved 19 November 2011.
- "Laserfiche files lawsuit against SAP". Retrieved 19 November 2011.
- "Laserfiche & SAP Lawsuit Resolution". Retrieved 19 November 2011.
- "Laserfiche iOS". Retrieved 19 November 2011.
- "Laserfiche Identified as champion by Info-Tech Research Group". Retrieved 19 November 2011.
- "Laserfiche Mobile for iPad". Retrieved 19 November 2011.
- "Laserfiche Rio". Retrieved 19 November 2011.
- "Laserfiche Avante". Retrieved 19 November 2011.
- "Buyers Lab Report". Retrieved 2 April 2012.
- "Optimistic & Positive Environment at Laserfiche". Retrieved 19 November 2011.
- Optimistic & Positive Environment at Laserfiche
- "Laserfiche Benefits". Retrieved 19 November 2011.
- "Document Management VARs Like New Laserfiche App". ChannelWeb. 15 January 2008.
- 1997 Government Computer News article
- PC Magazine article
- A brief history of Laserfiche
- Bloomberg coverage of the trademark lawsuit against SAP