Originally, Disclosure thought that "Latch" was "too weird for the radio and not clubby enough for the clubs" because of its time signature. "It’s in 6/8 time — not even 4/4, which is house’s tempo.” When first hearing of Sam Smith's voice, Guy and Howard thought he was a woman and later were "amazed" that he was not.
Howard has stated that Disclosure is "trying to bring class and soul into the songwriting ... using jazz chords that have emotion instead of boring, stabby EDM triads. You can play ‘Latch’ in a massive nightclub or cover it in a jazz ensemble.”
Michael Cragg of The Guardian gave the song a positive review. Jon Caramanica of The New York Times viewed the track as one of the duo's "least characteristic" songs, describing it as "less relaxed, more ambitious, more blatantly pop-oriented, with full-bodied vocals".
On 10 October 2012 Greg James announced that "Latch" was at number 39 on The Official Chart Update, officially entering the UK Singles chart at number 26 on 14 October 2012, climbing 13 places during the course of the week. In its second week, the song climbed nine places to number 17 and in its third climbed five places to number 12; it eventually peaked at number 11 in its fourth week. The song spent a total of 15 weeks within the top 40 and 32 weeks within the top 75. The song has sold over 400,000 copies in the UK alone, with it being certified Gold by the BPI. This puts "Latch" among the best-selling singles to not reach the top 10 of the UK Singles chart. The single was also certified Gold by the Federation of the Italian Music Industry.
In 2014, "Latch" became a sleeper hit in the United States. The song was released as their debut single in the United States on 4 February 2014. On the chart dated 2 August, it topped Billboard 's Hot Dance/Electronic Songs chart during its 47th week on the chart, marking the longest trip to the summit of that chart (where it remained through the chart dated 30 August). Having sold 990,000 units at the mid-way point of 2014, "Latch" reigned as one of the top-selling dance/electronic songs according to Nielsen SoundScan. The song became a contemporary hit radio crossover-hit. It was the duo's first, and Smith's second, top 10 single at pop, adult pop, rhythmic and urban radio in the US, peaking at numbers 3, 10, 3 and 9 respectively. On the chart dated 9 August, "Latch" peaked at number 7 on Billboard 's Hot 100 chart.
A music video to accompany the release of "Latch" was first released onto YouTube on 9 October 2012, with a run time of 04:17. The video short was directed by Ross McDowell and Ben Murray of London's Bullion Collective, and features scenes of several couples flirting and embracing.
As of December 2014, the video has over 100 million views on YouTube.