Livechat Software

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LIVECHAT Software
Livechat software logo.png
Type S.A.
Founded 2002
Headquarters Wrocław, Poland
Industry E-commerce
Products Live support software, Instant messaging software, Chat software
Website http://www.livechatinc.com

LIVECHAT Software is developer of LiveChat - software as a service-based real-time visitor monitoring and online chat software tool for ecommerce sales and support.

Founded in 2002 as Livechat Sp. z o.o. (LLC) in Wrocław, Poland, since October 2007 as a stock company. The company serves more than 6,000 businesses in 60 countries,[1] including Adobe, AirAsia, Better Business Bureau, ING, Linens 'n Things and Orange.[2][3][4]

Besides developing and selling communication solutions, in 2004-2010 LIVECHAT Software was also the owner of one of the first Polish online chat portals - POLChat.

History[edit]

In October 2006 50% of company stock was bought by Capital Partners S.A., investment and consultancy firm publicly listed at Warsaw Stock Exchange. In February 2008 Capital Partners S.A. decided to follow its strategy of having fewer companies but larger individual transactions and sold its entire stake[5] along with another 13% of company stock to another publicly listed company, Gadu-Gadu S.A..[6] This way LIVECHAT Software became another Polish company in Naspers capital group, joining Gadu-Gadu and Allegro.pl.[7]

In January 2011 the management team looking to get back a controlling equity stake in the company started the management buyout process. After Naspers agreed in June 2011 to sell its entire stake, the founders teamed up with private equity firm Tar Heel Capital to finalize the buyout of the 60% stake. After transaction was completed in September 2011, the founders own 60% of the stake, while Tar Heel Capital owns 40% of the company.[8][9]

Also in 2011 Deloitte listed LIVECHAT Software as one of the fastest growing Central European technology companies in Deloitte Technology Fast 50 program - the company was selected for the 2011 award based on its 545% revenue growth over the previous five years (2005–2010).[10] In 2012 the company was listed 18th in the same ranking, based on its 830% revenue growth.[11]

In 2013 the company has been listed by Red Herring in the group of the most innovative companies from across Europe.[12] It has also been recognized by Deloitte in its annual Technology Fast 50 program and listed 18th with 624% revenue growth.[13]

Products[edit]

Company products are:

In October 2007 LiveChat (formerly LIVECHAT Contact Center) was listed among top Customer Support and Feedback applications in Inside CRM report[14] recommended by Guy Kawasaki.[15]

On the software market, company cooperates with such companies as Microsoft, MySQL AB,[16] Intel or Red Hat.[17]

See also[edit]

References[edit]

  1. ^ Ingram, Katie (2013-02-27). "LiveChat Redesigns its Product to Improve the Chat Experience". CMSwire. Retrieved 13 March 2013. 
  2. ^ Wauters, Robin (2011-10-24). "LiveChat Founders Buy Out Investor Naspers, Regain 60% Stake". TechCrunch. Retrieved 17 January 2012. 
  3. ^ Tolentino, Mellisa (2011-10-25). "LiveChat Completes Management Buy-Out, Now 60% Employee Owned". SiliconANGLE. Retrieved 17 January 2012. 
  4. ^ Carr, David F. (2011-08-10). "Customer Support Gets Personal With Facebook Connection". InformationWeek. Retrieved 17 January 2012. 
  5. ^ "Warsaw Voice - Capital Partners Plans New Floats". 2008-02-20. 
  6. ^ "4.00M for LIVECHAT Software S.A.". 2008-02-02. 
  7. ^ "Gadu-Gadu invests in LIVECHAT Software". 2008-02-02. 
  8. ^ Wauters, Robin (2011-10-24). "LiveChat Founders Buy Out Investor Naspers, Regain 60% Stake". TechCrunch. Retrieved 17 January 2012. 
  9. ^ Tolentino, Mellisa (2011-10-25). "LiveChat Completes Management Buy-Out, Now 60% Employee Owned". SiliconANGLE. Retrieved 17 January 2012. 
  10. ^ "2011 Deloitte technology Fast 50 in Central Europe". Deloitte. Retrieved 17 January 2012. 
  11. ^ "2012 Deloitte technology Fast 50 in Central Europe". Deloitte. Retrieved 13 March 2013. 
  12. ^ "2013 Red Herring Europe Finalists". Red Herring. Retrieved 18 March 2013. 
  13. ^ "2013 Deloitte technology Fast 50 in Central Europe". Deloitte. Retrieved 8 November 2013. 
  14. ^ "The Web Entrepreneur's Customer Service Toolbox: 100 Hacks and Resources". 2007-10-24. Retrieved 2008-02-25. 
  15. ^ Kawasaki, Guy (2007-10-25). "A Night in the Life of Guy Kawasaki Plus Cool Stuff Friday". How to Change the World. Retrieved 2008-02-25. "This is a compilation of useful tools and services to maintain a high-level of customer service. These tools help you keep in touch, run meetings, do accounting, provide support, and solicit feedback." 
  16. ^ "LIVECHAT Software listed at MySQL AB Partners & Solutions". Retrieved 2008-02-25. 
  17. ^ "Red Hat Software Catalog Application Profile".