Macquarie Telecom

Macquarie Telecom

Type	Public (ASX: MAQ)
Industry	Telecommunications
Founded	Sydney, Australia, 1992
Headquarters	Sydney, Australia
Key people	David Tudehope, CEO Aidan Tudehope, MD Hosting
Products	Data Networks IP VPN Solutions Metro Ethernet ADSL2+ Business Broadband Business Hosting Managed Hosting Dedicated Servers Server Virtualization Data Centre VoIP & Voice Business Mobiles
Revenue	A$244.9 million (2008)
Profit	A$13.8 million (2008)
Employees	339
Website	http://www.macquarietelecom.com/

Macquarie Telecom Group Limited - Macquarie Telecom is Australia’s number one Managed Hosting and business-only telecommunications company. It has a dedicated managed hosting and security facility, the "Intellicentre", which is certified to security standards including ISO 27001 and DSD Gateway.

Macquarie Telecom was founded in July 1992 and is one of Australasia’s first deregulated telecommunications companies. The company is listed on the Australian Securities Exchange (ASX) since 1999.

Macquarie Telecom won the ‘Best Customer Care’ award for Personal Accountable Service at the World Communication Awards in London in 2008.

Overview

Macquarie Telecom has offices in Sydney, Melbourne, Canberra, Adelaide, Brisbane, Perth, and Hobart.

Quality & Security Certifications

Macquarie Telecom holds the following certifications:

• SAI Global ISO/IEC 27001:2005
• PCI DSS Certification
• Defence Signals Directorate Gateway (DSD)
• SunTone Security Solutions Certification
• Microsoft Gold Certified Partner
• VMware Authorised Hosting Provider
• Red Hat Enterprise Hosting Partner
• Lucent Technologies Network Hosted Services Solution Architecture Standard
• ISO 9001:2000 accredited

Industry Leadership

Macquarie Telecom is a member of the following groups:

• Member of the Communications Alliance, Australian Information Industry Association (AIIA) and Australian Telecommunications Users Group (ATUG)
• Founding member of the Competitive Carriers' Coalition and Asia Pacific Carriers' Coalition.
• Australian Interactive Media Industry Association (AIMIA) Hosting Partner
• Member of The Green Grid, a global consortium dedicated to advancing energy efficiency in data centres and business computing environments.

It was the first carrier to sign all 13 Australian Communications Media Authority (ACMA) (formally Australian Communications Authority) registered Australian Communication Information Forum (ACIF) Codes.

Macquarie Hosting

Intellicentre reception.

Physically secure areas

Physical security access control

Batteries for backup energy supply

Managed servers

The purpose of a managed services provider is to let its customers focus on growing their business, instead of focusing on the day-to-day operations of their IT infrastructure. A managed service provider can also take responsibility to fulfill many of the security concerns a company may face with regards to corporate governance, privacy regulations, and audit requirements.

Macquarie Hosting’s managed services are delivered through its managed hosting and security facility, the "Intellicentre", which is certified to very high security and resiliency standards. Its certifications include ISO 27001, the Australian Security Intelligence Organisation (ASIO) T4 and the Defense Signals Directorate Gateway.

Infrastructure

To provide hosting services for mission critical applications, the hosting provider must use an architecture that is both redundant and has diverse Internet connectivity. In this way, the services provided are protected from occurrences such as fibre cuts and router outages.

The Macquarie Telecom Hosting facility uses the Macquarie Telecom network, AAPT, Telstra and PowerTel for Internet routing, and has over seven telecommunications providers that provide connectivity to the data centre.

Data Centre

There are several physical security requirements that must be met if a data centre is to provide high security and availability to its users. The Intellicentre illustrates how many of these requirements can be met.

• Air conditioning - the Intellicentre has 25 Liebert Precision Cooling units, each with 75 kW heat rejection. There is N + 1 redundancy, with units able to handle 100% of capacity with one or more spare in case of failure. Furthermore the facility has dual redundant cooling pumps, cooling towers and heat exchangers.

• Fire protection - the data centre has multi-point aspirated Cerebrus smoke detection with VESDA. In the event of fire, there is a FM 200 (main fire suppression), portable fire extinguishers and dry pipe pre-action sprinklers (as last resort).

• Intrusion Prevention and Detection - the Intellicentre is protected by mantraps with hand-scanners to the main Data Centre. There are code and proximity cards to restrict access to entry doors, and video monitoring of all doors, riser cupboards and plant rooms. The CCTV is equipped with motion detection and there are fixed cameras with digital recording capability and HDD archive.

• Electricity supply - the Intellicentre is served by 3 separate power grid transformers. One is connected permanently and the others are available on demand. As such, the facility can continue full operations in the event of an interruption to all external electrical supplies.

• Uninterruptible power supply - Macquarie Telecom operates 3 x 500 kva UPSs that have the capability of 15 minutes of full autonomy on batteries. Both primary UPSs are continuously online and all power to the data facility is fed through them. The batteries (500, with five separate strings) are on a battery monitoring system. The fail-over arrangements for electrical supply operate automatically in the event of total or partial interruption to external supplies as online UPS technology is used. All power services within the Intellicentre can ultimately be supplied by the backup generators within three minutes of the mains power supply outage.

• Diesel generators - Macquarie Telecom has 2 x 1675 kva Cummins diesel generators for the Intellicentre computer rooms. They are operated at 50% capacity and are run up regularly to cycle fuel and increase life expectancy. To constantly keep the generators in a state of readiness, there are oil pre-heaters in each generator sump.

• Test Procedures - a very important part of any high availability environment is to test that all the disaster recovery equipment is working and that the procedures and training is in place for these processes to run smoothly, in the event that they be needed. To meet this criterion, the whole of the Intellicentre is tested on a monthly basis.

In the event of a disaster, the Intellicentre is protected via a virtualised redundant site in Melbourne.

Current Board Members

• Robert Kaye, Chairman
• David Tudehope, Chief Executive
• Aidan Tudehope, Managing Director, Hosting
• Stephen Butler, Non-Executive Director
• John Palfreyman, Non-Executive Director

Clients

Principal clients include: PBL Media, Unity4 Pty Ltd, News Limited, Showbiz.com.au, Department of the Prime Minister and Cabinet, WebJet, Habbo Hotel, Radio Rentals, Austin Group Limited, Bristow Helicopters, NineMSN, Mannway Logistics, Yieldbroker, Haymarket Media, Showbiz International, Bized Services, Registries Limited.

External links

• Macquarie Telecom