|Area served||Worldwide (except German-speaking countries)|
|Available in||English, Spanish, French, Russian, Portuguese, Romanian|
Mail.com is a web portal and web-based email service provider owned by the German internet company United Internet. It offers news articles and videos and a free webmail application with unlimited storage.
Mail.com offers a free, advertising-supported email service with unlimited storage for emails, choice of over 200 domains, online file storage, collecting of emails from other accounts (which is now a paid for service), organizer, Facebook integration, and spam and virus protection.
Mail.com features unlimited storage and attachments of up to 50mb. In addition to the address chosen at sign-up, users can create up to 10 aliases. Users could configure their mail.com account to collect their emails from other accounts and servers but this service is now no longer free.
Users can choose from more than 200 domains for their personal email address including geographical locations, professions, beliefs and interests such as Europe.com, Consultant.com, Accountant.com, Muslim.com, Brew-meister.com and Catlover.com.
Mail.com offers its users unlimited storage for emails as well as 2 GB online file storage.
After the acquisition of Mail.com by United Internet, the user interface has been overhauled and replaced by an interface that allows previewing, reading, and writing of emails in separate, integrated tabs. It does not support drag-and-drop nor the normal way of cut and paste. It is clunky when importing pictures or graphics. Users can customize the appearance of their inbox through various coloring themes. For some reason, some email messages from other clients do not get through the interface and therefore do not appear.<Personal User>
The organizer lets the user schedule tasks and events. Similar to desktop organizer applications, the user can set reminders, invite guests and import and export data to and from the *.ics and *.csv formats.
Mail.com was originally formed in 1995 as Vanity Mail Services (corporate name Globecomm Inc.), by Gerald Gorman, an investment banker at Donaldson, Lufkin & Jenrette, and Gary Millin, a Harvard Business School student at the time.
They spent a majority of Gorman's wealth to register and promote a total of 544 domains, and later began to buy domain names from other companies. At one time the company owned more than 1,200 domains on speculation, including world.com, usa.com, India.com, Europe.com, Asia.com, doctor.com, kosher.com, and Lawyer.com. To raise money to pay the yearly domain registration fees, they offered vanity domain email services to the public from the domains they owned under the brand name iName, and later began hosting mail services on behalf of the owners of other domains, and for internet service providers. The speculation was often successful. In 1999 the company sold kosher.com, london.com and England.com for $2 million.
By 1999 the company had raised venture financing from Primus Capital Funds and Sycamore Ventures, and changed its name to mail.com. It conducted an initial public offering in June, 1999. By 2000 it was supporting 14.6 million email accounts, mostly for free, and remained unprofitable. It sold the mail.com domain and consumer email services division to Net2Phone, changed its name to Easylink, and changed its business operations to focus on managed file transfer services in April, 2001, after acquiring Swift Telecommunications, which in turn had spun off the "Easylink" business unit from AT&T.
In 2004 Jay Penske, son of automobile racing figure Roger Penske, joined and became CEO of Velocity Services, an affinity marketing and Internet services company operating as Interactive Digital Publishing Group. The company acquired the mail.com domain, and re-launched it as a new service in 2007. Parent company Mail.com Media went on to acquire content websites such as Deadline.com, Movieline and the Boy Genius Report.
In September 2010, Mail.com Media sold Mail.com to United Internet, which intended to integrate it into GMX Mail. While existing accounts could be accessed from anywhere, users accessing the site from German-speaking countries could no longer sign up and were instead invited to use United Internet's GMX services geared to those markets (gmx.de, gmx.at, gmx.ch).
At the beginning of September 2013, Mail.com e-mailed all account-holders of madrid.com, london.com and tokyo.com addresses, stating that they would no longer be able to send or receive e-mail from 28 September 2013. Mail.com's e-mail did not explain the reason for this change. As little as a week before the e-mail was sent out, Mail.com was still accepting payment from london.com users who applied to subscribe to Mail.com's premium service, notwithstanding that the accounts would shortly be discontinued. As of January 2014, mail.com still charges users of those domains that are no longer active.
Customer service issues
Mail.com has received many complains on customer service, mainly on billing. The company also received an "F" rating on BBB due to "Billing/Collection Issues". With their reincorporation, this rating is now an A+ and pending accreditation, as of 12 December 2014.
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- "Mail.com's Busy Delivery Schedule". Business Week. 2000-02-07.
- Michael Bociurkiw (2000-06-02). "Mail.com Shouldn't Stay Master Of Its Domains". Forbes.
- Stephanie Gruner (1999-06-17). "European Firms Pay Big Money To Obtain '.Com' Domain Names". Wall Street Journal.
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- "Mail.com to Acquire Swift Telecommunications, Including AT&T's EasyLink". internetnews.com. 2001-02-21.
- Faith Keenan (2001-07-04). "On the Third Try, a Dot-Com Charm?". Business Week.
- "Mail.com Changes Corporate Name and Identity to EasyLink Services Corporation". Easylink (press release). 2001-04-02.
- Alan Shipnuck (2004-07-14). "Hitting Cleanup". Sports Illustrated.
- Amit Chowdhry (2008-10-22). "Quadrangle Capital, WI Harper Group, and Novel TMT Ventures Delivers $35 Million To Mail.com". Pulse2.