Malcolm Baldrige National Quality Award
The Malcolm Baldrige National Quality Award recognizes U.S. organizations in the business, health care, education, and nonprofit sectors for performance excellence. The Baldrige Award is the only formal recognition of the performance excellence of both public and private U.S. organizations given by the President of the United States. It is administered by the Baldrige Performance Excellence Program, which is based at and managed by the National Institute of Standards and Technology, an agency of the U.S. Department of Commerce. Up to 18 awards may be given annually across six eligibility categories—manufacturing, service, small business, education, health care, and nonprofit. As of 2011, 90 organizations had received the award.
The Baldrige National Quality Program and the associated award were established by the Malcolm Baldrige National Quality Improvement Act of 1987 (Public Law 100–107). The program and award were named for Malcolm Baldrige, who served as United States Secretary of Commerce during the Reagan administration, from 1981 until Baldrige’s 1987 death in a rodeo accident. In 2010, the program's name was changed to the Baldrige Performance Excellence Program to reflect the evolution of the field of quality from a focus on product, service, and customer quality to a broader, strategic focus on overall organizational quality—called performance excellence.
The award promotes awareness of performance excellence as an increasingly important element in competitiveness. It also promotes the sharing of successful performance strategies and the benefits derived from using these strategies. To receive a Baldrige Award, an organization must have a role-model organizational management system that ensures continuous improvement in delivering products and/or services, demonstrates efficient and effective operations, and provides a way of engaging and responding to customers and other stakeholders. The award is not given for specific products or services.
Baldrige Criteria for Performance Excellence
The Baldrige Criteria for Performance Excellence serve two main purposes: (1) to help organizations assess their improvement efforts, diagnose their overall performance management system, and identify their strengths and opportunities for improvement and (2) to identify Baldrige Award recipients that will serve as role models for other organizations. In addition, the Criteria help strengthen U.S. competitiveness by
- improving organizational performance practices, capabilities, and results
- facilitating communication and sharing of information on best practices among U.S. organizations of all types
- serving as a tool for understanding and managing performance and for guiding planning and opportunities for learning
The Baldrige Criteria for Performance Excellence provide organizations with an integrated approach to performance management that results in
- delivery of ever-improving value to customers and stakeholders, contributing to organizational sustainability
- improved organizational effectiveness and capabilities
- organizational and personal learning
The following three sector-specific versions of the Criteria, which are revised every two years, are available from the Baldrige Program:
- Criteria for Performance Excellence
- Education Criteria for Performance Excellence
- Health Care Criteria for Performance Excellence
Early History of the Baldrige Program
In the early and mid-1980s, many U.S. industry and government leaders saw that a renewed emphasis on quality was necessary for doing business in an ever-expanding and more competitive world market. But many U.S. businesses either did not believe quality mattered for them or did not know where to begin.
The Malcolm Baldrige National Quality Improvement Act of 1987, signed into law on August 20, 1987, was developed through the actions of the National Productivity Advisory Committee, chaired by Jack Grayson. The nonprofit research organization APQC, founded by Grayson, organized the first White House Conference on Productivity, spearheading the creation of the Malcolm Baldrige National Quality Award in 1987. The Baldrige Award was envisioned as a standard of excellence that would help U.S. organizations achieve world-class quality.
In the late summer and fall of 1987, Dr. Curt Reimann, the first director of the Malcolm Baldrige National Quality Program, and his staff at the National Institute of Standards and Technology (NIST) developed an award implementation framework, including an evaluation scheme, and advanced proposals for what is now the Baldrige Award. In its first three years, the Baldrige Award was jointly administered by APQC and the American Society for Quality, which continues to assist in administering the award program under contract to NIST.
- The ratio of Baldrige Program benefits for the U.S. economy to program costs has been estimated at 820 to 1 (Economic Evaluation of the Baldrige Performance Excellence Program, December 2011)
- 93 Baldrige Award winners (including 6 two-time winners) serve as national role models.
- Median growth in revenue for two-time Baldrige Award winners is 92.5%.
- Median job growth for two-time Baldrige Award winners is 65.5% (compared with 2.5% for a matched set of industries and time periods).
- 2010–2012 Baldrige Award applicants represent 450,468 jobs, over $74 billion in revenue/budgets, and about 417 million customers served.
- The value of services donated by 478 national Baldrige examiners in 2012 is $7.3 million.
- The value of services donated by state Baldrige-based examiners in 2012 is $30 million.
A study by Truven Health Analytics links hospitals that adopt and use the Baldrige Criteria to successful operations, management practices, and overall performance.
- 65% of hospitals are likely to “use the Baldrige Criteria for Performance Excellence as a systematic framework for performance improvement or as an internal assessment tool” by 2018, according to survey results reported in Futurescan 2013.
- According to the same survey, 41% of hospitals are likely to submit an application for the Baldrige Award or a state-level Baldrige-based award by 2018.
The Baldrige Award is supported by a distinctive public-private partnership. The following organizations and entities play a key role:
- The Foundation for the Malcolm Baldrige National Quality Award raises funds to permanently endow the award program.
- The National Institute of Standards and Technology (NIST), an agency of the U.S. Department of Commerce, manages the Baldrige Program.
- The American Society for Quality (ASQ) assists in administering the award program under contract to NIST.
- The Board of Overseers advises the Department of Commerce on the Baldrige Program.
- Members of the Board of Examiners—consisting of leading experts from U.S. businesses and education, health care, and nonprofit organizations—volunteer their time to evaluate award applications and prepare feedback reports for applicant organizations. Board members also share information about the program in their professional, trade, community, and state organizations. The Panel of Judges, part of the Board of Examiners, makes award recommendations to the director of NIST.
- The network of state, regional, and local Baldrige-based award programs known as the Alliance for Performance Excellence provides potential award applicants and examiners, promotes the use of the Criteria, and disseminates information on the award process and concepts.
- Award recipients share information on their successful performance and quality strategies with other U.S. organizations.
Baldrige Award Recipients
|2012||Lockheed Martin Missiles and Fire Control, Grand Prairie, TX||manufacturing|
|MESA Products Inc., Tulsa, OK||small business|
|North Mississippi Health Services, Tupelo, MS||health care|
|City of Irving, Irving, TX||nonprofit|
|2011||Concordia Publishing House, St. Louis, MO||nonprofit|
|Henry Ford Health System, Detroit, MI||health care|
|Schneck Medical Center, Seymour, IN||health care|
|Southcentral Foundation, Anchorage, AK||health care|
|2010||MEDRAD, Warrendale, PA||manufacturing|
|Nestlé Purina PetCare Co., St. Louis, MO||manufacturing|
|Freese and Nichols Inc., Fort Worth, TX||small business|
|K&N Management, Austin, TX||small business|
|Studer Group, Gulf Breeze, FL||small business|
|Advocate Good Samaritan Hospital, Downers Grove, IL||health care|
|Montgomery County Public Schools, Rockville, MD||education|
|2009||Honeywell Federal Manufacturing & Technologies, Kansas City, MO||manufacturing|
|MidwayUSA, Columbia, MO||small business|
|AtlantiCare, Egg Harbor Township, NJ||health care|
|Heartland Health, St. Joseph, MO||health care|
|VA Cooperative Studies Program Clinical Research Pharmacy Coordinating Center, Albuquerque, NM||nonprofit|
|2008||Cargill Corn Milling North America, Wayzata, MN||manufacturing|
|Poudre Valley Health System, Fort Collins, CO||health care|
|Iredell-Statesville Schools, Statesville, NC||education|
|2007||PRO-TEC Coating Co., Leipsic, OH||small business|
|Mercy Health System, Janesville, WI||health care|
|Sharp Healthcare, San Diego, CA||health care|
|City of Coral Springs, Coral Springs, FL||nonprofit|
|U.S. Army Armament Research, Development and Engineering Center (ARDEC), Picatinny Arsenal, NJ||nonprofit|
|2006||MESA Products, Inc., Tulsa, OK||small business|
|Premier Inc., San Diego, CA||service
|North Mississippi Medical Center, Tupelo, MS||health care|
|2005||Sunny Fresh Foods, Inc., Monticello, MN||manufacturing|
|DynMcDermott Petroleum Operations, New Orleans, LA||service|
|Park Place Lexus, Plano, TX||small business|
|Richland College, Dallas, TX||education|
|Jenks Public Schools, Jenks, OK||education|
|Bronson Methodist Hospital, Kalamazoo, MI||health care|
|2004||The Bama Companies, Tulsa, OK||manufacturing|
|Texas Nameplate Company, Inc., Dallas, TX||small business|
|Kenneth W. Monfort College of Business, Greeley, CO||education|
|Robert Wood Johnson University Hospital Hamilton, Hamilton, NJ||health care|
|2003||Medrad, Inc., Indianola, PA||manufacturing|
|Boeing Aerospace Support, St. Louis, MO||service|
|Caterpillar Financial Services Corp., Nashville, TN||service|
|Stoner Inc., Quarryville, PA||small business|
|Community Consolidated School District 15, Palatine, IL||education|
|Baptist Hospital, Inc., Pensacola, FL||health care|
|Saint Luke’s Hospital of Kansas City, Kansas City, MO||health care|
|2002||Motorola Inc. Commercial, Government and Industrial Solutions Sector, Schaumburg, IL||manufacturing|
|Branch-Smith Printing Division, Fort Worth, TX||small business|
|SSM Health Care, St. Louis, MO||health care|
|2001||Clarke American Checks, Incorporated, San Antonio, TX||manufacturing|
|Pal’s Sudden Service, Kingsport, TN||small business|
|Chugach School District, Anchorage, AK||education|
|Pearl River School District, Pearl River, NY||education|
|University of Wisconsin–Stout, Menomonie, WI||education|
|2000||Dana Corp.-Spicer Driveshaft Division, Toledo, OH||manufacturing|
|KARLEE Company, Inc., Garland, TX||manufacturing|
|Operations Management International, Inc., Greenwood Village, CO||service|
|Los Alamos National Bank, Los Alamos, NM||small business|
|1999||STMicroelectronics, Inc.-Region Americas, Carrollton, TX||manufacturing|
|BI Performance Services, Minneapolis, MN ||service|
|The Ritz-Carlton Hotel Company, L.L.C., Atlanta, GA||service|
|Sunny Fresh Foods, Monticello, MN||small business|
|1998||Boeing Airlift and Tanker Programs, Long Beach, CA||manufacturing|
|Solar Turbines Inc., San Diego, CA||manufacturing|
|Texas Nameplate Company, Inc., Dallas, TX||small business|
|1997||3M Dental Products Division, St. Paul, MN||manufacturing|
|Solectron Corp., Milpitas, CA||manufacturing|
|Merrill Lynch Credit Corp., Jacksonville, FL||service|
|Xerox Business Services, Rochester, NY||service|
|1996||ADAC Laboratories, Milpitas, CA||manufacturing|
|Dana Commercial Credit Corp., Toledo, OH||service|
|Custom Research Inc., Minneapolis, MN||small business|
|Trident Precision Manufacturing Inc., Webster, NY||small business|
|1995||Armstrong World Industries’ Building Products Operation, Lancaster, PA||manufacturing|
|Corning Telecommunications Products Division, Corning, NY||manufacturing|
|1994||AT&T Consumer Communications Services, Basking Ridge, NJ||service|
|GTE Directories Corp., Dallas/Ft. Worth, TX||service|
|Wainwright Industries Inc., St. Peters, MO||small business|
|1993||Eastman Chemical Co., Kingsport, TN||manufacturing|
|Ames Rubber Corp., Hamburg, NJ||small business|
|1992||AT&T Network Systems Group/Transmission Systems Business Unit, Morristown, NJ||manufacturing|
|Texas Instruments Inc. Defense Systems & Electronics Group, Dallas, TX||manufacturing|
|AT&T Universal Card Services, Jacksonville, FL||service|
|The Ritz-Carlton Hotel Co., Atlanta, GA||service|
|Granite Rock Co., Watsonville, CA||small business|
|1991||Solectron Corp., Milpitas, CA||manufacturing|
|Zytec Corp., Eden Prairie, MN||manufacturing|
|Marlow Industries, Dallas, TX||small business|
|1990||Cadillac Motor Car Division, Detroit, MI||manufacturing|
|IBM Rochester, Rochester, MN||manufacturing|
|Federal Express Corp., Memphis, TN||service|
|Wallace Co. Inc., Houston, TX||small business|
|1989||Milliken & Co., Spartanburg, SC||manufacturing|
|Xerox Corp. Business Products and Systems, Rochester, NY||manufacturing|
|1988||Motorola Inc., Schaumburg, IL||manufacturing|
|Commercial Nuclear Fuel Division of Westinghouse Electric Corp., Pittsburgh, PA||manufacturing|
|Globe Metallurgical Inc., Beverly, OH||small business|
- Rocky Mountain Performance Excellence - State level Baldrige-based assessment and award program for the States of Colorado, Montana, and Wyoming
- President’s Quality Award
- Excellence in Missouri Foundation - State level Baldrige-based award program for the State of Missouri
- Illinois Performance Excellence- State level Baldrige-based award program and training on Baldrige Criteria for Performance Excellence for the State of Illinois
- The Partnership for Excellence - State level Baldrige-based award program for the States of Ohio, Indiana, and West Virginia