Malcolm Baldrige National Quality Award

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The Malcolm Baldrige National Quality Award is an annual award that recognizes U.S. organizations in the business, health care, education, and nonprofit sectors for performance excellence. The Baldrige Award is the only formal recognition of the performance excellence of U.S. organizations given by the President of the United States. It is administered by the Baldrige National Quality Program, which is based at and managed by the National Institute of Standards and Technology, an agency of the U.S. Department of Commerce.

The Baldrige National Quality Program and the associated Award were established by the Malcolm Baldrige National Quality Improvement Act of 1987 (Public Law 100–107). The Program and Award were named for Malcolm Baldrige, who served as United States Secretary of Commerce during the Reagan administration, from 1981 until Baldrige’s 1987 death in a rodeo accident.

The Award promotes awareness of performance excellence as an increasingly important element in competitiveness and information sharing of successful performance strategies and the benefits derived from using these strategies. To receive a Baldrige Award, an organization must have a role-model organizational management system that ensures continuous improvement in the delivery of products and/or services, demonstrates efficient and effective operations, and provides a way of engaging and responding to customers and other stakeholders. The Award is not given for specific products or services. Up to 18 Awards may be given annually across six eligibility categories—manufacturing, service, small business, education, health care, and nonprofit. As of 2009, 84 organizations had received the Award.


Contents

[edit] Criteria for Performance Excellence

The seven categories of the Criteria are
1. Leadership
2. Strategic Planning
3. Customer Focus
4. Measurement, Analysis, and Knowledge Management
5. Workforce Focus
6. Process Management
7. Results

The main uses of the Baldrige Criteria for Performance Excellence are education and organizational self-assessment and self-improvement. The Criteria are also the basis for giving Baldrige Awards and giving feedback to Baldrige Award applicants. In addition, the Criteria have the following three roles in strengthening U.S. competitiveness:

  • To help improve organizational performance practices, capabilities, and results
  • To facilitate communication and sharing of information on best practices among U.S. organizations of all types
  • To serve as a working tool for understanding and managing performance and for guiding planning and opportunities for learning

The Baldrige Criteria for Performance Excellence provide organizations with an integrated approach to organizational performance management that results in

  • delivery of ever-improving value to customers and stakeholders, contributing to organizational sustainability
  • improvement of overall organizational effectiveness and capabilities
  • organizational and personal learning

The following three sector-specific versions of the Criteria, which are revised every two years, are available for free from the Baldrige National Quality Program:

[edit] Early History of the Baldrige Program

  • In the early and mid-1980s, many U.S. industry and government leaders saw that a renewed emphasis on quality was a necessity for doing business in an ever-expanding and more competitive world market. But many American businesses either did not believe quality mattered for them or did not know where to begin.
  • The Malcolm Baldrige National Quality Improvement Act of 1987, signed into law on August 20, 1987, was developed through the actions of the National Productivity Advisory Committee, chaired by Jack Grayson. The nonprofit research organization APQC, founded by Grayson, organized the first White House Conference on Productivity, spearheading the creation of the Malcolm Baldrige National Quality Award in 1987. The Baldrige Award was envisioned as a standard of excellence that would help U.S. organizations achieve world-class quality.
  • In the late summer and fall of 1987, Dr. Curt Reimann, the first director of the Malcolm Baldrige National Quality Program, and his staff at the National Institute of Standards and Technology (NIST) developed an award implementation framework, including an evaluation scheme, and advanced proposals for what is now the Baldrige Award.
  • In its first three years, the Baldrige Award was jointly administered by APQC and the American Society for Quality, which continues to assist in administering the Award Program under contract to NIST.

[edit] Program Impacts

  • According to Building on Baldrige: American Quality for the 21st Century by the private Council on Competitiveness, “More than any other program, the Baldrige Quality Award is responsible for making quality a national priority and disseminating best practices across the United States.”
  • An October 2001 study of the economic impact of the Baldrige National Quality Program, prepared for NIST by Albert N. Link and John T. Scott, conservatively estimated the net private benefits associated with the Program to the economy as a whole at $24.65 billion. When compared to the social costs of the Program of $119 million, BNQP’s social benefit-to-cost ratio is 207-to-1.
  • Leadership Excellence magazine in 2007 placed the Baldrige Program in the top ten best government/military leadership programs in the United States based on seven criteria: vision/mission, involvement/participation, accountability/measurement, content/curriculum, presenters/presentations, take-home value/results for customers, and outreach of the programs and products.
  • Since the Program’s inception in 1987, more than 2 million copies of the business/nonprofit, education, and health care versions of the Criteria for Performance Excellence booklets have been distributed to individuals and organizations in the United States and abroad. In 2008, more than 1.75 million copies of the Criteria were accessed or downloaded from the Baldrige Web site.

[edit] Public-Private Partnership

The Malcolm Baldrige National Quality Award is supported by a distinctive public-private partnership. The following organizations and entities play a key role:

  • The Board of Overseers advises the Department of Commerce on the Baldrige National Quality Program.
  • The Board of Examiners—consisting of leading experts from U.S. businesses and education, health care, and nonprofit organizations—volunteers time to evaluate Award applications and prepare feedback reports for applicant organizations. Board members also share information about the Program in their professional, trade, community, and state organizations. The Panel of Judges, part of the Board of Examiners, makes Award recommendations to the Director of NIST.
  • The network of state, regional, and local Baldrige-based award programs known as the Alliance for Performance Excellence provides potential award applicants and examiners, promotes the use of the Criteria, and disseminates information regarding the Award process and concepts.
  • Award recipients share information on their successful performance and quality strategies with other U.S. organizations.

[edit] Baldrige Award Recipients

The following organizations have received the Malcolm Baldrige National Quality Award to date:

[edit] 2009

Honeywell Federal Manufacturing & Technologies, Kansas City, MO (manufacturing)
MidwayUSA, Columbia, MO (small business)
AtlantiCare, Egg Harbor Township, NJ (health care)
Heartland Health, St. Joseph, MO (health care)
VA Cooperative Studies Program Clinical Research Pharmacy Coordinating Center, Albuquerque, NM (nonprofit)

[edit] 2008

Poudre Valley Health System, Fort Collins, CO (health care)
Cargill Corn Milling North America, Wayzata, MN (manufacturing)
Iredell-Statesville Schools, Statesville, NC (education)

[edit] 2007

PRO-TEC Coating Co., Leipsic, OH (small business)
Mercy Health System, Janesville, WI (health care)
Sharp Healthcare, San Diego, CA (health care)
City of Coral Springs, Coral Springs, FL (nonprofit)
U.S. Army Armament Research, Development and Engineering Center (ARDEC), Picatinny Arsenal, NJ (nonprofit)

[edit] 2006

MESA Products, Inc., Tulsa, OK (small business)
Premier Inc., San Diego, CA (service)
North Mississippi Medical Center, Tupelo, MS (health care)

[edit] 2005

Sunny Fresh Foods, Inc., Monticello, MN (manufacturing)
DynMcDermott Petroleum Operations, New Orleans, LA (service)
Park Place Lexus, Plano, TX (small business)
Richland College, Dallas, TX (education)
Jenks Public Schools, Jenks, OK (education)
Bronson Methodist Hospital, Kalamazoo, MI (health care)

[edit] 2004

The Bama Companies, Tulsa, OK (manufacturing)
Texas Nameplate Company, Inc., Dallas, TX (small business)
Kenneth W. Monfort College of Business, Greeley, CO (education)
Robert Wood Johnson University Hospital Hamilton, Hamilton, NJ (health care)

[edit] 2003

Medrad, Inc., Indianola, PA (manufacturing)
Boeing Aerospace Support, St. Louis, MO (service)
Caterpillar Financial Services Corp., Nashville, TN (service)
Stoner Inc., Quarryville, PA (small business)
Community Consolidated School District 15, Palatine, IL (education)
Baptist Hospital, Inc., Pensacola, FL (health care)
Saint Luke’s Hospital of Kansas City, Kansas City, MO (health care)

[edit] 2002

Motorola Inc. Commercial, Government and Industrial Solutions Sector, Schaumburg, IL (manufacturing)
Branch-Smith Printing Division, Fort Worth, TX (small business)
SSM Health Care, St. Louis, MO (health care)

[edit] 2001

Clarke American Checks, Incorporated, San Antonio, TX (manufacturing)
Pal’s Sudden Service, Kingsport, TN (small business)
Chugach School District, Anchorage, AK (education)
Pearl River School District, Pearl River, NY (education)
University of Wisconsin–Stout, Menomonie, WI (education)

[edit] 2000

Dana Corp.-Spicer Driveshaft Division, Toledo, OH (manufacturing)
KARLEE Company, Inc., Garland, TX (manufacturing)
Operations Management International, Inc., Greenwood Village, CO (service)
Los Alamos National Bank, Los Alamos, NM (small business)

[edit] 1999

STMicroelectronics, Inc.-Region Americas, Carrollton, TX (manufacturing)
BI Performance Services, Minneapolis, MN (service)
The Ritz-Carlton Hotel Company, L.L.C., Atlanta, GA (service)
Sunny Fresh Foods, Monticello, MN (small business)

[edit] 1998

Boeing Airlift and Tanker Programs, Long Beach, CA (manufacturing)
Solar Turbines Inc., San Diego, CA (manufacturing)
Texas Nameplate Company, Inc., Dallas, TX (small business)

[edit] 1997

3M Dental Products Division, St. Paul, MN (manufacturing)
Solectron Corp., Milpitas, CA (manufacturing)
Merrill Lynch Credit Corp., Jacksonville, FL (service)
Xerox Business Services, Rochester, NY (service)

[edit] 1996

ADAC Laboratories, Milpitas, CA (manufacturing)
Dana Commercial Credit Corp., Toledo, OH (service)
Custom Research Inc., Minneapolis, MN (small business)
Trident Precision Manufacturing Inc., Webster, NY (small business)

[edit] 1995

Armstrong World Industries’ Building Products Operation, Lancaster, PA (manufacturing)
Corning Telecommunications Products Division, Corning, NY (manufacturing)

[edit] 1994

AT&T Consumer Communications Services, Basking Ridge, NJ (service)
GTE Directories Corp., Dallas/Ft. Worth, TX (service)
Wainwright Industries Inc., St. Peters, MO (small business)

[edit] 1993

Eastman Chemical Co., Kingsport, TN (manufacturing)
Ames Rubber Corp., Hamburg, NJ (small business)

[edit] 1992

AT&T Network Systems Group/Transmission Systems Business Unit, Morristown, NJ (manufacturing)
Texas Instruments Inc. Defense Systems & Electronics Group, Dallas, TX (manufacturing)
AT&T Universal Card Services, Jacksonville, FL (service)
The Ritz-Carlton Hotel Co., Atlanta, GA (service)
Granite Rock Co., Watsonville, CA (small business)

[edit] 1991

Solectron Corp., Milpitas, CA (manufacturing)
Zytec Corp., Eden Prairie, MN (manufacturing)
Marlow Industries, Dallas, TX (small business)

[edit] 1990

Cadillac Motor Car Division, Detroit, MI (manufacturing)
IBM Rochester, Rochester, MN (manufacturing)
Federal Express Corp., Memphis, TN (service)
Wallacve Co. Infgc., Houston, TX (small business)

[edit] 1989

Milliken & Co., Spartanburg, SC (manufacturing)
Xerox Corp. Business Products and Systems, Rochester, NY (manufacturing)

[edit] 1988

Motorola Inc., Schaumburg, IL (manufacturing)
Commercial Nuclear Fuel Division of Westinghouse Electric Corp., Pittsburgh, PA (manufacturing)
Globe Metallurgical Inc., Beverly, OH (small business)

[edit] External links

[edit] References

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