Masters Home Improvement

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Masters Home Improvement
Type Subsidiary
Industry Retail, Home Improvement
Founded 2011
Number of locations 45
Area served Australia
Key people Grant O'Brien (Woolworths Limited CEO), Don Stallings (CEO), Melinda Smith (COO)
Revenue IncreaseA$529 million (2013)[1]
Operating income DecreaseA$-156.6 million (2013)[1]
Parent Woolworths Limited (Bella Vista, New South Wales, Australia)
Lowe's (Mooresville, North Carolina, United States)
Website masters.com.au

Masters Home Improvement is the trading name of an Australian Home Improvement chain, operated by a joint venture between Australian Retailer Woolworths Limited and Mooresville, North Carolina (United States) based hardware chain, Lowe's.[2] Masters was created as a way for Woolworths Limited to crack into the hardware retail space, which has been historically dominated by Bunnings Warehouse, which is owned by arch rival Wesfarmers. The two companies already compete with each other with groceries and general merchandise.

The brand name was announced on 2 May 2011,[3] coinciding with the launch of a website at masters.com.au.[4] Hans Hulsbosch, who has designed brand identities for Woolworths & Qantas designed the Masters brand and logo.[5]

The first outlet, located in Braybrook, Victoria, opened to tradesmen on 31 August 2011, and the general public on 1 September 2011.[6] In the Sydney Morning Herald, CEO Don Stallings is attributed as saying that staff will be trained for at least 100 hours, and the stores will offer over 35,000 products.[7] Ways in which Masters will differentiate from its competitors include stores which are more brightly lit, more colourful with polished concrete, large colour signage and store displays, it aims to place more emphases on attracting female shoppers, buzzers scattered around the store which when pressed, will send a nearby staff member to that location to help out a customer, pagers handed to customers which enables them to continue shopping while their paint is tinted, selling more 'non hardware' lines such as whitegoods as well as having McDonald's restaurants and McCafés in selected stores. In June 2012 Masters launched their transactional website that offers more than 30,000 products nationwide. This give Masters Home Improvement the title of Australia's first online hardware and home improvement retailer.

The first Masters store in South Australia opened in Mount Gambier in August 2012.[8] This is the 20th Masters store in Australia, with another 17 under construction and a further 50 in the pipeline.

References[edit]

  1. ^ a b Sales report. "Full Year Results - Financial Year 2013, Page 23". Retrieved 11 September 2013. 
  2. ^ "Masters Plan For DIY Market". Melbourne: theage.com.au. 3 May 2011. Retrieved 18 May 2011. 
  3. ^ Speedy, Blair (3 May 2011). "Woolworths reveals plans for hardware venture". theaustralian.com.au. Retrieved 18 May 2011. 
  4. ^ "Masters Website". Masters Home Improvement. Retrieved 18 May 2011. 
  5. ^ "Billion dollar battle for DIY". australiancreative.com.au. Retrieved 18 May 2011. 
  6. ^ Speedy, Blair (3 May 2011). "Woolworths reveals plans for hardware venture". theaustralian.com.au. Retrieved 18 May 2011. 
  7. ^ "Woolies aims to master hardware". smh.com.au. 3 May 2011. Retrieved 18 May 2011. 
  8. ^ "$80m shopping complex opens". borderwatch.com.au. 10 Aug 2012. 

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