Megabus (North America)

Megabus

A Megabus Van Hool TD925 coach lays over by NY Penn Station.
Slogan	Low cost daily express bus service to and from (hub city)
Parent	Coach USA/Coach Canada (some buses are owned by DATTCO)
Founded	2006
Headquarters	USA: 349 1 Street Elizabeth, NJ 07206 Canada: 791 Webber Ave Peterborough, ON K9J 8N3
Service area	USA Canada
Service type	Intercity coach service
Routes	30
Stops	See list below
Destinations	See list below
Hubs	Chicago Union Station New York Penn Station Philadelphia 30th Sreet Station Pittsburgh, PA Atlanta, GA Toronto Coach Terminal Washington Union Station
Fleet	MCI single-deck coaches Van Hool single- and double-deck coaches
Operator	Academy Express LLC DATTCO, Inc. Megabus USA LLC Megabus Northeast LLC Trentway-Wagar, Inc. 3329003 Canada, Inc. Coach America
Chief executive	Dale Moser
Web site	us.megabus.com

Megabus, branded on buses as megabus.com, is an intercity bus service of Coach USA/Coach Canada and DATTCO (a non-Stagecoach company, under contract) providing discount travel services since 2006, operating throughout the Northeast, parts of the Southeast, and Midwestern United States, and in southern Canada. Initially operated as a spoke-and-hub model, Megabus now operates as a network of routes, with connections in each hub city to another hub or a route operating to another hub.

History

An established brand for no-frills service in the United Kingdom since 2003, Stagecoach Group, through subsidiary Coach USA, introduced the Megabus brand in March 2006. On March 22, 2006, Megabus started taking bookings for new routes in the United States (service began on April 10, 2006), with a network of services based in Chicago with daily routes to Milwaukee, Indianapolis, Cincinnati, Cleveland, St. Louis, Ann Arbor, Columbus, Louisville, Toledo, Detroit, Kansas City, Minneapolis, and State College, Pennsylvania.

On August 8, 2007, Megabus introduced service to the San Francisco Bay Area, Los Angeles, Las Vegas, San Diego, and Tempe, Arizona, using Coach America as a contractor. However, service to the Phoenix area was discontinued in January 2008 due to low ridership and service to downtown San Diego and San Ysidro was discontinued on Sunday, March 23, 2008. In May 2008, as Megabus was about to be introduced from a hub in New York City, the company announced plans to shut down its Los Angeles hub and discontinue all related services stating “...in this case, the ridership trends aren't growing fast enough”; competition with California Shuttle Bus also caused Megabus' demise in the western United States. The last day for Megabus services from Los Angeles was June 22, 2008.

While Megabus withdrew from California, it expanded in the Northeast in late May 2008, when Megabus began service from a hub in New York City, with service to Albany, Atlantic City, Baltimore, Boston, Buffalo, Philadelphia, Toronto, and Washington, D.C.. Further expansions included service to Syracuse, Rochester, Hartford, and Niagara Falls, Ontario (although Niagara Falls and Hartford were later withdrawn). In Spring 2009, while Eastern Shuttle was under Coach USA ownership, runs were added to Megabus under the Eastern Shuttle name, after Coach USA purchased two Chinatown bus companies in late 2008 and early 2009, significantly increasing capacity. Later in 2009, the Megabus concept was expanded to Toronto and Montreal, while the Chinatown bus companies acquired by Coach USA were sold to independent interests, as Megabus expanded deeper into Pennsylvania and the Southeast in 2009 and 2010, as the route system evolved from a spoke-and-hub model into a true network.

Service overview

Megabus fares start from 1.00 USD or CAD, with a booking fee of 0.50 USD or CAD on the internet. Megabus follows the yield management model, typically used by airlines, where the lowest fares are offered to those who book early (normally, only two seats are sold for 1.00 per schedule), so the less popular schedules tend to be less expensive. Also mirroring the low cost airline model, some locations of stops are on public streets, at park-and-ride lots, or shopping centers. Stops may also be outside railroad stations or transportation centers in major cities, or on college campuses in other cities.

Tickets must be purchased in advance via the website or by telephone (in Canada, through the website only). Upon purchase, passengers are given a reservation number which they show the bus operator when they board. In the United States, tickets are normally not available from the bus operator, but can be purchased from ticket agents at the Penn Station stop in New York City. In Canada, owing to franchise regulations, tickets are sold at stops at a fixed price (generally higher than purchasing the ticket through the website).

All Megabus coaches (except for M25 buses operated by Academy Bus) are equipped with Wi-Fi.

Fleet

The Megabus fleet is normally easily identifiable, with the megabus.com name on the front and sides in yellow against a blue base and the Megabus logo on the left side of the coach (facing forward) and rear of the bus. The slogans are also marked on the buses.

Upon its introduction, Megabus service began with used MCI 102EL3 Renaissance coaches, often transferred from other Coach USA operations, with some services utilizing Chicago- and Milwaukee-based Coach USA buses. In 2007, Coach USA updated its Chicago-based Megabus fleet with new MCI J4500 single-deck and Van Hool TD925 double-deck motorcoaches.

In May 2008, Megabus expanded to the Northeast market, with a fleet of mostly brand-new MCI D4505 coaches, a number of new Van Hool TD925-double decker buses, and some buses purchased secondhand or transferred from the Chicago fleet. This expansion came as Megabus exited from the West Coast market. Further expansion in the Northeast came in the fall and winter of 2008-2009, when additional double-decker buses were delivered, resulting in much of the single-deck buses being transferred to sister operation Eastern Shuttle, pushing many of the EL3s to retirement. The fleet transferred to Eastern Shuttle was divested when Eastern Shuttle was sold in August 2009.

All Megabus coaches branded as such in the United States are equipped with Wi-Fi and electrical outlets.

In accordance with ADA regulations, wheelchair-accessible service is available on all lines with 48 hours advance notice (although most service is operated with true-low-floor double-deck coaches). Such service cannot be booked online, but must instead be booked by contacting Megabus.com's toll-free number.

The Canadian Megabus fleet consists of 15 2009 TD925 buses and are operated by Trentway-Wagar. All of the Canada fleet is equipped with electrical outlets and Wi-Fi. The Canadian buses are pooled with the US fleet for NYC-Toronto or Philadelphia-Toronto runs, with drivers swapping at Buffalo to stay within their certified country. Note that on these runs the buses will typically only have WiFi service available in the home country for the bus being used; i.e. Canadian buses will turn off their WiFi at the US border and American buses will turn off WiFi upon entering Canada. This is to avoid incurring roaming charges from the cellular carriers that provide the internet service.

Hubs

Megabus routes available as of December 2011. Lines represent city-to-city tickets that can be purchased, not actual geographical routes traveled.

Megabus service in the United States and Canada operates primarily as a hub and spoke model in the Midwest and as a network along the East Coast. Northeastern service uses New York City, Philadelphia, and Washington, D.C. as hub cities. There is a separate hub in Chicago, and a hub in Pittsburgh that allows connection from the Chicago routes to the east-coast routes by changing buses. A new hub opened in Atlanta in November 2011. Service was also operated from August 2007 until June 2008 from a hub in Los Angeles. As is the case with most Coach USA buses, all buses are licensed in Illinois, except for M22 Megabus units owned and operated by DATTCO, which are licensed in Connecticut (these units are identified with the DATTCO logo instead of the Coach USA logo).

Atlanta hub

Megabus announced the creation of their first southeastern United States hub, in Atlanta, on October 25, 2011. In November 16, 2011, Megabus began operations out of its new Atlanta hub, located at the Civic Center MARTA Station in Downtown Atlanta.

Initially, Megabus has begun service from Atlanta to Chattanooga, Nashville, Knoxville, Montgomery, Jacksonville, Gainesville, Orlando, Memphis, Birmingham, Charlotte, Raleigh, Mobile, Richmond, and Washington, D.C. Megabus will also begin offering service to Athens from 29 February 2012. In addition, passengers are able to link to northeastern US Megabus service in either Knoxville or Charlotte. Connections to Midwestern Megabus services are available in Memphis and will be available via Nashville starting March 14th, 2012.

Chicago hub

Megabus in the U.S. began operations on April 10, 2006 with routes between Chicago and Cincinnati, Cleveland, Columbus, Detroit, Indianapolis, Milwaukee, Minneapolis and St. Louis, from a hub at Chicago Union Station. Services also began between Indianapolis and Cincinnati. A service that was initially offered between Indianapolis and Columbus was later withdrawn due to low ridership, but has since been reinstated and currently operates.

On September 11, 2006, a stop in Toledo was added on the route operating between Chicago and Cleveland. Additional services were added on April 2, 2007: a stop in Ann Arbor along the Chicago-Detroit route for travel to and from Chicago, new service between Minneapolis and Milwaukee, an extension of the Chicago-Toledo-Cleveland route into Pittsburgh (since withdrawn on the Midwest network, but later re-entered on the Northeast network), an extension of the Chicago-St. Louis route into Kansas City, reactivation of the Chicago-Indianapolis-Columbus route, new service between Cincinnati and Columbus, and new service between Chicago and Louisville via Indianapolis (since withdrawn).

On March 13, 2008 a stop was added in Madison, Wisconsin on the twice daily Chicago-Minneapolis route. The Chicago-Minneapolis route operating via Milwaukee service gained a second daily bus. Also, Columbia, MO was added with one stop daily in each direction on the Chicago-St. Louis-Kansas City route. On March 27, 2008, a new route was added, Chicago-Champaign-Memphis, offering 2 daily trips in each direction. In early 2010, Champaign/Memphis route was cut to one daily round-trip due to poor ridership, but the second round trip has since been restored.

Later in 2008, Megabus expanded service to Minneapolis to 4 daily departures, but also announced the cancellation of overnight schedules mid-week on routes to Ohio and Memphis. Early in 2009, these midweek overnight schedules were restored, only to be pulled again in summer 2009.

On May 4, 2010, a new route from Chicago to Des Moines via Iowa City began operating.

On August 17, 2011, Megabus started service to Omaha via Des Moines and Iowa City; twice-daily departures and arrivals from Omaha and an increase to four daily departures and arrivals from Des Moines and Iowa City.

In January 2012, Megabus announced that service will begin from Chicago to Nashville with a connection in Indianapolis on March 14th.

New York hub

9th Avenue, Manhattan

On May 30, 2008 Megabus began East Coast operations with service to and from Atlantic City (operated by Academy Bus), Washington, D.C., Boston, Philadelphia, and Buffalo and Toronto. Service to Baltimore, MD was added after negotiations over the usage of the White Marsh Park & Ride were concluded. On June 6, a once-daily service was added to Binghamton for travel to and from Buffalo and Toronto.

On all routes except for the Atlantic City route, Megabus competes directly with various discount bus operators, including Greyhound and Peter Pan's BoltBus service, Washington Deluxe, Vamoose Bus, other Chinatown bus lines, and the NeOn service offered by Greyhound Canada and Adirondack Trailways.

During fall 2008, the New York City-Washington, DC line was expanded to 14 northbound and 13 southbound trips, with all service now stopping in Baltimore. Additional departures were also added on Fridays and Sundays to and from Boston.

In December 2008, service to Binghamton, which had been operating only to Buffalo and Toronto, was dropped in favor of service to Syracuse, Rochester, and Niagara Falls (Ontario). A new route also began service to and from Albany. Both revised services offer four trips daily (up from two on the Toronto line), with a fifth Buffalo-Toronto express overnight trip also offered. All services were moved from the Royal York Hotel to the Toronto Coach terminal. Hartford was also added on the M22 route in December 2008, with service to Boston or New York available.

In spring 2009, following the purchase of two Chinatown bus operators (Eastern Shuttle and Today's Bus) in late 2008 and early 2009 and subsequent merger of their operations (with the Eastern brand retained), the M21 route expanded to hourly (or less) departures during the day, with the M23 route expanding to over 20 departures in each direction on weekdays, and over 15 departures in each direction on weekends. As a result, Megabus would briefly enter the Chinatown bus market in the Northeast, a market that it would exit in August 2009.

For summer 2009, the Philadelphia schedule was streamlined to provide 18 daily trips in each direction (evenly split between Megabus and Eastern, but eventually transferred to Megabus when Eastern was sold), and the M24 route saw its two AM departures from either end of the route combined into a single departure. In addition, service to Rochester was reduced to once daily in each direction. Layover time at Syracuse was increased from 20 minutes to 30 minutes to account for the rest stop that used to occur between Syracuse and Rochester.

For winter 2009, service to and from Hartford, CT and to Niagara Falls, ON were dropped due to low ridership.

On May 4, 2010, a new route from New York to Pittsburgh via State College began operating; Pittsburgh had previously been served by a route to and from Chicago earlier.

In Spring 2010, Philadelphia was established as a second hub with originating buses to several additional destinations. In summer 2010, Providence to New York was added as an additional destination. On September 8, 2010, Service was stopped between Philadelphia and Atlantic City due to low ridership.

On 15 December 2010, Service was added to Hartford and Amherst due to public outcry in Greater Hartford.

At the Penn Station stop, there is a ticket window at the bus stop where walk-up ticket sales can be paid for with cash, debit card, or credit card. This is the only location in the United States where cash is accepted for travel on Megabus service. Megabus operators do not sell tickets- tickets must be purchased on the internet or by phone.

Toronto hub

Similar to the Megabus model in the United States, in June 2008, Coach Canada began offering tickets from C$1 on their route between Toronto and Montreal, using the same yield management model. As of summer 2009, this route has been converted to a Megabus route as marketed on the Coach Canada website, with double-deckers branded for Megabus replacing single-deck Coach Canada buses on the route, except for over-booked trips in which case the Toronto-to-Kingston leg of the trip reverts to a single-deck Coach Canada bus and the Megabus does not stop in Kingston on route to Montreal. Like services in the United States, Wi-Fi is available on the Toronto-Montreal service. Unlike services in the USA, however, all service is normally accessible for those with mobility impairments; a 48-hour reservation in advance is still required because the number of seats per trip is affected.

Pittsburgh hub

On March 29, 2011, Megabus announced the Pittsburgh hub operating service out of the David L. Lawrence Convention Center underpass. Megabus routes from Pittsburgh includes Pittsburgh-State College-NYC, Pittsburgh-Washington, Pittsburgh-Harrisburg-Philadelphia-Camden, Pittsburgh-Erie-Buffalo-Toronto, Pittsburgh-Columbus-Cincinnati, Pittsburgh-Akron-Cleveland (a restoration of an earlier cut), and Pittsburgh-Toledo-Detroit. Megabus has also announced a route between Pittsburgh and Ann Arbor starting March 14th.

Philadelphia hub

Starting July 21, 2010, Megabus began operating service out of a hub near 30th Street Station in Philadelphia. Service operates to the Pennsylvania cities of Harrisburg, State College and Pittsburgh, as well as to Baltimore, Boston, Buffalo, N.Y., Syracuse, N.Y., Toronto, and Washington, D.C..

Washington D.C. hub

Originally a destination from either New York or the Philadelphia hubs, Megabus began operating south of Washington D.C., using Washington as a new hub, on December 15th, 2010. In November 2011, Megabus began operating from the bus deck above the top level of the Amtrak station at Washington's Union Station.

Los Angeles hub

Megabus operated briefly from Los Angeles, opening for business on August 8, 2007 at Los Angeles Union Station, with services operated by unaffiliated Coach America under contract from facilities in Oxnard and Bakersfield. Initially services were offered to Phoenix, Tempe, Las Vegas, San Diego, and San Francisco via either San Jose and Millbrae, or Oakland. However, with ridership not meeting expectations, service to Arizona was withdrawn after only five months, and by late March 2008, service to San Diego was also canceled. After June 8, 2008, only the Los Angeles-Oakland-San Francisco service remained. After June 22, 2008, Megabus service originating from Los Angeles ended altogether. Megabus, however, has explored re-entry into this market, along with an expansion into Texas.

Routes

All Megabus-branded buses are normally equipped with Wi-Fi.

Route	Terminal A	Serves	Terminal B	Notes and history
M1	Chicago, IL		Ann Arbor, MI or Detroit, MI	Service began on April 10, 2006. Ann Arbor added on April 2, 2007. Passengers are carried to and from Chicago only.
M3	Chicago, IL	Toledo, OH	Cleveland, OH	Service began on April 10, 2006. Toledo, OH added on September 11, 2006. Pittsburgh, PA added April 2, 2007; initially withdrawn on September 16, 2007 due to insufficient ridership. Restored on route M45 in 2011.
M4 M4A	Chicago, IL	Milwaukee (M4A) or Madison (M4)	Minneapolis, MN	Service began on April 10, 2006. Minneapolis, MN added on April 2, 2007. Madison, WI added on March 13, 2008. Service is not available wholly within Wisconsin.
M5	Chicago, IL	Normal, IL St. Louis, MO Columbia, MO	Kansas City, MO	Service began on April 10, 2006 Kansas City, MO added on April 2, 2007. Columbia added on March 13, 2008. Columbia and Normal are not served on the same trip.
M6 M6A M6B	Chicago, IL	Indianapolis, IN	Columbus, OH (M6A or M6B) or Cincinnati, OH (M6A)	Service began on April 10, 2006. Overnight trips serve both terminals. Columbus, OH withdrawn June 4, 2006 due to low ridership. Reinstated on April 2, 2007. Louisville, Kentucky withdrawn September 16, 2007 due to low ridership.
M7	Chicago, IL	Champaign, IL	Memphis, TN	Service began on March 27, 2008.
M8 M8A	Chicago, IL	Iowa City, IA	Des Moines, IA (M8) or Omaha, NE (M8A)	Service began on May 4, 2010 Service with two of four continuing to Omaha, began August 17, 2011.
M20	New York, NY	Providence, RI	Hyannis, MA	Providence added in 2010. Providence is a standalone line. NY-Boston runs do not stop in Providence.
M21	New York, NY	Baltimore, MD	Washington, D.C.	Service began on May 30, 2008. Passengers are carried to and from New York City only. Early morning AM trip from New York are interlined with the M31 service. Customers traveling between Baltimore and Washington D.C. must use the M31.
M22	New York, NY		Boston, MA	Operated by DATTCO under contract to Coach USA (using both Coach USA-owned and DATTCO-owned equipment). Service began on May 30, 2008. Hartford added December 4, 2008, but withdrawn on September 14, 2009. NY-Boston runs do not stop in Providence. NY-PROV runs are designated as M20.
M23	New York, NY		Philadelphia, PA	Service began on May 30, 2008.
M24 M26	New York, NY	Syracuse Victor (Rochester) Buffalo (downtown and airport)	Toronto, ON	Service began on May 30, 2008. Syracuse and Rochester local service began on December 4, 2008. Binghamton was added on June 6, 2008, but withdrawn on December 3, 2008 because of low ridership. Niagara Falls, Ontario was added on December 4, 2008, but withdrawn on June 28, 2009 due to low ridership.
M25	New York, NY		Atlantic City, NJ	Operated by Academy Bus. Wi-Fi is not available on this route. Only round-trip fares are sold.
M27	New York, NY	Ridgewood, NJ	Rensselaer (Albany, NY) Saratoga Springs, NY	Service began on December 4, 2008. Passengers are carried to and from Albany-Rensselaer only. Saratoga Springs service begins April 2, 2012.
M28	New York, NY	State College, PA	Pittsburgh, PA	Service began on May 4, 2010.
M29	Pittsburgh, PA	Harrisburg, PA	Philadelphia, PA	Service began on July 21, 2010 Camden service withdrawn
M30	Philadelphia, PA	Harrisburg, PA	State College, PA	Three daily round trips Camden service withdrawn No local passengers carried between Camden and Philadelphia.
M31	Philadelphia, PA	Baltimore, MD Washington, D.C. Richmond, VA	Hampton, VA	Eight weekday round trips. Local passengers may be carried between Washington and Baltimore on the M31 line. Some trips are interlined with M21 trips.
M32	Philadelphia, PA	Secaucus, NJ	Boston, MA	One daily round trip.
M34	Philadelphia, PA	Syracuse Buffalo (downtown and airport)	Toronto, ON	Two round trips, only one of which serves the Buffalo Niagara Airport.
M35	New York, NY	Hartford, CT	Amherst, MA	Service began on December 15, 2010.
M36	Pittsburgh, PA	Frederick, MD or Morgantown, WV	Washington, D.C.	Service began on December 15, 2010 Frederick service added May 11, 2011 Morgantown service added on January 12, 2012 Morgantown and Frederick are not served on same trips.
M37	Washington, D.C.	Richmond, VA Raleigh/Durham, NC	Charlotte, NC
M38	Washington, D.C.	Christiansburg, VA	Knoxville, TN
M42	Washington, D.C.	Baltimore, MD Secaucus, NJ Philadelphia, PA	Boston, MA	Two daily round-trips.
M44	Washington, D.C.	Baltimore, MD Harrisburg, PA Buffalo, NY	Toronto, ON	Two daily round-trips.
M45	Pittsburgh, PA	Akron, OH	Cleveland, OH	Service began May 11, 2011 Service being discontinued on March 14, 2012 due to low ridership.
M46	Pittsburgh, PA	Cleveland, OH Toledo, OH	Detroit, MI	Service began May 11, 2011 Cleveland, OH added January 4, 2012 Ann Arbor, MI will be added as final destination starting March 14, 2012
M47	Pittsburgh, PA	Columbus, OH	Cincinnati, OH	Service began May 11, 2011. Service being discontinued on March 14, 2012 due to low ridership.
M51	Boston, MA	Hartford, CT	New Haven, CT	Service began August 17, 2011.
M53	Boston, MA		Burlington, VT	Service began August 17, 2011.
M64	Pittsburgh, PA	Erie, PA Buffalo, NY	Toronto, ON	Service began May 11, 2011 Service being discontinued on March 14, 2012 due to low ridership.
M91	Atlanta, GA	Chattanooga, TN	Knoxville, TN	Service began November 16, 2011
M92	Atlanta, GA	Chattanooga, TN	Nashville, TN	Service began November 16, 2011
M93	Atlanta, GA	Birmingham, AL	Memphis, TN	Service began November 16, 2011
M94	Atlanta, GA	Montgomery, AL	Mobile, AL New Orleans, LA	Service began November 16, 2011 Service extends to New Orleans on April 2, 2012
M95	Atlanta, GA		Charlotte, NC	Service began November 16, 2011
M96	Atlanta, GA	Jacksonville, FL or Gainesville, FL	Orlando, FL	Service began November 16, 2011
TOR- MTL	Toronto	Kingston, ON	Montreal	Various pickup points within the Greater Toronto Area and on the Island of Montreal only for travel to Kingston and beyond.

Discontinued services

Route	Terminal A	Served	Terminal B	Begun	Withdrawn	Notes
M10	Los Angeles, CA	Phoenix, AZ	Tempe, AZ	August 7, 2007	January 7, 2008	Withdrawn because of poor ridership.
M11	Los Angeles, CA		Las Vegas, NV	August 7, 2007	June 8, 2008	Withdrawn because of poor ridership.
M12	Los Angeles, CA	Oakland, CA	San Francisco, CA	August 7, 2007	June 22, 2008	Withdrawn because of poor ridership.
M14	Los Angeles, CA	San Jose, CA Millbrae, CA	San Francisco, CA	August 7, 2007	June 8, 2008	Withdrawn because of poor ridership.
M15	Los Angeles, CA		San Diego, CA	August 7, 2007	March 2008	Withdrawn because of poor ridership.
M33	Philadelphia, PA		Atlantic City, NJ	July 21, 2010	September 8, 2010	Withdrawn because of poor ridership.
M45	Pittsburgh, PA		Akron, OH	May 11, 2011	March 13, 2012	Withdrawn because of poor ridership.

Megabus stop locations

City	Route	Stop location(s)
Midwest network
Ann Arbor	M1	University of Michigan commuter park-ride
Champaign	M7	Illinois Terminal
Chicago	M1-M3, M5-M8	Union Station
Cincinnati	M6, M47	Carew Tower
Cleveland	M3	Tower City Center
Columbia	M5	Columbia Transit Wabash Station
Columbus	M6, M47	West Hickory Street and N Ludlow Street	Ohio State University Ohio Union
Des Moines	M8	Walnut Street and 4th Street
Detroit	M1, M46	Rosa Parks Transit Center	Wayne State University
Indianapolis	M6	Indianapolis City-County Building
Iowa City	M8	Dubuque Street and Court Street
Kansas City, MO	M5	3rd & Grand Metro Center park-ride
Madison	M2	University of Wisconsin–Madison Memorial Union	Dutch Mill park-ride (West Beltline Highway, Exit 266)
Memphis	M7	MATA North End Terminal
Milwaukee	M2	Milwaukee Intermodal Station
Minneapolis	M2	South 3rd Street and Chicago Avenue (one block north of the HHH Metrodome)
Normal	M5	Bloomington-Normal train station
Omaha	M8	Crossroads Mall (next to parking deck at N 72nd St between Dodge and Cass Sts)
St. Louis	M5	St. Louis Union Station
Toledo	M3, M46	Southwyck Mall
Northeast network
Atlantic City	M25	Atlantic City Hilton Tropicana Trump Plaza Caesar's Claridge Resorts Taj Mahal Showboat
Baltimore	M21, M31	White Marsh Mall
Boston	M22, M32, M51	South Station
Buffalo	M24, M34, M64	Buffalo Metropolitan Transportation Center, Gate 13
Burlington, VT	M53	Davis Center, University of Vermont
Camden	M29, M30	ABC Bus Yard, 194 Admiral Wilson Boulevard
Cheektowaga	M24	Buffalo Niagara International Airport International Arrivals
Christiansburg	M38	I-81 Exit 118 Falling Branch Park and Ride Lot
Erie	M64	Presque Isle Downs & Casino
Harrisburg, PA	M29, M30	Harrisburg Mall
Hartford	New Route	Columbus Blvd & Morgan St.
New York City	M21-M28	Megabus service: 9th Ave & 31st St (departures) 7th Ave & 28th St (arrivals)	Academy Bus service: Port Authority Bus Terminal, Gate 1
Philadelphia	M21, M23, M29-M32, M-34	30th Street Station	6th and Market Streets (M23 only)
Pittsburgh	M28, M29, M36, M45-M47, M64	David L. Lawrence Convention Center
Providence	M22	Fountain Street at City Hall Park (two blocks from the Kennedy Transportation Center)
Portland, ME	New Route	Portland Transportation Center
Rensselaer (Albany)	M27	Albany-Rensselaer train station
Ridgewood	M27	Route 17 park-ride (near Racetrack Road exit)
State College	M28, M30	Wal-Mart, 1665 N Atherton St
Syracuse	M24, M34	William F. Walsh Regional Transportation Center
Toronto	M24, M34	Toronto Coach Terminal
Victor (Rochester)	M24	Eastview Mall
Washington, D.C.	M21, M31, M38	K St and North Capitol St, NW, parking lot
Toronto-Montreal service
Toronto	TOR-MON	Toronto Coach Terminal, Bay St @ Dundas St	Scarborough Town Centre
Whitby	TOR-MON	Whitby GO Station
Kingston	TOR-MON	Kingston Bus Terminal
Brockville	TOR-MON	Stewart Blvd @ Jefferson Dr
Cornwall	TOR-MON	Irving 24 Service Centre, 3250 Brookdale Ave
Kirkland- West Island	TOR-MON	Dépanneur Beausoir, 2875 St. Charles Blvd
Montreal	TOR-MON	Gare d'autocars de Montreal

Incidents and accidents

Below is a list of notable incidents and accidents involving Megabus vehicles (not counting Megabus vehicles operated by DATTCO or Concord Coach Lines on services to and from Boston, and services on the M25, which are operated separately).

• On September 1, 2008, a Detroit-bound M1 coach was pulled over by Michigan State police after officers noticed the bus swaying and speeding outside Benton Township, MI. Megabus driver Kenneth Lewis failed sobriety tests administered at the scene and was arrested. Lewis was found to have a blood alcohol level of .07, well above the .0015 limit for commercial bus operators. A replacement driver was brought in to bring the 30 passengers to their final destination. It was the first drunk driving incident in Coach USA history. Lewis was suspended from Coach USA.
• On December 10, 2009 at 3:20 a.m., a Toronto-bound M24 coach slid off the New York State Thruway, 3 miles past exit 49 in Lancaster, New York, just east of Buffalo. Eight passengers and the driver were taken to nearby hospitals with minor injuries. Poor visibility, blowing snow, high winds combined with an unsafe lane change contributed to the accident.
• On September 11, 2010, around 2:30 a.m., a Toronto-bound M34 double-decker coach missed an exit to the William F. Walsh Regional Transportation Center, slammed into a railway overpass carrying the St. Lawrence Subdivision along NY Route 370 two miles farther away. Four passengers were killed---all in the front of the upper deck, which was crushed into the lower deck in the crash---and 17 others were injured.
• On October 21, 2011, at 10:08 p.m., a Megabus driver from Chicago, Carl H. Smiley, was arrested by an Iowa state trooper for drunk driving while transporting passengers from Chicago to Iowa City and Des Moines. The trooper pulled the driver over for failing to maintain a lane. Police records stated the driver “smelled strongly of an alcoholic beverage and admitted he had been drinking.” The driver also failed a field sobriety test.

According to federal records, since August 2007, Chicago hub drivers have been cited 54 times by police: 21 times for not maintaining driver logs, 20 times for speeding, 3 times for following too closely, 2 times for improper lane changes, and 2 for windshield violations. There were 6 other violations of local laws. Also, New York hub drivers have been cited 29 times by police: 14 times for speeding, 5 times for not maintaining driver logs, 2 times for failing to obey a traffic control device, 2 times for defects (windshield cracked and other), and 1 time for falsifying a log book. There were 5 other violations of local laws. There have also been four other accidents involving Megabus vehicles.

The safety of curbside bus services came under scrutiny after a 2011 crash in New York caused 14 fatalities. The National Transportation Safety Board conducted a six-month study and found that while bus travel was considerably safer than by car, curbside buses had seven times the fatality rates of traditional bus lines.

See also

• BoltBus - a competing curbside bus carrier owned by Greyhound and Peter Pan Bus Lines
• Chinatown bus lines
• BusJunction - ticket search engine that includes Megabus tickets

Further reading

• Bowen, Alison, "Boltbus, Megabus and Fung-Wah: Curbside buses more dangerous: Buses that pick up passengers off the street are more dangerous than those that use a terminal, a new report found", Metro newspaper, New York City, October 31, 2011

External links

• Megabus.com (USA)
• Megabus.com (Canada)