|Industry||Language, training, technical support, intelligence|
|Founded||Columbus, Ohio (2004)|
|Area served||Afghanistan, Middle East, Africa, Asia, Europe, U.S.|
|Key people||Peter Horvath, CEO, Sunil Ramchand, EVP, Paul Clemens, SVP, Operations Albert Campbell, CFO, Dave LaRocca, SVP HR|
|Revenue||Less than $1 billion|
|Employees||More than 5,000|
Mission Essential (formerly Mission Essential Personnel or MEP) is an international solutions provider primarily serving intelligence and military clients. Mission Essential got its start as the US government's leading provider of translators and interpreters. The company is based in Dulles Corner, Virginia, with a significant office in New Albany, Ohio.
- 1 Capabilities
- 2 Company profile
- 3 Controversies
- 4 Awards
- 5 See also
- 6 References
- 7 External links
Mission Essential delivers operational solutions for high-consequence missions to Defense, diplomatic, intelligence community, and law enforcement customers, as well as multinationals and friendly foreign governments. The company helps customers combat terrorism, transnational crime, natural disasters, and other hazards to global security. Its three tranches of service are: Intelligence & Insight (such as All-Source Analysis and ISR operations), Development & Capacity Building (such as counter-narcotics and cultural advisory), and Readiness & Resilience (including emergency management, training, and continuity of operations). Due to the confidential nature of its work, Mission Essential does not highlight all of its accomplishments or clients.
Intelligence & Insight
In August 2010, the U.S. Army named Mission Essential as a winner of a five-year, Indefinite Delivery/Indefinite Quantity Intelligence Support Services contract, with a ceiling of $492 million. In September 2010, Mission Essential won a spot on the multi-million dollar Intelligence Support Services – Afghanistan (ISS-A) contract vehicle providing MULTI-INT operations in support of CENTCOM. The company won three task orders on ISS-A providing MULTI-INT operations support in March 2012 and another in September 2013. Mission Essential has also won work with the Defense Intelligence Agency on the Solutions for Intelligence Analysis (SIA) II vehicle. Intelligence analyst Marisa Freese, who joined the company after her time serving in the military, said, “Mission Essential gives me an opportunity to continue working in the Intelligence Community. The work is really important. Everything we do is to protect our nation’s security.”
Development & Capacity Building
Mission Essential and its personnel have executed work worldwide and calibration on behalf of US security interests, including capacity building, counter-narcotics, multi-national law enforcement, and border management. Among the company’s law enforcement subject matter experts is former top DEA operative Mike Vigil, who coordinated Operation Liberator among 36 countries to disrupt drug trafficking in the Western Hemisphere.
2009 Maersk Alabama hijacking
In April 2009, Somali pirates hijacked the Maersk vessel Alabama and took the ship's captain and crew hostage. A Mission Essential interpreter assisted negotiation with the pirates during the crisis, alongside a Navy SEAL team. The linguist earned the pirates' trust, and after four days of negotiations, convinced the pirates to allow their boat to be towed behind the USS Bainbridge, until U.S. snipers killed three of the pirates and captured a fourth, Abduwali Abdukhadir Muse, rescuing the hostages and ending the crisis.
The linguist was portrayed in the 2013 film Captain Phillips by Omar Berdouni. In an official statement, Mission Essential vice president Paul Clemens said, “The film only briefly touched on the heroic and crucial role our linguist played, but it’s no stretch to say the mission could not have been completed without him. This is the case for most of the quiet heroes Mission Essential deploys. Our job is not to steal the spotlight but to lead from behind, which we’ve done every day for almost 10 years now.”
Readiness & Resilience
Mission Essential also provides training/technical support to its clients, notably first responders. In spring 2010, it won a contract to teach the Air Force's Combat Airman Skills Training program, where instructors train airmen and women in basic combat and survival skills. Mission Essential has coordinated disaster response operations between military and civil authorities at the US Air Force Expeditionary Center at Joint Base McGuire-Dix-Lakehurst in New Jersey. In 2013, the company conducted a high-profile disaster training operation in Butlerville, Indiana.
In 2012, Mission Essential’s contract changed to reflect changing budgets for the Afghanistan military effort. Working against a small window, the company deployed a 50-person transition team to visit all 7,000 of its personnel in remote locations throughout the warzone and explain the nature of the transition face to face: 99.7% of the employees stayed on board.
The primary languages needed by the military in Afghanistan are Dari and Pashto. Recruiting U.S. citizens for security-cleared positions presents unique challenges because the last major wave of Afghan immigration to the U.S. was during the early 1990s. According to the 2000 Census, only 7,700 U.S. citizens speak fluent Pashto, and of those, Mission Essential says about half meet health and other clearance requirements. The company employs more than 1,000 of these citizens. To fill the rest of the military’s requirements, Mission Essential also relies on more than 4,000 Afghan local national linguists. The Washington Post profiled Mission Essential’s domestic recruiting at the Afghan Cup, an annual soccer tournament in the Washington area, where the company recruited 45 linguists in 2008 under the slogan "For America, For Afghanistan, For Me."
Mission Essential was founded in early 2004 by Army Special Forces veterans Chad Monnin and Greg Miller, who met during training at Ohio’s Rickenbacker Air National Guard Base. The pair recognized the need for improved language and cultural advising services in the Middle East and felt they could do a better job while treating linguists better. Later that year the pair was joined by Army Aviator Scott Humphrys who met Monnin and Miller in the army. The company started as a subcontractor providing a handful of linguists in Iraq, but the company’s turning point came in 2007, when Mission Essential Personnel won a $703 million Afghanistan language contract.
Mission Essential’s initial success came by providing translators, interpreters, and cultural advisors to the US Army in support of the Operation Enduring Freedom in 2007. Mission Essential linguists have played a key role in coalition efforts to communicate with local populations. According to Reuters, "The 'terps,' as the soldiers call them in military slang, don't just do literal translations, they provide insights into local culture and customs that are key to any attempt to win the people over. And above all, their ability to read the situation on the ground can often save lives.” The Columbus Dispatch profiled one US-hired Mission Essential translator, who said that while the work is often dangerous, "The belief in the cause and what I was working for undermined that fear. This is the process that will take us to a greater future and a better life for my people. Going back [to Afghanistan] is an opportunity to help this happen." Mission Essential was named the No. 1 language services provider by the Common Sense Advisory Board in 2011 and again in 2012.
Originally named Aegis Mission Essential Personnel, the company dropped “Aegis” in 2008. In September 2009, Mission Essential’s owners, including Monnin, Miller, and Humphrys, left day-to-day management to serve on the company’s Board of Directors. In 2010, members of the Commission on Wartime Contracting have observed Mission Essential’s significant growth: Co-chairman Michael J. Thibault said, “In 2006, they were a $70 million company ... By 2008 they were a $250 million company of actual costs subject to audit. That's pretty good growth. And this year it's estimated that it will be $430 million. And they were just awarded a $1.5 billion contract. Now, that's a great American success story.” Commissioner Dov S. Zakheim said, “You’re growing like hotcakes.” In 2013, MEP went through a major rebranding to highlight its transition away from a primarily language and Afghanistan-focused company to a worldwide intelligence-focused solutions provider, changing its name simply to Mission Essential.
In October 2014, the company released a Spanish version of its website, as part of its "inroads into Latin America."
Peter Horvath has been Mission Essential’s CEO since January 2012, having previously served on the company’s Board of Advisors and as chairman of its Board of Managers. Before joining Mission Essential, Horvath was COO and executive vice president of Victoria's Secret, president of DSW, Inc, and an executive with Limited Brands. Mission Essential’s executive vice president, Sunil Ramchand, served at the White House Military Office (WHMO) during the presidencies of Presidents Clinton, Bush, and Obama, including as executive director of WHMO’s Policy, Plans, and Requirements directorate. He is a veteran surface warfare officer of the US Navy and holds degrees from the U.S. Naval Academy and the Harvard Kennedy School. The company’s senior vice president for operations, Paul Clemens, is a 20 year Army veteran with experience in Signals Intelligence, Human Intelligence, and Special Forces Operations all over the world. Among many other assignments, his role in the Army’s $4.3 billion linguist support services program involved managing over 10,000 employees in 22 countries. Mission Essential has corporate headquarters in the national capital region in Dulles Corner, Virginia; significant offices in Columbus, Ohio; recruiting offices in New York and California; and support facilities in Georgia and Indiana. It also has offices in Europe, the Middle East, and Asia.
Mission Essential has always made charitable giving a part of its corporate philosophy. Mission Essential’s charity work focuses on supporting veterans, home and abroad, and supporting the local communities where its offices are located or where its employees serve.
Ride 2 Recovery
Mission Essential’s signature charitable event is its support for Ride 2 Recovery, which improves the physical and mental health of injured vets by using cycling for rehabilitation. In 2013, Mission Essential began a commitment to provide support, leadership, and volunteers to “help to continue to expand the organization’s scope and draw attention to Ride 2 Recovery's vital mission.” In November 2013, Mission Essential donated $25,000 to Ride 2 Recovery at an Honor Ride to support America’s injured veterans. In May 2014, Mission Essential sponsored the first annual Memorial Day Weekend Honor Ride in Central Ohio. The event enlisted more than 500 riders, raised $140,000, and generated considerable awareness, with coverage from local television affiliates.
Mission Essential also supports Pelotonia, an annual bike ride that benefits cancer-fighting research at The Ohio State University Comprehensive Cancer Center. In 2013, the company raised over $120,000 for the charity, which was four times the amount raised in 2012, and 10 times the amount in 2011, the first year it sponsored a Peloton. In 2013, Mission Essential welcomed into its Peloton cyclist-veterans from Ride 2 Recovery. Mission Essential’s Peloton involved 29 riders, 11 of whom were Ride 2 Recovery veterans – and two of them also currently undergoing cancer treatment. Horvath said, “This effort ties together our commitment to veterans with a charity that fights cancer in our own backyard. With a corporate staff that’s about 30 percent former military, supporting veterans groups has long been a staple of corporate culture for Mission Essential, which was founded by two veterans.”
Additional philanthropic giving
In January 2013, Mission Essential presented a $26,000 check to the Wounded Warrior Project office in Fayettville, NC, as a result of organizing the largest charity run in Afghanistan with more than 1,400 runners at US military bases in Bagram and Kandahar. Paul Clemens said, "As partners with the US military, Mission Essential recognizes their sacrifices, and the importance of supporting those who truly enable freedom. In one form or another, Mission Essential has contributed to several Wounded Warrior Project events, but none as impressive as this."
Mission Essential employees stationed in the Horn of Africa co-founded the Camp Lemonnier Cheetah Refuge Volunteer Program, which clears invasive tree species at the DECAN animal refuge and otherwise tend to the needs of the animals there, notably cheetahs and lions but including zebras, gazelles, hyenas, ostriches, and even sea turtles. Mission Essential’s Scott Johnson said, "The ultimate goal of the refuge is to eventually release the animals back to the wild.”
Mission Essential has also sponsored events for the Aspen Security Forum, Center for a New American Security, Iraq and Afghanistan Veterans of America, and Harvard Kennedy School's Carr Center for Human Rights Policy.
Local National Linguists (LNLs) frequently apply for Special Immigration Visas to the United States, or for equivalent asylum with other friendly foreign governments. Mission Essential’s ability to support these immigration requests consists of providing employment verification to the requesting government agency.
In 2013, reports surfaced that the Danish government was missing information that it needed to process Mission Essential linguists, such as names and employment periods, who sought asylum in Denmark after helping the country’s efforts in Afghanistan. The issue was quickly resolved. The Danish Minister of Defense Nicolai Wammen said, “I had a constructive meeting with the CEO of Mission Essential, Peter Horvath, that has supplied interpreters to the Danish forces in Afghanistan. We have agreed to closely coordinate with regards to the interpreters who, as employees of Mission Essential, have worked for Danish forces in Afghanistan, and I am very satisfied with that result.”
In a press release, CEO Peter Horvath stated, “I appreciate the opportunity to collaborate with the Danish defence force for supporting the Danish government’s outreach to Afghan local national linguists. Mission Essential is dedicated to helping our former linguists to receive information from the Government of Denmark.”
Care of linguists
MEP has been the subject of some critical media reports. In 2009, Corpwatch, a non-profit foundation focused on oversight of government contractors, accused the company of failing to care adequately for wounded local national linguists, including being slow to pay insurance benefits. MEP countered that it “files all claims and intervenes on behalf of our linguists with insurance companies and claims investigators. … In cases where insurance payments are delayed, we directly intervene on behalf of our linguists to ensure our professionals get what they are due. When complaints of delayed payments first arose in 2009, MEP deployed Defense Base Act (DBA) insurance subject matter experts to Afghanistan to respond. At that time, there were 170 outstanding insurance claims. As of July 2010, there were 28. MEP’s goal is always zero outstanding claims.” In fall 2010, Corpwatch’s Pratap Chatterjee told Columbus Monthly, “I personally believe that MEP cares about the translators and tries to do a good job for them. The reality is beyond [then CEO] Chris Taylor’s control.”
Corpwatch also claimed MEP underpays its local national linguists (LNLs). In a fact sheet, the company said, "Local nationals are paid well by the standards of their community. MEP’s LNLs are compensated better than doctors and cabinet-level officials in Afghanistan. MEP presently has a backlog of more than 600 Afghan nationals waiting to become linguists."
On The World of Troubles blog, journalist Jim Foley wrote that MEP was withholding pay from some linguists in dangerous areas. MEP responded that government regulations require a sometimes "cumbersome process which requires signatures from both MEP managers and military points of contact" and without those, pay cannot be disbursed. MEP further noted that the payroll problem had been successfully noted and resolved before Foley published his article.
MEP has also been charged with deploying interpreters who were old or otherwise physically unfit. MEP’s response was that it recruits, vets, and trains linguists according to the military’s specifications, but does not control their final assignments throughout Afghanistan.
ABC News report/lawsuit
In September 2010, ABC News’ Brian Ross quoted a former MEP employee who alleged in a whistleblower lawsuit that the company had sent unqualified linguists to Afghanistan two years earlier. Disparate commentators criticized ABC’s coverage of the story. The Huffington Post’s David Isenberg pointed out Ross’s use of “weak, secondary sources,” and the former employee’s financial motives in bringing the case. The American Spectator’s Jed Babbin said Ross had “cobbled together information from irrelevant or financially interested sources.” Two weeks after the original report aired, the network published a follow-up on its website when U.S. District Judge Leonie Brinkema dismissed the case against MEP without prejudice.
In January 2010, linguist Ahmad Nasir Ahmadi fired on U.S. personnel in Afghanistan, killing two soldiers and wounding a third before an alert Army sergeant killed him. Nearly 18 months later, the survivor and family members of the deceased soldiers filed a lawsuit against MEP.
In response, MEP released a statement saying that the Army had conducted a thorough investigation of the incident and found the shooting was “the result of the unforeseeable criminal acts” of the shooter, who had been vetted and approved by the US Government. MEP also noted that it had not issued Ahmadi a weapon nor authorized him to use one.
Over the course of its history, Mission Essential has frequently won awards.
In its early days, it won a number of fast growth-related honors, such as Entrepreneurs of the Year for Emerging Markets in 2006 and the Business First Fast Fifty in 2007 and 2008. Mission Essential made Inc. Magazine’s annual roll of the 500 fastest growing companies in 2009-2011.
The company has also consistently earned accolades from industry as well. Washington Technology has listed the company among its Top 100 Government Contractors since 2009, reaching its highest point to date in 2013 at #31. Defense News named Mission Essential to its list of Top 100 defense contractors in 2012, 2013, and 2014.
The Association of the United States Army named Mission Essential its member company of the month for July 2012, noting that, "For the current conflicts with which the US Army is involved, communication can be more valuable than weaponry: so the United States can share its message of good will with those we can help while deciphering the message of those who would do us harm.”
The company has won many awards in its hometown of Columbus, Ohio. In 2010, Mission Essential’s ad campaigns won awards from the Columbus Society for Communicating Arts. In 2011, the Columbus Business Journal named Mission Essential the No. 1 government contractor in Central Ohio.
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- "Subcontracting: Who’s minding the store?". Hearing transcript. Commission on Wartime Contracting. July 26, 2010. Retrieved December 13, 2010.
- "Omar Berdouni - Actor". Actor profile. IMDB. Retrieved May 5, 2014.
- "Mission Essential Recalls Its Pivotal Role In The Alabama Hijacking, As Seen In "Captain Phillips"" (Press release). Mission Essential. October 11, 2013. Retrieved May 5, 2014.
- Wilson, Zachary. “Eagle Flag exercise expands, achieves new milestones”, “U.S. Air Force Expeditionary Center,” August 5, 2010
- DeHart, Christopher. “Army North’s TF-51 successfully completes catastrophic disaster exercise mission”, “Army North,” August 22, 2013
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- "Subcontracting: Who’s minding the store?". Hearing transcript. Commission on Wartime Contracting. 26 July 2010. Retrieved 13 December 2010.
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- Day, Monica (August 9, 2013). "Mission Essential, Ride 2 Recovery Partner For Pelotonia". NBC 4. Retrieved May 5, 2014.
- "Mission Essential Helps Healing Heroes With $25k Donation To Ride 2 Recovery" (Press release). Mission Essential. November 11, 2013. Retrieved May 5, 2014.
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- "Mission Essential Raises $140,000 And Increases Awareness For Veterans In 1st Annual Ohio Honor Ride" (Press release). June 20, 2014. Retrieved July 22, 2014.
- "Mission Essential Announces 4x Increase In Donation To Cancer Research, Supports Recovering Veterans". Mission Essential. November 6, 2013. Retrieved May 5, 2014.
- "Deployed Troops Raise Money for Wounded". Fayetteville Observer. January 27, 2013. Retrieved July 1, 2013.
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- "Response to A World of Troubles blog, "Afghan Interpreters Worked In Most Dangerous Areas For No Pay."" (Press release). Missionep.com. December 1, 2010. Retrieved December 13, 2010.
- Schachtman, Noah. “Unlimited Talk, Only $679 Million: Inside the No-Bid Deal for Afghan Interpreters”, Wired, May 12, 2010
- Mosk, Matthew, Ross, Brian and Rhee, Joseph. “Exclusive: Whistleblower Claims Many U.S. Interpreters Can't Speak Afghan Languages”, “ABC,” September 8, 2010
- Isenberg, David. “ABC J'accuse MEP: There is no there there”, “The Huffington Post,” September 14, 2010
- Babbin, Jed. “ABC News' Credibility 'Lost in Translation'”, “The American Spectator,” September 22, 2010
- Mosk, Matthew. “Judge: Lawsuit Alleging Firm Supplied Army With Unqualified Translators Can Proceed”, “ABC News,” November 9, 2010
- "Mission Essential Personnel Statement On Court Case Dismissal" (Press release). Mission Essential Personnel. February 10, 2011. Retrieved February 28, 2011.
- Lardner, Richard. “Mission Essential Personnel, U.S. Defense Contractor, Accused Of Negligence After U.S. Soldiers' Death”, “The Associated Press,” July 12, 2011
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