Mobile by Sainsbury's
|Founded||1 July 2013|
|Area served||United Kingdom|
|Products||Mobile telecommunications products and services|
Sainsbury's original mobile virtual network was launched in 2001 but only lived until 2003. The new service, Mobile by Sainsbury's, launched in July 2013, and follows earlier mobile network launches by supermarket rivals Tesco and Asda.
On 18 October 2000, Sainsbury's announced that they will be launching a new MVNO in the UK, called Sainsbury's One, which would be using the BT Cellnet network (which became O2 in 2002). It would offer the lowest prices in a 'Rate and Compare' customer strategy. The service commenced on 2 January 2001. The 'One' brand name was later dropped.
Sainsbury's Mobile ended up in a commercial failure. In autumn 2002, Sir Peter Davis admitted in a letter written to a complaining customer that the standard of service had not been of the standard expected. Near the end of its lifetime it only managed to gain 60,000 subscribers, and one of its partners, Mosaic Group Inc., became defunct. On 18 July 2003, Sainsbury's announced that its mobile customers will be transferred to O2's tariffs, marking the end of Sainsbury's mobile virtual network.
On 23 September 2008, it was reported that Sainsbury's was set to launch a mobile network once again. Three years later on 28 October 2011, Sainsbury's finally got the go-ahead and was close to sealing a deal with a network operator. After several delays, the new Mobile by Sainsbury's service was announced on 1 July 2013 in a partnership with Vodafone UK. The service launched on 24 July 2013.
In February 2014 a new set of bundles were quietly launched reducing the costs of the 2 larger bundles, increasing the minutes available for the 2 cheapest tariffs, and doubling the amount of data available.
- £10, 300 mins, unlimited texts, 500 MB data
- £12.50, 500 mins, unlimited texts, 1 GB data
- £15, 800 mins, unlimited texts, 2 GB data
All come with double Nectar points on Sainsbury's shopping and fuel for the 30 day life of the bundle and a family of four can link their phone accounts to the same loyalty card; Sainsbury's claimed a family of four could earn £180 in Nectar points per year.
All come with double Nectar points when topping up.
Mobile by Sainsbury's operates using Vodafone's network, so it gives the same level of UK coverage as Vodafone — 99% of the UK for 2G, and roaming coverage in over 200 countries around the world.
Initial marketing was handled by Cake, who pitched the service at mothers and families, seeking to play on Sainsbury's status as a trusted brand.
Cable.co.uk were critical of the poor value for money offered and Sainsbury's lack of experience in mobile phones, while praising the coverage and offer of emergency credit. This review was before the new bundles launched in February 2014.
- Henderson, Rik (2013-07-24). "Mobile by Sainsbury's opens for business, PAYG plans earn double Nectar points". Pocket-lint. Retrieved 2013-08-01.
- "Sainsbury's launches mobile network in partnership with Vodafone". Independent. Retrieved 10 January 2014.
- "Mobile by Sainsbury's phone network launched". Expert Reviews. Retrieved 10 January 2014.
- Curtis, Sophie (24 July 2013). "Sainsbury's launches pay-as-you-go mobile network". The Telegraph. Retrieved 10 January 2014.
- Owens, John. "Sainsbury's calls in Cake for six-month mobile launch project". Marketing Magazine. Retrieved 10 January 2014.
- Ricci, Hannah (October 15, 2013). "Is Mobile by Sainsbury’s any good?". Cable.co.uk. Retrieved 10 January 2014.