|This article needs additional citations for verification. (October 2011)|
|Founded||July 27, 2001|
|Headquarters||25 Canada Square, London, United Kingdom|
|Key people||Siegfried Heimgaertner, CEO
David Sear CCO
David Clarke, CFO
Neil Ward, CPO
Roland Schaar, SVP Technology
Georg von Brevern, SVP Corporate Office
Tom Gregory, SVP Operations
Nilesh K. Pandya, SVP Emerging Markets
Nick Walker, SVP Human Resources
Udo Müller, CEO and SVP paysafecard
|Revenue||€200 million (2012)|
|Parent||CVC Capital Partners|
Skrill (formerly Moneybookers) is an e-commerce business that allows payments and money transfers to be made through the Internet, with a focus on low-cost international money transfers. It is owned and operated by Skrill Limited, a UK-based company registered as a Money Service Business with Her Majesty's Revenue and Customs, regulated by the Financial Conduct Authority and licensed to operate within the European Union.
The moneybookers.com domain was first registered on 17 June 2001. On 27 July 2001, a company named Moneybookers Limited was incorporated in the United Kingdom. The moneybookers.com website along with the online payment system was launched on 1 April 2002. Almost 2 million new users registered with Moneybookers in the initial 1.5 years of operation. On 2 September 2008, Moneybookers claimed to operate in all countries of the world and handle over 5.5 million accounts.
In February 2010, The Sunday Times ranked Moneybookers as the fastest growing private equity backed firm in the United Kingdom based on profits. As of May 2012, the company boasts of 25 million customers, including 120,000 merchant accounts, its payment gateway being integrated by a number of global online brands such as Facebook, Skype and eBay.
In 2011, Moneybookers announced that they would rebrand their service as Skrill. The rebranding of the product was completed in Q3 2013.
According to Better Business Bureau review, Skrill has a very poor reputation with fraudulent behaviour which is proved by 52 complaints submitted by victimized users, most of the complaints cite unauthorized and fraudulent charges, poor and unreachable customer service, and deceptive selling practices, almost all of which appear to be linked to sudden account freezes and withheld funds. Many customer reviews are favorable, for example in a 2011 survey by the online seller news blog eCommerce Bytes, Skrill received the second highest ranking out of all payment services.
Skrill allows for sending and receiving payments in 41 currencies, supporting major credit and debit cards. Restrictions include countries on US and/or EU economic sanctions list. Since 2008, US-based customers could not receive money from non-US Skrill accounts, and non-US customers could not upload funds or send payments using US payment cards or bank accounts. As of February 2013[update], United States is not included on the list of supported countries.
Skrill accounts can be held in any of major currencies but once the first transaction is made it is not possible to change the account's currency.
Individual customers can open an account with Skrill through registering their email address and certain personal data on the company's website. Completing an optional identity verification process allows sending/receiving higher-value payments. Accounts are identified by email address(es) associated with them; consequently, payments from a Skrill account (other than withdrawals to own bank account or a payment card) are processed by "sending" money to an email address. An email address once assigned to a Skrill account can only be altered or removed with help of Skrill support, and there is a limit of four email addresses per account. An "inactivity fee" is charged on accounts that have not been used for a more than 12 months.
High-turnover customers are offered premium membership called "Skrill VIP" that includes additional features, e.g., a security token, multi-currency accounts and the ability to earn loyalty points.
For businesses, Skrill offers a payment gateway, escrow payments as well as web SMS and fax sending services. Unlike some of its competitors, Skrill does not usually get involved in merchandise disputes, and the availability of credit card chargebacks may be limited.
In August 2010, Skrill blocked the account operated by WikiLeaks as a donation collection account, citing the organisation's addition to Australian blacklists and American watchlists. This decision came under fire by free speech activists worldwide as complicit with out-of-court pressure applied on WikiLeaks by the government of the United States, as WikiLeaks had not been directly charged with any crime.
As of the start of the 2013/14 English football season, Skrill agreed to sponsor the Conference football league. The initial three year deal saw the league's three divisions known as the Skrill Premier, Skrill South and Skrill North. However, the deal was ended after less than one year.
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- David Leigh and Rob Evans, WikiLeaks says funding has been blocked after government blacklisting The Guardian (14 October 2010).