In the video, a girl called Kim (played by Sherwood) sits frustrated on the stairs and cries. Bow Wow notices her and tries to make her laugh. Before he left he gave her his phone number. Later he calls her and they start a conversation, but Kim's abusive and drunk ex-boyfriend knocks on the door.
At this point the screen splits in two: The right side shows the storyline, where Kim hangs up the phone and let her ex-boyfriend enter, who puts her in his car and drive away. While the driving they dispute and soon they got into a deadly car accident, where they died.
The left side shows where Kim didn't hang up the phone and leaves her ex outside, who then walked away. She then continued her conversation with Bow Wow. Some days later, Bow Wow and Kim are sitting on a park bench and kiss. At the end both are sitting together on the stairs, where Kim (at the start of this video) sat and cried.
The music video also features a short part of Bow Wow's song "The Don, The Dutch", a track that also appears on his album Unleashed.