My Coke Rewards
My Coke Rewards official logo
|Type of site||Customer loyalty|
|Available language(s)||1 language|
|Created by||The Coca-Cola Company|
|Launched||February 20, 2006|
My Coke Rewards is a customer loyalty marketing program for The Coca-Cola Company. Customers enter codes found on specially marked packages of Coca-Cola products on a website. Codes can also be entered "on the go" by texting them from a cell phone. These codes are converted into virtual "points" which can in turn be redeemed by members for various prizes or sweepstakes entries.
The program was first launched in 2006. By November of that year, more than one million prizes had been redeemed. The program has since been extended every year for the past 5 years with the current extension until December 31, 2013.
The program has always featured limits on the number of codes and points that could be redeemed at one time. Prior to February 17, 2009, members were limited to entering 10 codes per day, regardless of the number of points that this represented. Members who entered 10 codes from 32-can packages could, under this system, earn a total of 250 points per day, or 1,750 per week. This represented that maximum rate at which points could be accrued without the use of bonus points and similar promotions.
On February 17, 2009, this system was changed. Members are now limited to entering 120 points per week, regardless of the number of codes redeemed per day. Bonus points and promotional offers such as “Double Points Days” are still not subject to this weekly limit. My Coke Rewards now has a meter that tells the member how many points they earned during the current week, and whether they have reached the 120 point-per-week limit. Attempts to enter codes that exceed the limit (for example, entering 10-point code once you have accumulated 119 points) do not cause overflow; the participant is told to “hold on to that code”.
In addition, MyCokeRewards features an expiration date on the codes that have been entered. Currently, points expire after 90 days of user account inactivity, meaning a customer must either add points to their account or claim a prize within 90 days to ensure their points do not expire.
In the UK version of the program, Coke Zone, customers can also avert point expiration by simply logging on to the website. Their codes are issued on a time-limited basis and expire at the end of the month containing the best before date of the relevant product. This program is scheduled to be terminated after October 15, 2013, and all points earned will expire at 11:59 pm on that date.
There are two types of codes: single-use and multi-use codes. Single-use codes like those found on Coke products contain a mix of letters and numbers. These codes can only be used once; if they have been entered in any account they will not work again. By contrast, multi-use codes are identified by being all numeric and may be entered by multiple users. Thus far the multi-use codes have all started with the digits 10008. They have been distributed through email, including during the 2006 Christmas holiday season, as well as through direct mail and print advertising campaigns in various magazines and other publications. Both Blockbuster and Disney (with Pirates of the Caribbean) have participated in such special promotions.
|This section needs additional citations for verification. (November 2010)|
The program is one of several marketing campaigns that have come under fire from the Center for Digital Democracy, an advocacy group interested in regulating how food products are marketed to children. Coca-Cola's online marketing techniques are included in a 98-page report issued in May 2007 by the center and the American University called "Interactive Food & Beverage Marketing: Targeting Children and Youth" which criticizes the program for collecting personal information from children and for promoting obesity.
Childhood obesity was also a concern for weight-loss instructor Julia Griggs Havey who sued Coca-Cola over the program in 2006, but dropped her lawsuit a few weeks later. The lawsuit was dropped for the specific reason of it being frivolous, since there was a misinterpretation as to what was required of a user in order to accumulate Coke points and obtain the currently available reward prizes. The first assumption—that those who have Coke codes must purchase the product in order to redeem them—was shown to be untrue, as Coke stated they took into consideration that users may obtain codes from others. Second, it was pointed out that the Coca-Cola Company has other products besides Coca-Cola, including Powerade, Powerade Zero and Dasani water that are available for those who do not wish to consume high amounts of high-fructose corn syrup or caffeine. Additionally, many grocery stores and discount stores offer Coca-Cola products (often imported) that are sweetened with sugar instead of high fructose corn syrup.
Some customers[who?] have further accused Coca-Cola of utilizing "bait-and-switch" tactics in the program. They claim that the prizes for which they had been saving are either constantly out of stock or are no longer available. Some items have experienced steep unexpected price increases, as well; for example the coupons for a free 20 ounce bottle of Coke increased 67% (from 24 points to 40), a $75 Blockbuster gift card which used to cost 722 points went up to 1020 points (a 41% increase) before being discontinued, a single Napster download went from 35 to 70 points from 2010 to 2011 (and 10 from 350 to 700, a 100% increase), and the price of a GPX docking station went up from 975 points to 1820 (an 87% increase). These increases, it should be noted, took place at the same time as Coca-Cola was taking drastic measures to decrease the number of points awarded (through its February 2009 rule changes which reduced the maximum number of points from 1,750 per week to 120 per week).
For its part, Coca Cola has maintained that all prizes in the My Point Rewards program are available "while supplies last," and that there is no guarantee expressed or intended that a given prize will either continue to be offered or continue to be offered at the same price.
Some prizes are advertised as "free." For example, a customer may redeem points for a "free 20 oz. sparkling product." What the customer receives is a manufacturers coupon. These coupons are not accepted at all retailers who sell Coca-Cola products, which can be frustrating to customers. Also, when a customer finds a retailer who does accept the coupons, he or she is responsible for sales tax on the retail price of the product plus any state container deposits. In California, for example, redeeming a "free" coupon for a 20 oz. beverage will cost the consumer $0.20. Likewise, only one such coupon can be used per transaction.
- Official FAQ.
- Coca-Cola North America Announces Launch of "My Coke Rewards" Largest Program of Its Kind in Coca-Cola History, The Coca-Cola Company press release, 2006-02-28.
- My Coke Rewards Celebrates Redemption of One Millionth Reward and Offers 20 Million Free Bonus Points for the Holidays, PR Newswire, November 9, 2006.
- "FAQ". My Coke Rewards. 2012-03-01. Retrieved 2012-10-21.
- My Coke Rewards.
- "Coke Zone terms and conditions". Cokezone.co.uk. Retrieved 2013-07-15.
- "Coke Zone help". Cokezone.co.uk. Retrieved 2013-07-15.
- Marketing brief - "Interactive Food & Beverage Marketing" (PDF).
- Full report -- "Interactive Food & Beverage Marketing" (PDF).
- Stefanie Olsen (May 17, 2007). "Protecting kids from online food ads". CNET news. Archived from the original on January 19, 2013. Retrieved May 17, 2007.
- Woman drops suit against Coca-Cola, St. Petersburg Times, 2006-08-06.[dead link]
- Terms and conditions