NSL Services Group

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NSL Services Group logo.png

Now known simply as NSL rather than NSL Services Group , was formed in Spring 2007 by the demerger of NCP into two separate businesses, and provides parking enforcement, bus and coach operations, city centre CCTV monitoring, back office processing, "iconic"[1] streetscape consultancy and debt recovery. They also operate services internationally.

The company was demerged from National Car Parks as NCP Services in 2007, and became NSL Services Group in April 2009. It is owned by the private equity firm AAC Capital Partners.

Company overview[edit]

NSL is a UK market leader in on-street parking enforcement, running contracts on behalf of more than 60 local authorities and two national Government organisations – the DVLA and the Northern Ireland Roads Service. They also work with BAA at Heathrow and Gatwick airports, transporting people between terminals.

They are one of fewer than 50 companies nationwide to achieve Investor in People Champion status and won the Training Award at the 2007 British Parking Awards.{www.britishparkingawards.co.uk/Resources/parkingwinners07a.doc]

http://www.bbc.co.uk/news/uk-england-london-17190084 reports that NSL had a bad experience at a January 2012 Employment Tribunal.

NSL has been subject to investigation into unfair practices by Channel 4's Cutting Edge programme http://www.youtube.com/watch?v=Ka01qtxymVs

Westminster Council CEOs (outsourced to NSL) have also been filmed using illegal tactics to block cars http://www.youtube.com/watch?v=v-F4QLkZpsQ

NSL Passenger Transport[edit]

NSL Services operates coaching and transfer services for both Heathrow and gatwick airports on behalf of BAA, and provides secure transport services, such as hospital, bariatric and care transfers for the health service through its subsidiary NSL Care Services and the UK brand Patient First. They were chosen by NHS Kent and Medway to operate non-emergency patient transport service in January 2013.[2] In January 2014 The Care Quality Commission (CQC) said the service did not meet mandatory standards in four out of five areas. It found patients had experienced long waits and some staff had not undergone criminal record checks.[3] In April 2014 the clinical commissioning groups in Kent agreed to provide an extra £1.6m for their contract as part of a “last chance” deal to improve its performance. Ian Ayres, chief officer for West Kent Clinical Commissioning Group, which manages the contract on behalf of eight CCGs in Kent and Medway told the Kent County Council Scrutiny Committee "The information which was available to commissioners drawing up the invitation to tender was incomplete, and therefore so was the specification."[4]

Other Services[edit]

NSL also provide a number of other services. These include:

  • Park and ride sites in Oxford and Durham.
  • Planning and designing "streetscapes".
  • Traffic rule enforcement, parking and traffic attendants.
  • Care services: patient transfers to the NHS.

See also[edit]

External links[edit]


  1. ^ "Consultancy Services". NSL Services Group. Retrieved 24 September 2013. 
  2. ^ "Kent and Medway pens patient transport contract". Health Service Journal. 16 January 2013. Retrieved 26 May 2014. 
  3. ^ "NSL Kent private ambulance service could face closure". BBC News. 31 January 2014. Retrieved 26 May 2014. 
  4. ^ "CCGs strike 'last chance' deal to rescue ambulance contract". Health Service Journal. 25 April 2014. Retrieved 26 May 2014.