Natalie Ceeney

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Natalie Anna Ceeney CBE (born 22 August 1971) is Chief Executive of HMCTS. She was previously head of customer standards at the HSBC bank.[1] and prior to that the Chief Executive and Chief Ombudsman of the UK's Financial Ombudsman Service.[2]

Early life[edit]

She was born in the Epping Forest District of Essex. She attended the independent Forest School (Walthamstow).[3][4] She took her A levels when she was 16,[5] then went to the University of Cambridge in 1988 one year early. She attended Newnham College, Cambridge, initially studying Maths, where she gained a first class degree. From 1990-1 she was the President of Cambridge University Students' Union.


She began her career at the NHS in 1991, becoming a manager from 1992-94 at Northwick Park Hospital, later working from 1992-94 at Hertfordshire Health Agency (in Welwyn Garden City), and from 1996-8 at Great Ormond Street Hospital. She led strategic consultancy projects across a range of industries at McKinsey & Company. She worked at the British Library from 2001 to 2005.

The National Archives[edit]

From 2005 to 2010 she was Chief Executive of the The National Archives, known as the Keeper of Public Records and Historic Manuscripts Commissioner. She was appointed on 17 October 2005, with her appointment announced in August 2005.[4]

Financial Ombudsman Service[edit]

She became Chief Ombudsman of the Financial Ombudsman Service in March 2010. Her appointment was announced on 11 January 2010.[6] She left the Financial Ombudsman Service in November 2013.[2]


In February 2014 she became head of customer standards at the bank HSBC, in a move described as likely to "raise eyebrows".[1]

Her Majesty's Courts and Tribunal Service[edit]

On 4 November 2014 it was announced that Ceeney is to become Chief Executive of HMCTS from 5 January 2015.[7]

Personal life[edit]

She married Dr Simon Chaplin in 2007; he is a medical historian. She was awarded the CBE in the 2010 New Year Honours.


  1. ^ a b Steiner, Rupert (31 January 2014). "Consumer champion Natalie Ceeney swaps sides to work for HSBC bank". Daily Mail. Retrieved 15 February 2014. 
  2. ^ a b Holt, Natalie (15 November 2013). "FOS chief exec Natalie Ceeney steps down". Money Marketing. Retrieved 12 December 2013. 
  3. ^ Forest School
  4. ^ a b Fenton, Ben (13 August 2005). "Management consultant gets top post at Archives". The Daily Telegraph. Retrieved 12 December 2013. 
  5. ^ "The Business On... Natalie Ceeney Chief executive, Financial Ombudsman". The Independent. 19 May 2011. Retrieved 12 December 2013. 
  6. ^ Appointment
  7. ^ "New HM Courts & Tribunals Service chief executive appointed". 4 November 2014. Retrieved 4 November 2014. 

External links[edit]

Political offices
Preceded by
Kathryn Robinson
President of the
Cambridge University Students' Union

1990 – 1991
Succeeded by
Bridget Martindale