National Express East Anglia

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National Express East Anglia
National Express East Anglia.png
90015 at Liverpool Street.jpg
Info
Franchise(s): Greater Anglia
1 April 2004 - 4 February 2012
Main region(s): East of England
Other region(s): London
Stations called at: 168
National Rail abbreviation: LE
Parent company: National Express Group
Web site: www.nationalexpresseastanglia.com
Route map
Route map

National Express East Anglia[1] (NXEA) was a train operating company in the United Kingdom owned by National Express that operated the Greater Anglia Rail Franchise from April 2004 until February 2012. Originally trading as One, it was rebranded National Express East Anglia in February 2008. It provided local, suburban and express services from London Liverpool Street station to destinations in Essex, Hertfordshire, Cambridgeshire, Suffolk and Norfolk in the East of England.

History[edit]

When the British Rail services operating out of London London Liverpool Street were privatised in January 1997, they were divided up between three train operating companies, Anglia Railways, First Great Eastern and West Anglia Great Northern.

In December 2001 the Strategic Rail Authority announced it planned to combine all of the services operating out of London Liverpool Street into one Greater Anglia Rail Franchise.[2][3]

In April 2003 the Strategic Rail Authority announced that Arriva, GB Railways and National Express had been shortlisted to bid for the new franchise.[4] In December 2003 the Strategic Rail Authority awarded the franchise to National Express with all the services operated by Anglia Railways and First Great Eastern along with those out of London Liverpool Street by West Anglia Great Northern, transferring to One on 1 April 2004.[5][6] The franchise was to run until March 2011, with provision for a three-year extension until if performance targets were met.

The area names from the former franchises were initially retained as sub-brands by the new franchise, One Anglia, One Great Eastern and One West Anglia, however other than Stansted Express all services were soon branded as just One, reflecting the union of the three smaller franchises into one single franchise and standing for "Operated by National Express". This led to passenger confusion as they were unable to establish if announcements were for the 07:20 One service, or the 07:21 service resulting in the company's name being omitted from announcements.[7]

As part of a group wide rebranding exercise the franchise was rebranded as National Express East Anglia in February 2008.[8][9]

In November 2009 the Department for Transport announced that National Express would not be granted the three-year extension that it had met the criteria for, because of it defaulting on the National Express East Coast franchise.[10][11]

Following the change of government at the 2010 General Election, the Department for Transport announced that all refranchising would be put on hold while a review was conducted into the franchising process.[12][13] As a result National Express were granted an initial extension until October 2011, followed by another until February 2012.[14]

47818 at Cambridge on 23 August 2004. Owned by Cotswold Rail but painted in One livery, this locomotive was used extensively over the summer of 2004 to haul services between Norwich and London Liverpool Street which had been diverted from their usual electrified route because of engineering work at Ipswich.
A Driving Van Trailer leads a set of Mark 3 carriages on a London Liverpool Street to Norwich service on 12 April 2007

Services[edit]

379001 at Norwich on a test run

In addition to its domestic services, the company was also a partner with Stena Line and Nederlandse Spoorwegen in the Dutchflyer service. Most of the London services use Liverpool Street as their terminus. This station is visited by 123 million people a year.[15] In 2005, they also started a service from Stansted Airport to Stratford.

Former Anglia franchise[edit]

Former Great Eastern franchise[edit]

Reliveried West Anglia 317505 at London Liverpool Street

Former West Anglia Great Northern franchise[edit]

For eight weeks in summer 2004 Ipswich tunnel was closed with One running two Norwich to Liverpool Street services via Cambridge with Cotswold Rail Class 47s.[17]

In December 2004 the Liverpool Street to Harwich International Boat Trains ceased to be run by Class 86s and Mark 2s with EMUs taking over.[18] New services were introduced from Liverpool Street to Lowestoft and Peterborough via Ipswich.[19]

In December 2010 Liverpool Street to Lowestoft and Peterborough services were curtailed south of Ipswich.[20]

Stansted Express sub-brand[edit]

National Express branding for the Stansted Express
  • Express Rail Air Link Service between Liverpool Street and Stansted Airport

Rolling stock[edit]

One inherited a fleet of Class 86, Mark 2 carriages, Driving Brake Standard Opens, Class 150, Class 153 and Class 170 Turbostar, Class 312, Class 315, Class 317, Class 321 and Class 360s from Anglia Railways, First Great Eastern and West Anglia Great Northern.

A franchise commitment was the replacement of the Class 86s and Mark 2 carriages with Class 90s and Mark 3 carriages that were being replaced by Virgin West Coast. Initially the Mark 3s entered service in the same run down condition as they had left Virgin, before all were overhauled at Bombardier, Derby. The last Class 86s and Mark 2 carriages were withdrawn in late 2005.

In 2005 the Class 150s were exchanged with nine Class 156s from Central Trains.

In 2009 National Express East Anglia received 17 Class 321s transferred from London Midland.

Another franchise commitment was the procurement of new stock for the Stansted Express service. This resulted in 30 four-carriage Class 379 Electrostars being ordered with the first entering service in March 2011.[21]

A Class 47 was hired from Cotswold Rail for use on rescue duties and to haul the initial weekday and later Summer Saturday only services from Norwich to Great Yarmouth. After Cotswold ceased trading in 2009, Direct Rail Services Class 47s were hired. EWS often provided a Class 90s to cover for unavailability of One's fleet.

Fleet at start of franchise[edit]

Class Image Type Top speed Number Built Withdrawn Inherited from
mph km/h
Class 47 47818 at Cambridge.JPG diesel locomotive 100 161 Hired from
Cotswold Rail
1962–1968 2009[a] N/A
Class 86 86227 'Golden Jubilee' at Ipswich.JPG electric locomotive 100 161 15 1965-1966 2005 Anglia Railways
Class 150/2 Sprinter 150245 at Cambridge.JPG diesel multiple unit 75 121 10 1984-1987 2004[b] Anglia Railways
Class 153 Super Sprinter 153335 'Michael Palin' at Cambridge.JPG diesel multiple unit 75 121 7 1987–1988 2 in 2004[b] Anglia Railways
Class 170/2 Turbostar NXEA170202.JPG diesel multiple unit 100 161 12 1999–2002 N/A Anglia Railways
Class 312 312718 and 312721 at Kirby Cross.JPG electric multiple unit 90 145 24 1975-1978 2004 First Great Eastern
Class 315 315833 D Liverpool Street.JPG electric multiple unit 75 121 61 1980–1981 N/A First Great Eastern & WAGN
Class 317/1 317316 at Cambridge.JPG electric multiple unit 100 161 27 1981–1982 2006[c] WAGN
Class 317/6 Class 317.jpg electric multiple unit 100 161 24 1985–1987 N/A WAGN
Class 317/7 317719 NatEx East Anglia LST.JPG electric multiple unit 100 161 9 1981–1982 2012[d] WAGN
Class 321 321359 C Norwich.JPG electric multiple unit 100 161 77 1988–1990 N/A First Great Eastern
Class 360/1 Desiro 360109 at Marks Tey.jpg electric multiple unit 100 161 21 2002–2003 N/A First Great Eastern
Mark 2 carriage Mk 2F TSO 6035 at Carlisle.JPG carriage 100 161 115 1964–1975 2005 Anglia Railways
Rail-DBSO-9710-amoswolfe.jpg Driving Brake Standard Open 100 161 13 1979-1986 2006 Anglia Railways
  1. ^ Hired from Direct Rail Services after liquidation of Cotswold Rail.
  2. ^ a b Transferred to Central Trains.
  3. ^ Converted to 317/5 & 317/8.
  4. ^ Withdrawn at end of franchise.

Fleet at end of franchise[edit]

Class Image Cars per set Type Top speed Number Routes operated Built
mph km/h
Class 47 Stobart Pullman hauled by DRS 47712 photo 1.jpg N/A diesel locomotive 100 161 Hired from
Direct Rail Services
Train Rescue
Norwich - Great Yarmouth
(Summer Only),
Norwich - Lowestoft
(Summer Only)
1962–1968
Class 90 90008 at Norwich.jpg N/A electric locomotive 110 177 15 London - Norwich 1987–1990
Class 153 Super Sprinter 153335 'Michael Palin' at Cambridge.JPG 1 diesel multiple unit 75 121 5 Ipswich - Felixstowe,
Norwich - Great Yarmouth,
Norwich - Lowestoft
,
Sudbury - Marks Tey
1987–1988
Class 156 Super Sprinter 156419 at Sudbury 1.jpg 2 diesel multiple unit 75 121 9 Ipswich - Saxmundham,
Norwich - Great Yarmouth,
Norwich - Lowestoft
,
Norwich - Sheringham,
Sudbury - Marks Tey
1987–1989
Class 170/2 Turbostar 170206 at Marks Tey.jpg 2 or 3 diesel multiple unit 100 161 12 Ipswich - Cambridge,
Ipswich - Peterborough,
Ipswich - Lowestoft,
Norwich - Cambridge
1999–2002
Class 315 Unit 315838 at Ilford.JPG 4 electric multiple unit 75 121 61 London - Shenfield,
London - Hertford East
London - Enfield Town,
London - Cheshunt
1980–1981
Class 317/5 NXEA 317506 Liverpool Street AB1.JPG 4 electric multiple unit 100 161 15 London - Stansted Airport,
London - Cambridge,
London - Hertford East,
London - Chingford,
Stratford - Bishop Stortford,
1981–1982
Class 317/6 Class 317.jpg 4 electric multiple unit 100 161 24 London - Stansted Airport,
London - Cambridge,
London - Hertford East,
London - Chingford,
Stratford - Bishop Stortford,
Romford - Upminster
1985–1987
Class 317/7 317719 NatEx East Anglia LST.JPG 4 electric multiple unit 100 161 9
(Withdrawn when
franchise ended)
London - Stansted Airport,
London - Cambridge,
London - Hertford East,
London - Norwich,
London - Harwich International
1981–1982
Class 317/8 317881 at Stratford.jpg 4 electric multiple unit 100 161 12 London - Stansted Airport,
London - Cambridge,
London - Hertford East,
London - Chingford,
Stratford - Bishop Stortford
1981–1982
Class 321 321311 NatEx East Anglia LST.JPG 4 electric multiple unit 100 161 94 London - Braintree,
London - Ipswich,
London - Southend Victoria,
London - Clacton,
Colchester - Walton-on-Naze
,
Manningtree - Harwich,
Wickford - Southminster
1988–1990
Class 360/1 Desiro Class 360 118 desiro in nxea at liverpoolstreet.jpg 4 electric multiple unit 100 161 21 London - Ipswich,
London - Clacton,
London - Colchester Town
2002–2003
Class 379 Electrostar 379001 at Norwich 8 January 2011.jpg 4 electric multiple unit 100 161 30 London - Stansted Airport
London - Cambridge
2010–2011
Mark 3 carriage National express East Anglia Mark 3A RFM 10247.JPG N/A carriage 125 201 120 London - Norwich
Norwich - Great Yarmouth
(Summer Only),
Norwich - Lowestoft
(Summer Only)
1975–1988
Mk3DVT-82143 at Liverpool Street.jpg N/A Driving Van Trailer 110 177 15 London - Norwich
Norwich - Great Yarmouth
(Summer Only),
Norwich - Lowestoft
(Summer Only)
1988

Diagrams[edit]

Class 360:

Class 360 National Express East Anglia Diagram.PNG

Class 321:

Class 321 National Express East Anglia Diagram.PNG

Class 379:

National Express East Anglia class 379 unbranded.png

Performance[edit]

Infrastructure problems have affected performance. According to Network Rail, the main problems have been track-circuit failures, broken rails, track faults, points failures and overhead line equipment (OLE) failures.[22] Network Rail, which is responsible for the infrastructure, intended to improve performance by work carried out during a planned closure of London Liverpool Street station over Christmas and New Year 2007/8. This allowed much of the outer London overhead line equipment to be replaced by modern, self-tensioning lines.[22] The work was carried out, but overran at short notice by some 24 hours, causing ridicule in the national press.[23]

Detailed figures (from the January edition of Modern Railways) of the miles covered per 5-minute delay for the year ending October 2009 showed that the most reliable trains in the fleet were again the Class 360 Desiros (mainly Clacton-on-Sea to London Liverpool Street), which achieved over 38,000 miles per five-minute delay. The 'workhorse' Class 321s by comparison returned some 21,500 miles per five-minute delay, while the 'Inter-City' Class 90 locomotive-hauled Norwich - Liverpool Street trains came in at some 14,000 miles per five-minute delay - this last figure being a 35% improvement on last year's 10,400. The Class 90 locomotives won the Silver Spanner award for InterCity rolling stock at the Annual National Rail Awards 2009.

For the twelve months to 8 December 2007, the average punctuality for all services was 89.6%.[24] Where delays occur, the company has paid compensation to those who request it as part of its Passengers' Charter.[25]

The latest performance figures for the fourth quarter of the 2010-11 year released by the Office of Rail Regulation (ORR) were 90.2% for the public performance measure (PPM)[26] for the quarter and 90.2% for the moving annual average (MAA)[27] for the twelve months up to the end of the fourth quarter. The PPM is up slightly compared to the previous quarter. Passenger satisfaction with the company in 2010 was the second lowest in the UK, at 79%.[28]

National Express East Anglia had poor industrial relations at the start of the franchise, with strikes by guards and drivers relating to ticket machines and rest day working respectively, but these issues were later resolved. Changes to the timetable were implemented in December 2005 in accordance with DfT requirements,[29] which left some stations without any off-peak service, although a new route was introduced between Hertford East and Stratford. Other timetable changes resulted in reduced access to the Berney Marshes by means of Berney Arms railway station but an extra 3,000 seats on the West Anglia Route.

Compensation[edit]

National Express East Anglia operated a Delay Repay scheme under the terms of its Passengers' Charter which is more generous than the minimum provided for by the National Rail Conditions of Carriage.[30] However it does mean passengers have to remember to claim compensation whereas the majority of the other train operating companies automatically provide compensation on season ticket renewals.

Demise[edit]

In March 2011 the Department for Transport announced that Abellio, Go-Ahead, and Stagecoach had been shortlisted to bid for the franchise.[31]

In October 2011 the Department for Transport awarded the new franchise to Abellio with the services operated by National Express East Anglia transferring to Greater Anglia on 5 February 2012.[32][33]

Gallery[edit]

References[edit]

  1. ^ Companies House extract company no 4955356 London Eastern Railway Limited
  2. ^ Rail Magazine Issue 426 9 Jan 2002 Page 4
  3. ^ New Greater Anglian Franchise Strategic Rail Authority 27 March 2002
  4. ^ Group shocked as rail bid fails BBC News 1 April 2003
  5. ^ National Express Group Announced as Preferred Bidder for new Greater Anglia Franchise Strategic Rail Authority 22 December 2003
  6. ^ National Express wins rail franchise The Telegraph 22 December 2003
  7. ^ Rail Magazine Issue 488 26 May 2004 Page 11
  8. ^ New Identity for National Express Group National Express Group plc 15 November 2007
  9. ^ Rail company rebrands as National Express Eastern Daily Press (Norwich) 27 February 2008
  10. ^ "National Express loses East Anglia rail franchise". BBC News. 26 November 2009. 
  11. ^ National Express loses East Anglia franchise three years early The Telegraph 26 November 2009
  12. ^ Rail Franchising Department for Transport 17 June 2010
  13. ^ "Franchise replacements put on hold by Department for Transport". RailNews (Stevenage). 18 June 2010. 
  14. ^ National Express wins extension to East Anglia rail franchise The Telegraph 15 September 2010
  15. ^ "Liverpool Street". Network Rail. 
  16. ^ Control will transfer to the Crossrail franchise in 2016, but the Crossrail service via central London will not start until construction is compete in 2018. "TfL Board Meeting Summary: DLR, Overground and Other Ways of Travelling". London Reconnections. 2 October 2008. 
  17. ^ The Blockade sulzerpower.com September 2004
  18. ^ Rail Magazine Issue 503 22 December 2004 Page 9
  19. ^ Rail Magazine Issue 502 8 December 2004 Page 34
  20. ^ Summer 2009 Newsletter Mid Anglia Rail Passengers Association
  21. ^ National Express unveils first new Class 379 Train at preview event National Express 13 October 2010
  22. ^ a b Network Rail - Route Plans 2007: Route 7 Great Eastern pp. 4-5
  23. ^ Jameson, Angela (3 January 2008). "Hamfisted handling of delays adds to the pain". The Times (London). 
  24. ^ National Express East Anglia - Performance bar
  25. ^ "Delay Repay". Julian Self. 5 April 2010. Retrieved 31 May 2011. 
  26. ^ "National Rail Trends Chapter 2". ORR. 
  27. ^ "Rail Performance up to 2010-11 Q4". Office of Rail Regulation. 
  28. ^ "National Passenger Survey Autumn 2010 Main Report". Passenger Focus. 
  29. ^ "Misery on the trains". Hoddesdon & Broxbourne Mercury. 16 December 2005. 
  30. ^ "Delay Repay Compensation". National Express East Anglia. Retrieved 31 May 2011. 
  31. ^ Shortlisted Bidders for Greater Anglia and Intercity West Coast Rail Franchises Department for Transport 24 March 2011
  32. ^ Greater Anglia rail franchise Department for Transport 20 October 2011
  33. ^ "Abellio has been awarded the Greater Anglia franchise" (Press release). Abellio. 20 October 2011. 

External links[edit]


Preceded by
Anglia Railways
InterCity Anglia franchise
Operator of Greater Anglia franchise
2004 - 2012
Succeeded by
Greater Anglia
Preceded by
First Great Eastern
Great Eastern franchise
Preceded by
West Anglia Great Northern
West Anglia Great Northern franchise