National Quality Research Center
From Wikipedia, the free encyclopedia
(Redirected from National Quality Research Center (NQRC))
 |
This article is an orphan, as few or no other articles link to it. Please introduce links to this page from related articles; suggestions may be available. (June 2010) |
 |
This article needs additional citations for verification. Please help improve this article by adding citations to reliable sources. Unsourced material may be challenged and removed. (February 2009) |
The National Quality Research Center ('NQRC') at the Stephen M. Ross School of Business, University of Michigan, is a research and teaching center focusing on the measurement of customer satisfaction and the study of its relationships to quality, customer retention, and other variables, for both private and public sector organizations, and for national economies. First and foremost, the NQRC is responsible for the production of the American Customer Satisfaction Index (ACSI) as well as most of the research done using ACSI data.[1]
[edit] References
- ^ Mehta, Pradip V. (2004). An Introduction to Quality Assurance for the Retailers. iUniverse. ISBN 0595313620.
 |
This Michigan school-related article is a stub. You can help Wikipedia by expanding it. |
