National Routeing Guide
The National Routeing Guide is a document, the definitive resource on the validity (and invalidity) of rail tickets for the purpose of rail travel in England, Wales, and Scotland (that is, the UK except Northern Ireland). As stated by the Rail Regulator, "[it] sets out passengers' rights to use the network flexibly". It is a book produced by the ATOC, which should always be carried by any rail ticket inspector. It is also always on hand to staff at manned stations.
Customers generally encounter the document in specific circumstances, when they wish to prove (or check) the validity of their ticket on a route which might at first not appear obvious. Since most rail travellers make 'simple' journeys, many will never encounter it. However, when making more complex journeys, it is important to stay "on route". The guide defines what this means. Individual tickets may restrict holders to a subset of the acceptable routes, usually by requiring them to travel through a particular station.
- The published guide is available online in PDF format, in 6 distinct sections (termed A-F), and includes an introduction and worked examples. This is identical to the version carried by rail workers, since it is derived from the ATOC website.
- A public paper copy of the guide is made available in the Office of Rail Regulation library, which is open to the public by appointment.
- In theory, paper copies are also available for public purchase, which in 2002 cost £12.50, the same price as one volume of the multi-part "National Fares Manual", which provides details of all fares on the network in 7 volumes. Enthusiasts using the routeing guide to identify good value travel often use the two together. However, paper copies are currently difficult to obtain and it is unknown if publication has ceased, although since the document is covered under the Freedom of Information Act a paper copy may be requested from the Department for Transport.
Issues of value to the traveller
"Ticketing arrangements on the UK's railways are notoriously arcane, but you can use the rules to get cheaper fares."
The routeing guide makes possible some of the recently publicised ticketing anomalies in the UK rail network such as saving money by purchasing tickets for long journeys as several discrete journeys instead, for example As such it is a powerful tool in the arsenal of the knowing consumer, given the current complexity of ticket choice on the UK rail network. It is also important for travellers who contemplate a different route when faced with disruption; under these circumstances staff may stamp or sign a ticket as valid via a different route.
When it was introduced, its primary aim was to "provide passengers with certainty about what travel their ticket buys them ", after many years of ambiguity over 'reasonable' journeys, therefore passengers are now quite within their rights to use it as a point of reference, since it has been written and approved by the transport companies.
The On-Route principle
The primary concern of those travelling is staying on a route acceptable for the ticket they have purchased. The customer is always on-route if they can answer yes to at least one of the below, according to section A of the guide:
- Is the train an advertised direct train from origin to destination?
- Is the customer on the shortest (by distance) route between origin and destination? (according to the mile distances listed in the National Rail Timetable, in theory, though not always in practice.)
The full routeing guide is consulted only upon answering 'No' to both questions. This can occur when the customer wishes or needs to change trains several times, either with a view to travelling on a particular line (for example to connect with a faster train), or because of a desire to break a journey at a given station not directly on the 'expected' route.
Passing through the same station twice is almost always forbidden, except where a rule or 'easement' allows it.
These easements are exceptions to the acceptable routes which are otherwise explicitly defined, and are listed in Section E of the Guide for easy reference. They are simple to understand one-line rules, and exist to ensure that in most circumstances the simplest journey is acceptable. For example, the "no doubling back" rule normally requires travellers changing from one line to another to change at the junction station. However, such stations are often small and poorly served, so local easements often exist to allow travel to the nearest major station. In many cases this enables the traveller to remain on 'fast' services.
"Easement 700221: Customers travelling from, to or via Truro to St Ives ... may double back between St Erth and Penzance. This easement applies in both directions."
Others are matters of convenience:
"Easement 020003: Passengers for Aviemore and Carrbridge are permitted to alight from the sleeper at Inverness and double back to their destination in the morning."
Some easements are negative, forbidding a route that might otherwise be acceptable.
Train Operating Companies may make special arrangements for disabled passengers, who have further exemptions on an individual case basis. This allows for different routes in certain situations, such as where normal practice is to walk between two nearby stations on different lines to catch a connecting train, which wheelchair users might find difficult. There are however no clear stated rules for defining what is "reasonable" for disabled people—this is presumably a matter of discretion. Some journeys must involve walks of up to 10 minutes in some cases between stations to make a connection (e.g. Farnborough (Main) to Farnborough North, Ash Vale to North Camp)
Three types of routes are acceptable: direct trains, shortest route, or mapped routes. The first two are simple and outlined above. Almost the whole of the routeing guide is taken up with specifying the third for the entire country.
- The UK rail network has stations which are deemed routeing points. These are principal stations, or junctions, shown in green on the adjacent map. Groups of nearby stations are sometimes treated as a single routeing point (e.g. "Portsmouth Stations").
- All other stations are associated with one or more routeing points. When a station has more than one routeing point available, fares from each routeing point to the other station are compared, and only those where the fare is equal to or cheaper than the overall journey are deemed appropriate.
Journeys The rules can be summarised thus:
- Where both stations have a common routeing point, only the shortest route between them is valid.
- Otherwise, for every pair of routeing points the guide lists at least one map (or series of maps) that may be used to get from one point to the other. These maps in turn define which lines are valid between routeing points. Any route on these maps is valid so long as it does not involve doubling back (passing through the same station twice), unless there is a specific easement allowing doubling back, or the doubling back is done within a station group for the purposes of interchange.
- Some ticket types have specific route restrictions, e.g. 'not London', or prescriptions e.g. 'Reading'.
The guide allows many journeys which one might not expect. Travelling from Cardiff to Cambridge via Swansea, Shrewsbury, and Birmingham is acceptable, for instance, rather than simply via London. Generally there are a large number of permitted routes which are rarely used because they are inconvenient, but which are nevertheless legitimate. Some travellers have reported being charged extra for 'special' routes, however.
Criticism and confusion
The ATOC maintains the National Routeing Guide as an online program , which some find helps calculate valid routes. Others find the rather basic site confuses matters, and prefer to use the 'paper' guide which ATOC makes available for download as a PDF document . The online program appears no longer to be available according to a discussion in July 2009.
The rail network is complex, and the routeing guide an inherited document, not one designed from scratch. As a nodal network, the rail system lends itself to logical computer analysis. Accordingly, under such detailed analysis by enthusiasts, the routeing system has been found to contain many idiosyncrasies. An infamous example is the following query and response sent to customer services: "What are the permitted routes where a ticket is routed 'not London'; in particular, what if the only route given in the Guide is [via] 'London'? A: In this case, you can use the ticket via London. The routes 'London' and 'not London' are not necessarily mutually exclusive." The latter sentence clearly defies logical explanation.
At one point the guide also permitted legitimate travel on a London to Carlisle ticket via Inverness, on a similar technicality, (travelling up the East coast, down the West, never needing to double back) though it is unknown whether anyone actually made such a journey. Other anomalies include the apparent option of using a cross-London ticket to travel via Cambridge.
The routeing guide now being available in computer form means that the traveller is one step removed from the rules of the system. In many cases the program produces results which cannot be explained by the PDF version's rules, and whilst the site implies the two are identical, the ATOC maintains the program provides the definitive answer as it is more recent. This has generated some protest on occasion, given that the queries into the system's working produces illogical results. As all travellers have a legal obligation to travel using a valid ticket, as the ticket forms part of a contract between traveller and train company (along with the National Rail Conditions of Carriage and the National Fares Manual), there is a sound argument that the principles of the routeing guide should be publicly available to enable compliance - a primary principle of contract law is that the terms of the contract must be known to all parties and available for scrutiny.
The ATOC's reluctance to answer questions about anomalies is often taken as confirmation of the opinion that the routeing guide consists of guidelines than actual rules on the finer points of logic.
- "Revised Routeing Guide approved by Regulator". Office of Rail Regulation. 1997.
- "Routeing Guide". Association of Train Operating Companies.
- "Request for copies of every paper/PDF version of the National Routeing Guide since its inception". What do They Know?.
- "10 legit ways to get cheaper rail fares". BBC. 13 March 2007.
- "Routeing Guide defines "reasonable" rail routes for the first time". Office of Rail Regulation. 1996.
- "ATOC Online Electronic Routeing Guide - Taken offline?". uk.railways usenet group. July 2009.
- Clive D.W. Feather (1998). "The Amazing Routeing Guide Question". RossRail.