NetCracker Technology Corp.

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NetCracker Technology Corp.
Industry Information Technology
Founded Massachusetts (1993)[1]
Headquarters Waltham, Massachusetts, United States
Key people
Andrew Feinberg (President & CEO)
Products Software
Services Consulting, Outsourcing, Managed Services, Solution Delivery, Operations and Maintenance

NetCracker Technology Corp., a subsidiary of NEC Corporation, is a provider of software and services for Business Support Systems (BSS) and Operations Support Systems (OSS). Its traditional clients are Tier 1 and Tier 2 Communications Service Providers, Fortune 500 companies, and the U.S. government. Select customers include América Móvil, AT&T, Bell Canada, BT, Cablemás, Cox Communications, Deutsche Telekom AG, DiGi, Defense Information Systems Agency, du, France Telecom Group, Intelsat, Maxis, Mobinil, MTS, NTT, O2, RTE, Shaw, Sprint, Swisscom, Tata Communications, Telcel, Telecom Italia, Telecom New Zealand, Telefónica, TeliaSonera, Telstra, TELUS, Time Warner Cable, tw telecom, UPC Broadband, U.S. Army, Verizon, Videotron, VimpelCom Group and Virgin Media.

The company also offers Professional Services (including consulting, delivery, and support), as well as Managed Services.

Headquartered in Waltham, Massachusetts, NetCracker maintains development facilities in the United States, Russia, Ukraine, and India, and has operations in North America, Europe, South Africa, Latin America, the Middle East, and the Asia-Pacific region. It also operates University Educational Training Centers in thirteen cities in Russia and Ukraine.


NetCracker Technology Corp. was co-founded in 1993 by Dr. Michael Feinberg, currently NetCracker’s Chief Technical Officer, and Bonnie Ward, the company’s Vice President of Corporate Initiatives. In 2008, after 15 years of independent growth, the company was acquired by NEC Corporation and became a wholly owned subsidiary of NEC.[2]

In 2010, NetCracker initiated a large-scale expansion whereby NEC consolidated its Telecom Operations and Management Solutions software and services business under NetCracker.[3][4][5][6][7][8]

In 2011, NetCracker acquired Subex.’s provisioning and activation assets and business.[9]

In March 2012, NEC announced[10] a definitive agreement to acquire Convergys Corporation's Information Management (IM) business, recognized for its delivery of Business Support Systems (BSS) transformations to communications service providers.

In May 2012, NEC and NetCracker jointly announced[11] the completion of the acquisition of Convergys IM valued at $449 million US dollars. Following the acquisition, the Convergys IM business and organization was integrated into NetCracker, and NetCracker became responsible for all business operations of the combined entity.


Products and services[edit]

NetCracker’s products focus on Business Support Systems (BSS) and Operations Support Systems (OSS) for Communications Service Providers worldwide. NetCracker’s Solution Delivery Division has been appraised at CMMI Level 5, and Release 8.2 of its Telecom Operations and Management Solution suite has received TM Forum’s Frameworx 10 Product Conformance Mark, indicating adoption of and conformance to TM Forum’s most accepted and applicable standards.

NetCracker’s product suite covers 11 domains: Customer Management, Partner & Channel Management, Product Information Management and PLM, Online Rating & Charging and Active Mediation, Device Management and Home Network, IT Platforms, Service Fulfillment and Assurance, Resource Management, Network Management, Network Platforms, and Enterprise Management. It includes products for Operations Support Systems, Business Support Systems, CRM, Billing Mediation, Telecommunications Billing, Telecommunications Rating, Service Fulfillment, Order Management, Home Network, Mobile Device Management, Outside Plant, IT Service Management, Configuration Management, Network Planning and Design, Network Resource Planning, and Network Management.

NetCracker also offers a full of suite of Managed Services and Professional Services. The company’s Managed Services include Hosted, Client-Hosted, and Build-Operate-Transfer delivery models. Professional Services include System Integration, Consulting, Solution Delivery, Outsourcing, and Operations and Maintenance.

External links[edit]