New York City Department of Information Technology and Telecommunications

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New York City Department of Information Technology and Telecommunications
Agency overview
Jurisdiction New York City
Headquarters 255 Greenwich St New York, New York
Agency executive Rahul Merchant, Commissioner and City Chief Information and Innovation Officer
Parent agency New York City

The New York City Department of Information Technology and Telecommunications (DoITT) is the city agency that "oversees the City's use of existing and emerging technologies in government operations, and its delivery of services to the public".[1] Although the agency is often viewed as a facilitator for the technology needs of other New York City agencies, today, DoITT is best known for its two public-facing operations, NYC Media Group (NYCTV) and the 3-1-1 "Citizens' Hotline" - both established in 2003 by New York City Mayor Michael Bloomberg. Both the NYC TV and 311 initiatives are considered by many in the technology space to be "best-of-breed" reference points for municipalities worldwide and are concepts that Bloomberg brought from the private sector.[2][3]

The agency's current commissioner (since April 2012) is Rahul N. Merchant.[4] He succeeded Carole Wallace Post, who succeeded Paul J. Cosgrave.[5]

DoITT Mission[edit]

The New York City Department of Information Technology and Telecommunications (DoITT) is a Mayoral agency charged to modernize the City's IT infrastructure, make City government more transparent and accountable to taxpayers, and use innovative solutions to improve the delivery of City services. The agency has approximately 1,200 employees, an operating budget of $350 million and a capital budget of approximately $1 billion. DoITT operates from five locations across two boroughs.[6]

In its role as the City's IT utility, DoITTestablishes the City's IT strategic direction, security policies and standards; procures citywide IT services, and evaluates emerging technologies; provides project management, application development and quality assurance services; maintains, new media development and operations, and Geographic Information Systems; operates the City's data center, the dedicated wireless network (NYCWiN), the wired network (CityNet), the Citywide Service Desk, and telecommunications systems; administers telecommunications franchise contracts providing fiber, cable television, pay telephones, and mobile telecom equipment installed on City property and streets; leads CITIServ, a citywide IT infrastructure consolidation program; supports the Emergency Communications Transformation Program, the Mayor's Office of Media and Entertainment, and the Health and Human Services Connect and Accelerator programs; administers 311; and fosters public-private partnerships to improve IT service delivery. DoITT maintains a large complex of IBM mainframe computers that run hundreds of application programs used by over a dozen City agencies and thousands of users.

DoITT Initiatives[edit]

Data Center Consolidation
The Citywide IT Services (CITIServ) program consolidates the City's more than 50 separate data centers into a modern, unified, shared services environment.[7][8] This "cloud computing" solution generates approximately $100 million in cost savings and avoidance for taxpayers over the duration of the 5-year program.

Citywide Software License Agreements
In 2010, Commissioner Carole Post led negotiations for a citywide licensing agreement with Microsoft which leverages the City's buying power on behalf of all city agencies.[9] This agreement consolidates dozens of disparate licensing agreements across the City into one and provides more than 100,000 City employees with state-of-the-art computing power. It is projected to save New York City's taxpayers an estimated $50 million over five years.

In 2010, Post completed negotiations with McAfee to procure enterprise workstation security software and services for a five-year term, achieving an estimated savings of $18 million over that period. This agreement also makes a wide array of security services and features accessible to every City agency - including several network monitoring tools that have never been made available before.

Executive Order 140 of 2010
In October 2010, Mayor Bloomberg signed Executive Order 140 giving DoITT the responsibility and authority for planning and executing New York City's IT infrastructure consolidation and working across City IT departments to establish standards and guidelines to better enable New York City to operate as a unified IT enterprise rather than a collection of individual departments.[10]

See also[edit]


  1. ^ New York City Department of Information Technology and Telecommunications website, accessed 25 March 2009
  2. ^ New York City Says: "Just 311 It" January 23, 2008, By Wayne Hanson for Government Technology
  3. ^ Hu, Winnie (May 22, 2006). "One Television Station, and Countless Hours, Devoted to Pulse of New York Life". The New York Times. Retrieved 2011-08-20. "NYC TV is largely an invention of the Bloomberg administration, which has aggressively attempted to apply the latest technology and business practices from the private sector to all levels of city government. Mayor Michael Bloomberg, who began Bloomberg Television as part of his media empire, knew better than most the value of a city television station, his aides said." 
  4. ^ "MAYOR BLOOMBERG APPOINTS RAHUL N. MERCHANT AS THE CITY'S FIRST CHIEF INFORMATION AND INNOVATION OFFICER". New York, NY, U.S.A. 24 April 2012. Retrieved 2 January 2013. "New Position Will Guide IT Development and Management Across All City Agencies" 
  5. ^ Overview of NYC Technology Commissioner Paul Cosgrave
  6. ^ 2010 DoITT Annual Report
  7. ^ Press Release: Mayor Bloomberg Opens New Consolidated Data Center to House Technology Infrastructure of more than 40 City Agencies
  8. ^ CIO Insight. Retrieved January 8, 2012
  9. ^ Press Release: Mayor Bloomberg and Microsoft CEO Steve Ballmer Announce First of its kind Partnership to Keep New York City at the Cutting Edge of Technological Innovation Wile Saving Taxpayer Dollars
  10. ^ Executive Order 140 Full Text

External links[edit]

DoITT's database of public data easily accessible in an open, machine readable format