The video features cameos by Mariah Carey and P. Diddy who had both recently experienced their own very publicized 'dramas', Mariah Carey's personal and professional problems following her movie and album Glitter, and Diddy's legal troubles following a night club shooting. They appear, individually, on televisions stacked in a store front window, in front of which Blige is singing. The video contains images of a depressed man that is struggling to overcome drugs (played by actor David Venafro), a gang member who lost a friend in a shooting and a woman who is verbally and physically abused by her partner. While the theme of the video is dramatic, it ends on an encouraging note as the gang member decides to end the cycle of killing by leaving his gang; the drug addict is seen to be headed for a rehab clinic to combat his addiction and the woman finding the strength to leave her abusive lover behind and start a new life. It was directed by Sanji.