A system accident is an "unanticipated interaction of multiple failures" in a complex system. This complexity can either be technological or organizational, and often has elements of both. A system accident can be very easy to see in hindsight, but very difficult to see in foresight. Ahead of time, there are simply too many possible action pathways.
These accidents often resemble Rube Goldberg devices in the way that small errors of judgment, flaws in technology, and insignificant damages combine to form an emergent disaster. System accidents were described in 1984 by Charles Perrow, who termed them "normal accidents", as having two main characteristics: interactive complexity and tight coupling. James T. Reason extended this approach with human reliability and the Swiss cheese model, now widely accepted in aviation safety and healthcare.
Once an enterprise passes a certain point in size, with many employees, specialization, backup systems, double-checking, detailed manuals, and formal communication, employees can all too easily recourse to protocol, habit, and "being right." Rather like attempting to watch a complicated movie in a language one is unfamiliar with, the narrative thread of what is going on can be lost. And other phenomena, such as groupthink, can also be occurring at the same time, for real-world accidents almost always have multiple causes, and not just the single cause that could have prevented the accident at the very last minute. In particular, it is a mark of a dysfunctional organization to simply blame the last person who touched something.
The processes of formalized organizations are often largely opaque. Perrow calls this "incomprehensibility."
There is an aspect of an animal devouring its own tail, in that more formality and effort to get it exactly right can make the situation worse. For example, the more organizational rigmarole involved in adjusting to changing conditions, the more employees will delay in reporting the changing conditions, and the more emphasis on formality, the less likely employees and managers will engage in real communication. New rules can actually make it worse, both by adding a new additional layer of complexity and by telling employees once again that they are not to think but are to simply follow rules.
Regarding the May 1996 crash of Valujet (AirTran) in the Florida Everglades and the lack of interplay between theory and practice, William Langewiesche writes, "Such pretend realities extend even into the most self-consciously progressive large organizations, with their attempts to formalize informality, to deregulate the workplace, to share profits and responsibilities, to respect the integrity and initiative of the individual. The systems work in principle, and usually in practice as well, but the two may have little to do with each other. Paperwork floats free of the ground and obscures the murky workplaces where, in the confusion of real life, system accidents are born."
Possible system accidents
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Apollo 13, 1970
It was found that the accident was not the result of a chance malfunction in a statistical sense, but rather resulted from an unusual combination of mistakes, coupled with a somewhat deficient and unforgiving design.
c. In addition, it is probable that the tank contained a loosely fitting fill tube assembly. This assembly was probably displaced during subsequent handling, which included an incident at the prime contractor's plant in which the tank was jarred.
f. The special detanking procedures at KSC subjected the tank to an extended period of heater operation and pressure cycling. These procedures had not been used before, and the tank had not been qualified by test for the conditions experienced. However, the procedures did not violate the specifications which governed the operation of the heaters at KSC.
h. A number of factors contributed to the presence of inadequate thermostatic switches in the heater assembly. The original 1962 specifications from NR to Beech Aircraft Corporation for the tank and heater assembly specified the use of 28 V dc power, which is used in the spacecraft. In 1965, NR issued a revised specification which stated that the heaters should use a 65 V dc power supply for tank pressurization; this was the power supply used at KSC to reduce pressurization time. Beech ordered switches for the Block II tanks but did not change the switch specifications to be compatible with 65 V dc.
l. As shown by subsequent tests, failure of the thermostatic switches probably permitted the temperature of the heater tube assembly to reach about 1000°F in spots during the continuous 8-hour period of heater operation. Such heating has been shown by tests to severely damage the Teflon insulation on the fan motor wires in the vicinity of the heater assembly. From that time on, including pad occupancy, the oxygen tank no. 2 was in a hazardous condition when filled with oxygen and electrically powered.
m. It was not until nearly 56 hours into the mission, however, that the fan motor wiring, possibly moved by the fan stirring, short circuited and ignited its insulation by means of an electric arc. The resulting combustion in the oxygen tank probably overheated and failed the wiring conduit where it enters the tank, and possibly a portion of the tank itself.
Three Mile Island, 1979
The 1979 Three Mile Island accident inspired Perrow's Normal Accidents book, where a nuclear accident occurs, resulting from an unanticipated interaction of multiple failures in a complex system. TMI was an example of a normal accident because it was "unexpected, incomprehensible, uncontrollable and unavoidable".
Perrow concluded that the failure at Three Mile Island was a consequence of the system's immense complexity. Such modern high-risk systems, he realized, were prone to failures however well they were managed. It was inevitable that they would eventually suffer what he termed a 'normal accident'. Therefore, he suggested, we might do better to contemplate a radical redesign, or if that was not possible, to abandon such technology entirely.
When systems exhibit both "high complexity" and "tight coupling", as at Three Mile Island, the risk of failure becomes high. Worse still, according to Perrow, "the addition of more safety devices — the stock response to a previous failure — might further reduce the safety margins if it adds complexity".
ValuJet 592, Everglades, 1996
Step 2. The unmarked cardboard boxes, stored for weeks on a parts rack, were taken over to SabreTech's shipping and receiving department and left on the floor in an area assigned to ValuJet property.
Step 3. Continental Airlines, a potential SabreTech customer, was planning an inspection of the facility, so a SabreTech shipping clerk was instructed to clean up the work place. He decided to send the oxygen generators to ValuJet's headquarters in Atlanta and labelled the boxes "aircraft parts". He had shipped ValuJet material to Atlanta before without formal approval. Furthermore, he misunderstood the green tags to indicate "unserviceable" or "out of service" and jumped to the conclusion that the generators were empty.
Step 4. The shipping clerk made up a load for the forward cargo hold of the five boxes plus two large main tires and a smaller nose tire. He instructed a co-worker to prepare a shipping ticket stating "oxygen canisters - empty". The co-worker wrote, "Oxy Canisters" followed by "Empty" in quotation marks. The tires were also listed.
Step 5. A day or two later the boxes were delivered to the ValuJet ramp agent for acceptance on Flight 592. The shipping ticket listing tires and oxygen canisters should have caught his attention but didn't. The canisters were then loaded against federal regulations, as ValuJet was not registered to transport hazardous materials. It is possible that, in the ramp agent's mind, the possibility of SabreTech workers sending him hazardous cargo was inconceivable
- Perrow, Charles (1984). Normal Accidents: Living with High-Risk Technologies, With a New Afterword and a Postscript on the Y2K Problem, Princeton, New Jersey: Princeton University Press, ISBN 0-691-00412-9, 1984, 1999 (first published by Basic Books 1984)
- Reason, James (1990-10-26). Human Error. Cambridge University Press. ISBN 0-521-31419-4.
- Langewiesche, William (March 1998). The Lessons of Valujet 592, The Atlantic. See especially the last three paragraphs of this four-part article: “ . . . Understanding why might keep us from making the system even more complex, and therefore perhaps more dangerous, too.”
- REPORT OF APOLLO 13 REVIEW BOARD ("Cortright Report"), Chair Edgar M. Cortright, CHAPTER 5, FINDINGS, DETERMINATIONS, AND RECOMMENDATIONS, see pages 5-1 through 5-3. See also Apollo 13 Review Board which has the table of contents for the entire report.
- Perrow, C. (1982), ‘The President’s Commission and the Normal Accident’, in Sils, D., Wolf, C. and Shelanski, V. (Eds), Accident at Three Mile Island: The Human Dimensions, Westview, Boulder, pp.173–184.
- Nick Pidgeon (22 September 2011 Vol 477). "In retrospect:Normal accidents". Nature.
- Stimpson, Brian (October 1998). "Operating Highly Complex and Hazardous Technological Systems Without Mistakes: The Wrong Lessons from ValuJet 592" (reprint). Manitoba Professional Engineer. Archived from the original on 2007-09-27. Retrieved 2008-03-06.
- Cooper, Alan (2004-03-05). The Inmates Are Running The Asylum: Why High Tech Products Drive Us Crazy and How To Restore The Sanity. Indianapolis: Sams - Pearson Education. ISBN 0-672-31649-8.
- Helmreich, Robert L. (1994). "Anatomy of a system accident: The crash of Avianca Flight 052". International Journal of Aviation Psychology 4 (3): 265–284. doi:10.1207/s15327108ijap0403_4. PMID 11539174.
- Hopkins, Andrew (June 2001). "Was Three Mile Island A Normal Accident?" (PDF). Journal of Contingencies and Crisis Management 9 (2): 65–72. doi:10.1111/1468-5973.00155. Retrieved 2008-03-06.[dead link]
- Perrow, Charles (May 29, 2000). Organizationally Induced Catastrophes (PDF). Institute for the Study of Society and Environment. University Corporation for Atmospheric Research. Retrieved Feb 6, 2009.
- "Test shows oxygen canisters sparking intense fire". CNN.com. 1996-11-19. Retrieved 2008-03-06.
- Wallace, Brendan (2009-03-05). Beyond Human Error. Florida: CRC Press. ISBN 978-0-8493-2718-6.