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Avaya Inc.
Industry Next Generation Communications
Predecessor Lucent Technologies
Founded 2000
Headquarters Santa Clara, California, United States
Area served
Key people
Kevin J. Kennedy CEO
Products Next-generation customer engagement, team engagement, fabric networking, services and cloud solutions for small, midsize and enterprise business

Decrease $4,371 million (FY 2014)

(FY 2014)[1]
Increase $197 million (FY 2014)[1]
Decrease $ 298 million (FY 2014)[1]
Total assets Decrease $7,234 million (FY 2014)[1]
  • TPG Capital
  • Silver Lake Partners
Number of employees
13,122 (Sep 2014)[2]
Subsidiaries Avaya Government Solutions
Website USA [1]

Avaya Inc. (/əˈv.ə/) is an American IT company.[3]


In 1995, the company that would become Avaya was part of Lucent Technologies. Before that it had been part of AT&T.[4] In 2000, Lucent's management decided to spin off this business, which was then known as its enterprise communications group. The objective was to give the people who knew the business best the flexibility and focus to accelerate innovation and improve operations.[4] Avaya Inc., with the stock symbol, AV, became an independent company and started trading on the New York Stock Exchange on October 2, 2000. In October 2007, Avaya became a privately-held company when it was acquired by Silver Lake and TPG Capital.[4] Since 2001, the company has sold and acquired several companies to support its current product set, including VPNet Technologies, Inc., VISTA Information Technologies Inc., RouteScience, Tenovis, Spectel, NimCat Networks, Traverse Networks, Ubiquity Software Corporation, Agile Software NZ Limited, Konftel, Sipera, Aurix and Radvision.[5]

In 2008 Kevin Kennedy took over as the CEO and president of Avaya.[6]

Going private[edit]

October 26, 2007 Avaya was acquired by two private equity firms, TPG Capital and Silver Lake Partners, for $8.2 billion.[7][8] As of 2015, Avaya had approximately 12,711 employees. Avaya's global headquarters are located in Santa Clara, California, with Kevin J. Kennedy appointed as its Chief Executive Officer.

Purchase of Nortel's Enterprise Assets[edit]

Through Nortel's bankruptcy proceedings, certain assets related to their Enterprise Voice and Data business units were put up for auction. Avaya placed a $900 million bid and was formally announced as the winner of these assets on September 14, 2009.[9][10]

2011 – present[edit]

In June 2011, Avaya filed with the SEC to raise up to $1 billion in an initial public offering.[11] On October 4, 2011, Avaya reported that it was acquiring Sipera Systems for its session border controller (SBC) functionality and UC security applications.[12][13] On October 19, 2011 it was reported that Avaya would buy Aurix.[14] On April 30, 2012 the shareholders approved the acquisition of Radvision by Avaya for about $230 million.[15][16][17] Avaya was named the official telecommunication equipment supplier for the 2014 Sochi Olympics.[18]

Corporate information[edit]

Avaya's headquarters are located at 4655 Great America Parkway, Santa Clara, California. The company has offices located in over 145 countries worldwide.[19]

International Avaya Users Group (IAUG)[edit]

In 2010, members from the International Nortel Networks Users Association (INNUA), the International Alliance of Avaya Users (InAAU), and Insight 100INC joined together to form the International Avaya Users Group (IAUG). IAUG has over 5,200 members across 40 countries worldwide. The purpose of the organization is to act as a communication forum for members to connect with fellow Avaya users, provide year-round education and training, and give the user direct access to Avaya. IAUG holds an annual conference called CONVERGE to bring Avaya, IAUG members and industry vendors together.[20]

Avaya professional credential program[edit]

Avaya sponsors a wide variety of IT Professional certifications and training for Avaya products and technologies. The four-level credential program offers opportunities to enhance individual proficiency from a beginner to expert level competence. The certifications (from lowest to highest) begin with a foundational knowledge level then branch into either a Sales & Design area or an Implement & Support area. The levels on top of the foundational level in Sales & Design are APSS (Avaya Professional Sales Specialist), APDS (Avaya Professional Design Specialist), ACDS (Avaya Certified Design Specialist), while the comparable certifications in Implement & Support are either AIPS (Avaya Implementation Professional Specialist) then ASPS (Avaya Support Professional Specialist) or ACIS (Avaya Certified Implementation Specialist) then ACSS (Avaya Certified Support Specialist), with the capstone Implement & Support certification of ACSE (Avaya Certified Solution Expert).[21]

Avaya government solutions[edit]

In 1985, Performance Engineering Corporation (later PEC Solutions Inc.) was founded as a professional services firm that helped government clients with Internet and other advanced technologies. The company specialized in secure web-enabling for clients in homeland security, criminal justice and intelligence, defense and civilian agencies within the federal government and at state and local levels.[22] On June 6, 2005, Nortel Networks Inc. completed the acquisition of PEC Solutions, Inc. to form Nortel PEC Solutions Inc.[23][24] On January 18, 2006, Nortel PEC Solutions was renamed Nortel Government Solutions.[25] On December 21, 2009, Avaya acquired Nortel Government Solutions as part of Nortel's Enterprise asset sale, merging Avaya Federal Solutions and Nortel Government Solutions to form Avaya Government Solutions Inc.[26] Currently based in Fairfax, Virginia, Avaya Government Solutions operates as a wholly owned subsidiary of Avaya[27] and provides information technology services, consultancy and products to the federal government of the United States.[28]

Avaya solution overview[edit]

Avaya offers three key solution sets to address specific business needs: customer engagement, team engagement, and fabric networking. These three solution categories can be scaled from midmarket to enterprise, are available on the cloud or on-premise, and can be customized using the Engagement Development Platform.[21]

  • Customer engagement solutions focus on increasing the lifetime value of customers for an enterprise through repeat purchase, referrals, feedback and higher retention.[29]
  • Team engagement solutions enable employee connectivity and focus on increasing productivity and retention.[30]


Avaya bought Nortel Enterprise and acquired its patents.[31] This is a list of patents referenced, cited or explained in Wikipedia articles.[32]

  • US20050007951 – Routed split multilink trunking[33]
  • 7173934 – System, device, and method for improving communication network reliability using trunk splitting[34]
  • 6496502 – Distributed multi-link trunking method and apparatus[35]
  • 7068641 – UNIStim

See also[edit]


  1. ^ a b c d "Avaya, FY 2014 Financial Results" (PDF). avaya.com. Retrieved Jan 16, 2015. 
  2. ^ "SEC filing Sept 2013". SEC. 
  3. ^ / "company overview" (PDF). Avaya. 
  4. ^ a b c "The Avaya Story". Avaya.com. Retrieved Jan 21, 2015. 
  5. ^ "Avaya Aquisitions". avaya.com. Retrieved Jan 22, 2015. 
  6. ^ "Avaya Leadership". avaya.com. Retrieved Jan 23, 2015. 
  7. ^ "Avaya, Form 8-K, Current Report, Filing Date Nov 1, 2007" (PDF). secdatabase.com. Retrieved Jan 19, 2013. 
  8. ^ "Investment Firms Pick Up Avaya For $8.2 Billion". Informationweek.com. June 5, 2007. Retrieved 2011-08-18. 
  9. ^ "Nortel Networks, Form 8-K, Current Report, Filing Date Sep 14, 2009" (PDF). secdatabase.com. Retrieved Jan 19, 2013. 
  10. ^ Sean Michael Kerner (September 14, 2009). "Avaya Closes Nortel Enterprise Deal for $900M". internetnews. Retrieved Feb 16, 2010. 
  11. ^ Julianne Pepitone (June 9, 2011). "Avaya files for $1 billion IPO". CNN Money. Retrieved June 9, 2011. 
  12. ^ "Avaya, Form 8-K, Current Report, Filing Date Oct 4, 2011" (PDF). secdatabase.com. Retrieved Jan 19, 2013. 
  13. ^ Larry Hettick (October 4, 2011). "Avaya acquires Sipera". Network World. Retrieved Oct 6, 2011. 
  14. ^ "Aurix Acquired by Avaya". Yahoo!. 
  15. ^ "Avaya, Form 8-K, Current Report, Filing Date Jun 6, 2012" (PDF). secdatabase.com. Retrieved Jan 19, 2013. 
  16. ^ "RADVISION Acquired By Avaya". Radvision. Retrieved 4 Sep 2012. 
  17. ^ Shoshanna Solomon (15 March 2012). "Avaya Agrees to Acquire RadVision for About $230 Million". Business Week. Retrieved 4 Sep 2012. 
  18. ^
  19. ^ "Avaya Worldwide Locator". Retrieved Aug 18, 2011. 
  20. ^ "IAUG". Retrieved Jan 30, 2015. 
  21. ^ a b "Avaya Professional Credential Program". Avaya Learning. Retrieved Nov 9, 2014. 
  22. ^ "PEC Solutions Inc.". Washington Post 200PEC Solutions Inc. 2005. Retrieved Apr 1, 2011. 
  23. ^ "Nortel Completes Acquisition of PEC Solutions, Inc.". Business Wire. June 7, 2005. Retrieved Apr 1, 2011. 
  24. ^ Witte, Griff (April 27, 2005). "Nortel to Buy PEC Solutions For $448 Million". The Washington Post. 
  25. ^ "Nortel PEC Solutions Renamed Nortel Government Solutions". Nortel. January 18, 2006. Retrieved Apr 1, 2011. 
  26. ^ "Avaya/Nortel combination aims for greater growth". Nortel. Dec 21, 2009. Retrieved Jan 11, 2012. 
  27. ^ "Introducing Avaya Government Solutions". Avaya Government Solutions. Retrieved Apr 1, 2011. 
  28. ^ "Who We Are". Avaya Government Solutions. Retrieved Apr 1, 2011. 
  29. ^ "Avaya Solutions: Customer Engagement". Avaya.com. Retrieved Feb 2, 2015. 
  30. ^ "Avaya Solutions: Team Engagement". Avaya.com. Retrieved Feb 26, 2015. 
  31. ^ Avaya Closes Nortel Enterprise Deal for $900M "Avaya Closes Nortel Enterprise Deal for $900M". Internetnews. Sep 14, 2009. Retrieved Feb 26, 2011. 
  32. ^ "List of Patents that have Issued to the Nortel Family of Companies" (PDF). Nortel. Retrieved Feb 26, 2011. 
  33. ^
  34. ^ "System, device, and method for improving communication network reliability using trunk splitting". Retrieved Feb 26, 2011. 
  35. ^

Further reading[edit]

External links[edit]