|Public limited company|
|Founded||2000 (as Innogy plc)
2002 (as RWE npower)
|Headquarters||Swindon, England, UK|
|Paul Massara, CEO|
|Products||Gas and electricity|
Number of employees
RWE npower plc (trading as npower) is a UK-based electricity generator and supplier of gas and electricity to homes and businesses, formerly known as Innogy plc. As Innogy plc it was listed on the London Stock Exchange and was a constituent of the FTSE 100 Index. In 2002 it was acquired by RWE of Germany and was subsequently renamed RWE npower plc.
Innogy then went on to purchase the regional electricity company Yorkshire Electricity in 2001. It later disposed of the distribution side of Yorkshire Electricity to CE Electric UK in exchange for the supply business of Northern Electric. Innogy was taken over by the German utility giant RWE in 2002 and renamed RWE Npower plc with all the supply business adopting the "Npower" brand.
In February 2006 Npower acquired 19% of Telecom Plus, a business which now provides Npower with management services, such as billing, customer service, metering, debt collection and administration: under the deal Npower can increase its stake in Telecom Plus up to 29%.
In 2009 Npower acquired Superior Plumbing, a business providing services to social housing and business customers across the UK.
In 2008 Npower faced allegations over the conduct of its door-to-door salespeople. An undercover investigation by a UK newspaper resulted in allegations of Npower salespeople misleading potential customers, with suggestions that salespeople were 'routinely lying' and asking potential customers to 'sign a form without revealing it was a contract'. Npower was eventually fined £1.8million by the UK energy regulator Ofgem. Npower have also been criticised for their customer service, having been rated the lowest of all energy suppliers in the Which? Switch 2010 customer satisfaction survey.
In 2010 Npower acquired SPI Group to add to its energy services business Npower Hometeam. SPI provides services to the social housing market and its commercial arm serves public buildings, including schools.
In June 2014, Npower's call centre in Fenton closed, resulting in a loss of 480 jobs following the announcement of the closure the previous December.
Npower operates a number of coal, natural gas, oil-fired and renewable energy power stations across the UK, with coal and gas accounting for 81% of their output as of 2005.
Npower supplies gas and electricity to residential and business customers in the UK. Its energy services business, provides servicing and repair of boilers and central heating systems through its hometeam brand.
Npower also supplies gas and electricity to customers of the Utility Warehouse Discount Club.
The company also owns Staythorpe Power Station in Nottinghamshire, Aberthaw Power Station in South Wales, Pembroke Power Station in West Wales, Didcot Power Station in Oxfordshire, Little Barford Power Station in Bedfordshire, Great Yarmouth Power Station in Norfolk, Fawley Power Station in Hampshire, Tilbury Power Station in Essex and Littlebrook Power Station in Kent.
In 2013, Labour Party MPs and campaign group 38 Degrees accused Npower of avoiding tax. Npower defended itself by stating that tax paid had been lower than expected due to higher than expected capital investment in the UK, leading to capital allowances. A Bloomberg report for Greenpeace confirmed that RWE npower was the biggest investor in new energy infrastructure in the UK recently. However, groups such as 38 Degrees called for customers to boycott or switch over to other providers.
|Year||Production (TWh)||Emission (Gt CO2)||kg CO2/MWh|
Distribution network operators
npower is an energy supplier for homes across the country. They do not however manage the network of towers and cables that distributes electricity - these are maintained by distribution network operators (DNOs) which vary from region to region. If, for instance, there is a power outage it is necessary to contact the appropriate DNO rather than the energy supplier. See entry on distribution network operator for a full list.
- Energy policy of the United Kingdom
- Energy use and conservation in the United Kingdom
- Green electricity in the United Kingdom
- The Football League
- Plugging into Nat Power split The Telegraph, 21 March 2001
- Npower firm buys up Yorkshire Electricity BBC News, 22 February 2001
- Innogy, Northern in retail swap Power Engineering International, September 2001
- RWE is set to buy Innogy New York Times, 18 March 2002
- Big gas losses force Telecom Plus to sell Digital Look, 16 February 2006
- SPI Group is bought by npower Heating & Ventilation, 2009
- Npower suspends staff over claims BBC, 6 April 2008
- Exposed: energy giant cheats its customers The Times, 6 April 2008
- Npower fined over doorstep sales BBC, 22 December 2008
- Customer Satisfaction Survey Results Which
- npower Acquires SPI Group Build, 4 February 2009
- "550 job losses at npower are 'grave mistake' say Unison". HR Grapevine. Retrieved 29 October 2014.
- RWE Gestaltungselement "Quadrate" in Corporate Broschueren
- npower admits not paying taxes for three years MSN.com
- The big tax turn off 38 Degrees
- RWE npower
- Bloomberg report for Greenpeace
- Climate Change and Electricity
- "The GB electricity distribution network". Retrieved 14 July 2014.