|Headquarters||East Bentleigh, Melbourne, Australia|
|Number of locations||152|
|Revenue||A$1,510 million (2012/13)|
|Operating income||A$93 million (2012/13)|
|Divisions||Officeworks Retail, Officeworks Business, Harris Technology|
Officeworks is a chain of Australian office supplies stores which was established in the early 1990s by Coles Myer (which became Coles Group, now part of Wesfarmers). The store concept adopted by Officeworks was based on the US chain Office Depot.
Formation to 2008
Harris Technology, an IT retailer, was purchased by Coles Myer in 1999 and became a subsidiary of the larger office supplies retailer. Viking Australia (a subsidiary of Office Depot) was purchased by Coles Myer in December 2002 and was merged with Officeworks Direct to form Officeworks BusinessDirect, now referred to as Officeworks Business.
By late 2006 the business opened its 100th store in South Yarra, just kilometres from the first store in Richmond. Officeworks had 139 retail stores as at May 2011, with a presence in every Australian state and territory. As of June 2013, the count now is 150 stores.
Following the purchase of Coles Group by Wesfarmers in November 2007, Officeworks and Harris Technology form part of Wesfarmers' Home Improvement and Office Supplies division.
Officeworks rebranded in 2008, revising its logo, uniforms, store department names, and slogan - "Lowest Prices Everyday". The revised branding positioned Officeworks as a low cost warehouse similar to that of its sister company Bunnings Warehouse. Officeworks also adopted the "Lowest Price Guarantee" similar to that found at Bunnings, where Officeworks will beat any competitor's price of an identical item by 5%. In 2011 Officeworks cut ties with paper supplier APRIL over claims that the paper supplier was illegally logging Indonesian forests.
2012 to present
Officeworks changed its slogan in August 2012 to "Big Ideas. Lowest prices" focusing on a new advertising campaign. Under the new campaign, commercials focus on store inventory being checked "twice daily", and slogans such as "we buy in bulk, so you get the lowest prices" are used avidly. Officeworks "lowest price guarantee" still remains with a 5% discount offered if a lower price is found elsewhere. Officeworks has also begun offering free Wi-Fi access in all Officeworks stores nation-wide.
Most Officeworks stores feature the following departments:
- Print & Copy (aka Copy Centre, formerly Printworks) - Provides services including printing, photocopying, laminating, custom promotional products, Photobooks, business cards, printed stationery, stamps and name badges
- Technology (aka Business Machines, formerly Techworks) - Computers, business machines, consumables and other electronic products.
- Furniture (formerly Furnitureworks) - Chairs, desks, filing cabinets and other office furniture.
- Stationery - Pens, paper and other stationery needs.
Some stores formerly featured Inkworks, which provided ink and toner replacements and recycling. This is now part of Technology/Business Machines.
Officeworks Business is the internet and phone sales division of Officeworks, with its own warehouses. It stocks a larger range to retail stores on a delivery only basis, with a focus on day-to-day needs of medium to large businesses rather than small business and general consumers that shop in store.
Online sales for Officeworks in the 2011/12 financial year increased by 10%.
- Our Stores. Officeworks. Retrieved 4 March 2013.
- About Us. Officeworks. Retrieved 4 March 2013.
- "Officeworks fits in the Bunnings shed". The Australian. 4 April 2007. Retrieved 2008-05-05.
- "Second Quarter Retail Sales Results". Wesfarmers Limited. 31 January 2011. Retrieved 31 January 2011.
- "Officeworks cuts ties with papermaker". Wesfarmers Limited. 24 August 2011. Retrieved 17 August 2012.
- Campaignbrief - Officeworks launches 'Big Ideas. Lowest prices' campaign
- Free WiFi service. Officeworks. Retrieved 4 March 2013.
- Blair Speedy (5 February 2013). "Online retail sales growth slows as Xmas shopping comes early". The Australian (News Limited). Retrieved 4 March 2013.