Operational excellence

From Wikipedia, the free encyclopedia
Jump to: navigation, search

Operational Excellence is an element of organizational leadership that stresses the application of a variety of principles, systems, and tools toward the sustainable improvement of key performance metrics.

Much of this management philosophy is based on earlier continuous improvement methodologies, such as Lean Manufacturing, Six Sigma, and Scientific Management. The focus of Operational Excellence goes beyond the traditional event-based model of improvement toward a long-term change in organizational culture.

Core principles[edit]

The Shingo Prize, an organization that recognizes success in the discipline, has identified ten key principles its award winners display:[1]

  1. Respect every individual
  2. Lead with humility
  3. Seek perfection
  4. Assure quality at the source
  5. Flow and pull value
  6. Embrace scientific thinking
  7. Focus on process
  8. Think systematically
  9. Create constancy of purpose
  10. Create value for the customer

See also[edit]

References[edit]

External links[edit]