Organizational Intelligence (OI) is the capability of an organization to comprehend and conclude knowledge relevant to its business purpose.
- an ability to make sense of complex situations and act effectively
- an ability to interpret and act upon relevant events and signals in the environment
- ability to develop, share and use knowledge relevant to its business purpose
- ability to reflect and learn from experience
OI embraces both knowledge management (KM) and organizational learning, as it is the application of KM concepts to a business environment, additionally including learning mechanisms, comprehension models and business value network models, such as the balanced scorecard concept.
OI's focus includes the creation, fostering and management of organizational competencies (OCs).
Organizational intelligence has been defined as "the capacity to sense, make sense, and act in flexible, creative, adaptive ways", as "collaborative problem-solving between people and technical artefacts within and beyond complex enterprises" and as "how well people put their heads together in a group, team, organization, or community".
- Verna Allee, The Knowledge Evolution: Expanding Organizational Intelligence, Butterworth-Heinemann (1997) ISBN 0-7506-9842-X
- Jay Liebowitz, Building Organizational Intelligence: A Knowledge Management Primer, CRC Press (2000) ISBN 0-8493-2036-4
- James G. March, The Pursuit of Organizational Intelligence. Oxford: Blackwell Publishers, 1999. ISBN 0-631-21102-0.
- Kenneth H. Silber and Lynn Kearny, Organizational Intelligence: A Guide to Understanding the Business of Your Organization for HR, Training, and Performance Consulting. John Wiley & Sons (2009) - ISBN 0-470-54352-3
- Richard Veryard, Organizational Intelligence Primer, LeanPub 2012.
- Harold Wilensky, Organizational Intelligence (1967)
- Special issue on "Current Management Systems and Organizational Intelligence" of the Japanese Society for Management Information Journal, Vol.7 No.l June 1998
- McMaster, Michael D. (December 12, 1998), Organizational Intelligence, Paradigm Shift, retrieved 6 February 2010
- Veryard, Richard (2001). Component-Based Business. London: Springer. ISBN 1-85233-361-8.
- Bucuvalas, Abigail (November 1, 2003), Studying King Arthur's Round Table: An Interview with Professor David Perkins, Harvard Graduate School of Education, retrieved 6 February 2010
- Gladwell, Malcolm (March 10, 2003), "Connecting the Dots", New Yorker, retrieved 3 February 2010
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