|Headquarters||Milton Keynes, United Kingdom|
Number of employees
|Parent||Royal Mail Group Ltd|
Parcelforce Worldwide is a courier and logistics service in the United Kingdom. Parcelforce Worldwide is a trading name of Royal Mail Group Ltd, and is organised within the UK Parcels, International and Letters division of the group.
The company delivers to destinations worldwide, using an international partner network. Its European delivery partner, General Logistics Systems (GLS), is also a subsidiary of Royal Mail and delivers more than one million parcels a day across 34 countries in Europe.
Parcelforce Worldwide operates a "hub and spoke" collection and delivery system with two hubs based at Coventry, adjacent to the airport. One hub is for UK parcels and the other for international parcels. The UK hub, one of the country's largest buildings, is a highly automated tracking and sorting centre covering 24,000 square metres (5.9 acres) and can handle up to 58,500 parcels an hour.
The Parcel Post service of Royal Mail was started in 1883, though parcel services operated by the railway companies, later Red Star Parcels and British Road Services, were also heavily used for many decades.
Royal Mail was separated into three divisions in 1986, and in 1990 Royal Mail Parcels was rebranded as Parcelforce.
In 1992, the Secretary of State for Trade and Industry, Michael Heseltine, proposed a privatisation of the Parcelforce business. He argued that the company provided most of its services to businesses rather than individuals, and that the competitive market it operated in meant there was no need for it to remain a publicly owned company.
In 2007, Parcelforce Worldwide became the first express carrier in the UK to give its customers the option to offset the carbon emissions associated with the delivery of their parcels. The company allowed customers to donate 5p for a UK delivery or 10p for an international delivery to The Woodland Trust. Parcelforce would then match the donation.
In October 2012, Royal Mail announced an investment of £75 million in Parcelforce Worldwide planned over 4 years, which will involve the opening of new processing centres in Lancashire, Hampshire and Cornwall.
Parcelforce Worldwide operates its collection and delivery services via a network of 53 local depots. These have been strategically located around the UK from Inverness in the north of Scotland to Plymouth in the southwest of England. There are two depots in Wales, one central depot in Northern Ireland (serving Belfast) and two smaller satellite depots.
The largest posters also have the option of a direct feed collection. In other words, rather than a local depot collecting parcels for sorting, a trailer is left on site, filled up during the course of the working day and then taken directly to Coventry for processing.
- "Our company". Parcelforce Worldwide. 2013. Retrieved 14 April 2013.
- "Parcelforce Worldwide". Royal Mail. 2013. Retrieved 14 April 2013.
- "Our Partners". Parcelforce Worldwide. 2013. Retrieved 14 April 2013.
- "Our hubs". Parcelforce Worldwide. 2013. Retrieved 14 April 2013.
- The British Postal Museum & Archive - Key Dates
- "Parcelforce". Hansard. 15 July 1992. Retrieved 14 April 2013.
- Daniel Farey-Jones (9 January 2007). "Parcelforce introduces carbon neutral delivery scheme". Brand Republic. Retrieved 14 April 2013.
- "Royal Mail to create 1,000 jobs expanding parcel network". Post & Parcel. 30 October 2012. Retrieved 14 April 2013.