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Pegasystems Inc.
Type Public
Industry Software
Founded 1983
Headquarters Cambridge, Massachusetts, United States
Number of locations 24
Area served Worldwide
Key people
Products Customer Relationship Management (CRM)
Business Process Management (BPM)
Revenue IncreaseUS$ 558.84 million (2013)
Net income IncreaseUS$ 35.54 million (2013)
Employees 2,800+

Pegasystems Inc. is a publicly traded American software provider based in Cambridge, Massachusetts, with offices in North America, Europe and Asia. Pegasystems has several products that focus on customer service and predictive analytics.


Pegasystems was founded in 1983 by CEO and Chairman Alan Trefler, co-champion of the 1975 World Open Chess Championship. The company went public in 1996 and began trading on the NASDAQ exchange under the symbol PEGA. Pegasystems' customers are in various sectors such as financial services, insurance, healthcare, communications & media, life sciences, and government.

On March 15, 2010, Pegasystems announced that it had acquired the enterprise software company Chordiant for approximately $161.5 million.

On October 10, 2013, Pegasystems acquired Antenna Software, a mobile application development platform vendor, for $27.7 million. [1]

On July 3, 2014, Pegasystems announced it had completed the acquisition of Profeatable Corporation, the provider of Firefly co-browsing technology, based in Philadelphia, Pennsylvania. Terms of the deal were not disclosed.[2]


PegaWORLD is Pegasystems’ annual user conference. In 2014, the conference was held at the Gaylord National Harbor Hotel, in National Harbor, Maryland. The two-day user conference in June 2014 was the largest-ever for Pegasystems, and featured several speaking sessions led by large global organizations such as BNY Mellon, Vodafone, UnitedHealthGroup and Lloyd’s Banking Group, among others.[3]


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