Primus Canada

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Primus Telecommunications Canada Inc.
Industry Telecommunications
Founded 1997
Headquarters Toronto, Ontario, Canada
Area served Canada
United States
Key people Michael Nowlan, CEO
Products Hosted PBX, SIP Trunking, Carrier Ethernet, Fibre, VoIP, High-Speed Access, Long Distance, Wireless
Employees 600
Website primus.ca

Primus Telecommunications Canada, Inc. is one of the largest alternative telecommunications service provider in Canada. Primus Canada offers a wide selection of consumer and business telecommunications services available nationwide including Internet, VoIP, Home Phone, Long Distance, Wireless, Hosting, Managed Services and Enterprise IP Telephony. In the United States, Primus provides reliable and affordable digital home phone (VoIP) service under the Lingo brand. Primus Canada, acquired by York Capital Management in July 2013, was founded in 1997 and has since grown to over 600 employees in offices across Canada including Vancouver, Toronto, Ottawa, London and Edmundston. Primus Digital Home Phone finds itself in a very competitive market; as been cited as being one of the most expensive in the Canadian Digital Home Phone providers. Primus Canada has been known in the past to provide poor quality customer service and as a result has gained a reputation as a 'bottom-feeder' when it comes to its role as an internet service provider. Between 2008 and 2014, several websites have risen chronicling customer issues related to their internet service, in particular describing the discrepancies between the speeds they claim are available and those customers receive, as well as service failures and a general disregard for timely resolutions to customer issues.[citation needed]

Primus Business Services[edit]

Primus Business Services is a leading, national, full service Voice and Data Access Solutions Provider keeping clients' mission-critical applications and communication infrastructure connected for enhanced business productivity. Primus Business Services is a division of Primus Canada Inc. Primus Business Services offers a complete line of Infrastructure as a Service (IaaS) solutions: IP-Voice Solutions, Hosted Phone Systems, Access[disambiguation needed], Carrier Ethernet, Business Internet and IP Connectivity Solutions to over 45,000 Canadian companies.

Acquisition of Magma Communications[edit]

In early 2004, Primus Canada acquired Ottawa-based Magma Communications Ltd.,[1] an ISP with customers based mostly in the Ottawa and Toronto metropolitan areas.[citation needed] In 2006, Primus Canada merged Magma's customer databases, services and call centres into its own organization, gradually phasing out the Magma brand.[citation needed]

Sale of Primus Canada and Primus US Retail Telecom Assets To York Capital Management[edit]

On Friday, May 10, 2013,[2] Primus Telecommunications Group announced the sale of their North American retail telecommunications operations in the United States and Canada to York Capital Management for about US$129 million.

References[edit]

  1. ^ "PRIMUS Canada Acquires Magma, Ottawa's Premier Internet Services Company" (Press release). PRIMUS Telecommunications Canada Inc. April 15, 2004. Retrieved October 19, 2009. 
  2. ^ "PTGi Sells North America Telecom for US$129 Million to York Capital Management" (Press release). PRIMUS Telecommunications Group Inc. May 10, 2013. Retrieved May 11, 2013. 

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