Primus Telecommunications Canada, Inc. is one of the largest alternative telecommunications service provider in Canada. Primus Canada offers a wide selection of consumer and business telecommunications services available nationwide including Internet, VoIP, Home Phone, Long Distance, Wireless, Hosting, Managed Services and Enterprise IP Telephony. In the United States, Primus provides reliable and affordable digital home phone (VoIP) service under the Lingo brand. Primus Canada, acquired by York Capital Management in July 2013, was founded in 1997 and has since grown to over 600 employees in offices across Canada including Vancouver, Toronto, Ottawa, London and Edmundston. Primus Digital Home Phone finds itself in a very competitive market; as been cited as being one of the most expensive in the Canadian Digital Home Phone providers. Primus Canada has been known in the past to provide poor quality customer service and as a result has gained a reputation as a 'bottom-feeder' when it comes to its role as an internet service provider. Between 2008 and 2014, several websites have risen chronicling customer issues related to their internet service, in particular describing the discrepancies between the speeds they claim are available and those customers receive, as well as service failures and a general disregard for timely resolutions to customer issues.
Primus Business Services is a leading, national, full service Voice and Data Access Solutions Provider keeping clients' mission-critical applications and communication infrastructure connected for enhanced business productivity. Primus Business Services is a division of Primus Canada Inc. Primus Business Services offers a complete line of Infrastructure as a Service (IaaS) solutions: IP-Voice Solutions, Hosted Phone Systems, Access[disambiguation needed], Carrier Ethernet, Business Internet and IP Connectivity Solutions to over 45,000 Canadian companies.
In early 2004, Primus Canada acquired Ottawa-based Magma Communications Ltd., an ISP with customers based mostly in the Ottawa and Toronto metropolitan areas. In 2006, Primus Canada merged Magma's customer databases, services and call centres into its own organization, gradually phasing out the Magma brand.
Sale of Primus Canada and Primus US Retail Telecom Assets To York Capital Management
On Friday, May 10, 2013, Primus Telecommunications Group announced the sale of their North American retail telecommunications operations in the United States and Canada to York Capital Management for about US$129 million.