Private Health Insurance Ombudsman
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The Private Health Insurance Ombudsman is an Australian Government agency but acts independently of the Government in dealing with complaints and reporting. The role and functions of the office are contained in Sections 230- 256 of the Private Health Insurance Act.
Role and functions
The office protects the interests of people who are covered by private health insurance by investigating complaints and assisting in the resolution of complaints. It also publishes independent information about private health insurance and the performance of health funds. According to the Australian Government's website, the ombudsman "provides private health insurance members with an independent service for health insurance problems and enquiries."
The office has stated that it expects to fulfill this role by handling complaints in a high quality manner; by providing information and advice to consumers; and by providing information, advice, and recommendations to the Government.
The office was originally called the Private Health Insurance Complaints Commission (PHICC) and was established on 4 March 1996. The name was changed to Private Health Insurance Ombudsman in 1998 
Notes and references
- Private Health Insurance Ombudsman (PHIO)
- Health Directory
- Private Health Insurance Act
- Private Health Insurance Administration Council website, retrieved 20 February 2012
- PHIO's Annual Reports
- Australian Government site
- Statement of Expectations from Australian Minister of Health Nicola Roxon, 25 May 2009
- Statement of Intent from Samantha Gavel, 9 July 2009, in response to Nicola Roxon's Statement of Expectations
- Statement of Intent, 9 July 2009
- Australian Senate: THE REVIEW OF THE HEALTH LEGISLATION (PRIVATE HEALTH INSURANCE REFORM) AMENDMENT ACT 1995
- 1999-2000 Budget Department of Health & Ageing Outcome 3
- Media Release: Minister for Health & Ageing
- Ombudsman's website, retrieved 20 February 2012